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Extra Space Storage
- Self Storage
- Whittier, CA
About this business
Location details
11635 Washington Blvd, Whittier, CA, 90606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
HEy anyone looking for a good storage place Extra Space in WHITTIER is the BEST! THe office staff run a great location- I sleep well at night knowing my stuff is secure, in a clean location and priced right for all they offer.
We needed some storage space asap. They had the best price hands down. And the staff was very helpful . Grace showed us around and we were ready to move in about 15 minutes. 10/10 service!
Friendly staff, area is secured and hours to access storage are perfect. Highly recommend. :-)
Overall, it was a decent experience. The only thing that irked me (and the reason for 3 stars) was that the young lady helping me tried to lie just to upsell me. First, she told me that "protection" insurance was REQUIRED at an extra $13-15 a month. On top of my monthly storage dues. She even tried to scare me into buying the extra insurance by telling me a "true" story about a different storage location that burned down and all the people lost their belongings because they didn't have "protection" insurance. Really? So it ... read more
This was my first time using a storage facility so I did my homework and this place was by far the easiest to work with and also got a great rate. The facility itself is extremely secure and very well maintained. Grace, the manager, made the whole process very smooth and explained everything very well. They even offer locks and boxes to buy on site.
I've been a client at this facility for a little a year now,and I'm continually impressed by the great customer service I've received. All of the staff members I've encountered have always taken the time to check in with me and answer any questions I had. They explained the security measures they had in place, and offered me tips on both storing and protecting my belongings. The staff members always make it a point to say hello and check in with me whenever I've visited. One of the greatest aspects is that they remember who... read more
Never again! Worst storage space ever. Policies are a scam and didn't have a grace period.
Business response:
Thank you for the kind remarks, Jasmine! We're so happy to hear we have your recommendation! If you have any questions, let us know at 888-storage.
Moved all my stuff out due to rat infestation. Rats chewed my daughters new mattress. They got into the box of her bed sheets/drapes and left droppings everywhere. Now I have to throw all these lightly used items away and I'm not getting reimbursed for any of it. On top of that there was no rat poison in our unit that we could see. I just think it's not right we are losing all our items due to this rat problem we thought our items were safe here but we sure were wrong. HIGHLY ADVISE DO NOT GET A STORAGE HERE UNLESS YOU DONT ... read more
Business response:
Hi Kaitlyn, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (562) 696-4527.
If I could leave 0 stars I would. Jose the assistant manager and Michelle the so called manager at this place lives in the back and are extremely rude and speak to you like you're incompetent. The way they speak to customers really needs to be addressed. Don't go to this storage, you will be disrespected after you buy a storage at some point, so wait to leave an honest review if you do decide to waste your time and money here and see how they treat you first, because they will buttee you up in the beginning and ask. I feel i... read more
Business response:
Hi Nancy, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (562) 696-4527 or stop by the office if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 987 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.