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Extra Space Storage
- Self Storage
- Simi Valley, CA
About this business
Location details
2650 Stearns St, Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
I had to give it one star but really it should be -5...Carlos, the supposed mgr is so busy talking out of both sides of his mouth he can't remember which lie he told you last!! He owes us $63 for a mistake he made when we rented a space THREE MONTHS AGO. We have called, always get the voicemail, we have gone by at all different times just to find the door locked and no one in the office. Finally today we caught up to him..." Oh its a computer glitch, it did it two months in a row"...I have a problem with his excuse given t... read more
Not the best place to store your stuff. After renting a large storage space, and a second smaller one, here for our furniture, we found more rat droppings than you can even imagine. It was disgraceful. This place is not inexpensive at all. The entire place just seems dirty. Add to the rat stuff, the "manager" just doesn't seem very interested in customer service. Almost everything seemed to be a bother for him. We are now renting storage in an Extra Space Storage in Thousand Oaks, where they clearly pride themselves on... read more
I have been an extra space storage customer for over 2 years now. Carlos is usually who I deal with and is always amazing. However I got a call from apparently the store manager Raina (not sure of the spelling) the other day letting me know my payment was due. Well as Carlos knows I can't make my payment until the middle of the month and he has been working with me over the course of all these years to get my payment date closer to the 16th. When Raina called me the other day she informed me my payment was due. I told ... read more
Business response:
Sunny, we are so sorry to hear this. Customer service is very important to us, so we apologize that you were disappointed. We will make sure to pass your feedback along to our team, so improvements can be made at the Simi Valley location.
RATS, RATS AND MORE RATS. RAT INFESTATION. I had 2 large units, a 10x25 and a 10x30 with rat feces and urine in both. And rats have free reign to travel from unit to unit, so I could never recommend anyone use this storage facility. It cost me $1700 to relocate to a facility without rats. The rats ate thru boxes containing paperwork, dishes, sporting goods (they ate half a catchers glove) and CANNED GOODS. The proprieter came by and took pictures, and so did I. She pointed at the box that contained canned goods and dec... read more
I question the fact that I MUST purchase their ridiculously expensive insurance policy that is $13/m for up to $2k in coverage. I'm covered under my home owners policy AND, the value of the items stored is about zero. Temp storage for my daughter to keep a bunch of crap that she will move to her new place once she's settled in about 6 months. If I put it all on the street for sale, I might get $100 for everything.
Business response:
Rick, we do not require insurance if your have homeowner's insurance that already covers your items. We advise you to address this with the facility's manager.
Storage companies are all organized crimes, the elite set them up to steal from the less fortunate, I give them lots of credit for how brilliant they are and have no morals or conscience. I'm a single mom with a couple little kids, I recently had got evicted and I stored my belongings in the Simi Valley location, BIG MISTAKE. I want everyone to know is that this companies KNOWS the value of your belongings and they will do anything to get you evicted so they can auction off your stuff. I had stored my furniture there for ab... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,302 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.