Extra Space Storage

Egill G 

on BBB

2 years ago

BE VERY CAREFUL OF THIS COMPANY.EXTRA SPACE WILL SIGN YOU UP AT ONE ***** AND THEN 3 MONTHS LATER RAISE THE ***** BY 50%. EXTRA SPACE DOES THIS DELIBERATELY AND CONVENIENTLY LEAVES OUT THAT THESE LEASES ARE MONTH TO MONTH AND THAT THEY CAN RAISE THE *****S AT ANY TIME AT RANDOM. THE LANGUAGE IS SO VAGUE ON THE CONTRACT THAT IT'S EASILY MISSED AND THEY MAKE SURE THEIR STAFF DOES NOT TELL YOU ABOUT THIS. 

Alex L 

on BBB

2 years ago

Company uses bait and switch pricing scheme. Website advertise 8'x10' unit at 88$ but I ended up at 145$ couple of months later. There is no indication in their website about any promotional rate period nor how much $$$ a customer will end up couple of months later. Requested the manager of adjusting my rate to the current advertised rate but to no avail. She does not think this is predatory marketing. What do you think? 

Rasheida H 

on BBB

2 years ago

I cannot believe what I’ve experienced in Houston Texas. Westheimer store has a new manager John P****** who does not have any idea how to do his job. He was the person that screwed up my account causing conflict. He was VERY nasty to me and I got tired of him being t rude so I contacted my husband to be a witness. I’m a professional business owner, John P****** in turn LIED and said I threatened him and he had to call the police. Something people randomly do to black people. I’m sick and tired of being treated like this in ... read more

cookie h 

on BBB

2 years ago

Well here is my email to the Ceo and the executives of this company and not one person responded. It was well over 1 week. So after paying all this money even with the increase I can't even get someone to reach out to me. Sad. Over the years, I have trusted and admired Extra Space Storage for its high standards and the quality of its services. This admiration has kept me loyal to your brand even amid numerous price increments, which escalated from $166 when I first subscribed in 2019 to a current figure of $266. Despite thes... read more

Katherine M 

on BBB

2 years ago

The staff at this location have always been EXCELLENT and are the reason I am giving an extra star. Thank you! 5 stars for the service.I am dissatisfied with the predatory practices of Extra Space Storage. My account was on auto pay, and one of my payments failed. I received one email notification, which admittedly I missed. I also must not have been monitoring my checking account very well, because I did not notice the payments stopped coming out. This is on me, but I was experiencing a personal hardship. However, I continu... read more

Valeria O 

on BBB

2 years ago

I DO NOT RECOMMEND, many times the climate control was not functional. There was spiders on al my new furniture!! The pin pads for the elevator DO NOT function. Anyone has access to the 2nd and 3rd floor with out having a unit in those floors. I was charged for a unit I had already called to cancel. And I was not reimbursed the over draft fees on my bank account that where caused because of extra space storage!!!! 

Eyvonne B 

on BBB

2 years ago

My very small storage unit started out at $40 month in two years the rates have increased to now $90 a month. No where in the contract says that they would increase their fees due to availability or need. Is what I was told after they had raised the fees without any notification.. im going yo contact corporate and obtain legal counsel at this point 

Michael C 

on BBB

2 years ago

I closed my account 8 days after paying a month ahead. I called to ask for a prorated refund only to be told that they do not give prorated refunds 

ANTHONY J. 

on BBB

2 years ago

This place is the worst storage facility I have ever used, I feel that it is because it is in a black neighborhood that the the renters are being treated less than by this company. First, Over 3 - 4 months the rear exit gate has been broken, leaving renter with the only way to exit was back through the entrance causing a lot of frustration, anger, and arguments with other renters trying to enter the facility. The staff at that time you could not find anyone who was supposed to be in charge> Second for the last 2 months both ... read more