Extra Space Storage

Kimberly H 

on BBB

2 years ago

I stored my furniture and other household items at the Greenbay facillity for about 6 months. I was tatally diappointed. Not only did I listen to the instrctions not to store any food I was not informed that they had an extreame rodent infestation. I decided to move my things due to mouse poop and I was not satified that no one contacted me about the message I left about the rodent issue. I did purchase the insurance that was offered to me however rodent isurance covers $500 minus a $100 deductable which would leave me $400 ... read more

heidi P 

on BBB

2 years ago

Hello Sirs & Madams, Re: Conditions at Store # 572 . Unit FF01 I went to Store # 572 (Pullman in Costa Mesa) to meet an Offer Up buyer from out of the local area to buy a rare vintage chair I had in storage on May 17th at 12:00. This is the story of what ensued. 1. The front lobby is locked for both myself and the buyer. 2. I then drive around to the back--Entering in the back drive lot, the drive is still full of construction mud and has hardly any parking (this has been the case for almost 13 months now and it sucks to hav... read more

Terry M 

on BBB

2 years ago

To Whom it may Concern, I closed my Account in Sept. went to Tampa with my Son to Close it. They said they would empty unit for a charge, Then emailed a Bill in Jan. So it should have been Closed. In May I get a Bill for a $1,000. On Collections on my Credit? 5 Months and no Contact? Then a Collection Notice and a 35 % Fee for Going to Collections?. Severely Poor Customer Service, ***** ******** 

Aundrey L 

on BBB

2 years ago

This company in ********* ******** has integrity issues , fees were raised without knowledge, they watch u bringing merchandise in , I believe they raised your rates high to keep your merchandise or inventory ,rental was raised twice , and multiple times tried to go in my bank unauthorized,I was told one price what I owed , then manager tripled the price , stay away from this place !!! 

Neil O 

on BBB

2 years ago

If it could be 0-stars. We had a wind storm back in December my units door was ripped out and left blowing in the wind Im pretty sure my units were the only ones damaged. Anyways I didnt get a email or a phone call from site management but rather from one of my neighbors! The gentleman sent my a picture of the damage, and the other units door wasnt ripped out but it had been pushed up by the wind. The fact that the management didnt bother contacting me is just lazy. So I had to to secure the door myself. I asked about a disc... read more

Patrick E 

on BBB

2 years ago

I rented the storage unit from them about a week and a half ago and last night I had got an envelope on my storage unit door that stated pursuing the contract their terminating my determinating my contract and when I wouldn't ask the person up front what was the reason they said that they were not a good fit for me they didn't say anything else it didn't say that I've done anything wrong just that they were not a good fit for me and so I asked are they going to give me my money back they said no and again to me that seems wr... read more

Ada H 

on BBB

2 years ago

I had to extend my payment because I got a new job. I called and spoke with the manager **** in the ******** road office. He agreed to work with me for this month, and told me he left notes in the computer. I had a nasty message from an employee named ******. I asked her if she had read the notes, and she said she had. She then got angry with me when I said darling I have already spoken to someone about this. She then told me not to call her out of her name, and I have NEVER had someone get upset about being called darling. ... read more

Lisa R 

on BBB

2 years ago

If I could give 0 stars I would . Moved into my unit on 2/23 at one price and on 4/1 notified my unit price increased 35% my price went from ****** to ****** a month . I feel this is a very deceptive practice, get you in one price bait and switch . I have vacated my unit and will NEVER DO BUSINESS WITH THIS COMPANY THEY ARE THIEVES. WORST BUSINESS PRACTICE EVER!!!!!nnn 

Laryesa A. 

on BBB

2 years ago

I paid the money due to extra space storage and they took the money for me it to vacate/move my personal items from their storage facility on a Sunday.( my only day that I am off work). Mind you I rented a U haul truck and paid for help to move me. I was not able to complete the move due the facility elevator was out of order and there was NO ONE available to let them know. So I was not able to move, had to return the rented truck ( I paid for and was not able to use it; for nothing), and money to vacate the premises. Now th... read more