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Extra Space Storage
- Self Storage
- Whittier, CA
About this business
Location details
11635 Washington Blvd, Whittier, CA, 90606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Moved in 2 months ago. And now I got a notice that rents going up $60. Ridiculous, I think they get you in with a low price then jack up the rent after you settle in. Stay away!
Business response:
Thank you for sharing your feedback with our team, Mark. We're sorry you had a negative experience. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give you 30 days written notice. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
Do not get caught in their tricks. Raising the price to rent every couple of months. I went from $180 a month to $300 a month in less than a years time. No good. And no verbal mention of the raise of price at the signing. Wouldn't trust this place. From my experience.
Business response:
Hi Mario, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Terrible storage facility and rude staff. The only thing good about this place is it is month to month on the rent. The woman who works the front desk needs to change her attitude. She stereotyped me because of my appearance... I have a shaved head and tattoos. She confronted me in an aggressive manner on my first visit and said that I needed to tell her my name and storage unit number every time I go to my unit. And, that it was because it is private property. I called customer service and nothing happened. Terrible com... read more
Business response:
Eric, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Don't hesitate to reach out to us at 888-storage if you need anything!
In January of 2020, they jacked up my rent another $40 bucks without sending me a courtesy letter nor a phone call letting me know that the new rates have changed!!! They always did, but not this time!!!! I went ahead and move the hell out!!!!! Not so cool!
Business response:
Hi Jimmy, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. We hope that if you are ever in need of storage again, you will allow us the opportunity to improve on your previous rental experience.
Bad experience they raise their rent every year and to top it off I moved out of there and I find that rats had got to my stuff there was roachegoing from unit to unit u pay for insurance on ur stuff let's see if they do anything about it. I had to pay to get my stuff out and find this crap. I do not recommend this place had other friends with bad experiences. Here is some photos I couldn't even take my couch or mattresses out there was no way I would bring that home. I'm very upset and sick to my stomach. I recommend going ... read more
Had an appointment for 5-5:15p . Arrived at 5:10 with no one around. Called the number listed on the door and no one answered. After waiting outside for about 10 min someone walks up with a group of people and tells me theres a line so I'll just have to wait. I figured they were here so ok. Once they were done around 5:50p, i was told there was still someone ahead of me and they close at 6p. I will take my business elsewhere.
Business response:
Hi Charles, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (562) 696-4527.
I signed up for storage space at this location about 5 months ago. I posted a positive review when I signed up--on Google Review. Unfortunately, on May 8, I found out my storage space was burglarized. I was moving to San Diego the next day--May 9--and I found out about the burglary when I stopped by my space on May 8 to take a few things to take with me to San Diego for the time being. I didn't get around to post any review about what happened until now, as it has been hectic for me relocating to a new city and starting a... read more
Business response:
Jae, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (888) STORAGE? We appreciate you providing your feedback.
I had my stuff in this storage unit and when I went to get all my stuff out of this storage my cal-king bed was full of rat poop! I told the employee and manager there about it and they say they were sorry and didn't know about the rodents problem! Good thing I had storage insurance or I would had been ass out! Make sure you read your insurance policy cause they were telling me they didn't cover rodents problem which in the policy never mention that!
I will be leaving this place I had my storage unit broken in to and grace the storage manager was no help at all. She never walks around the storage facility she's always in the office or she's in her apartment on site. She even had the nerve to tell me to give her five stars I'm happy to say that I'll not be giving her five stars. I wish I could give her no stars. I called their corporate office they didn't seem to care just like their manager grace. The insurance people are a joke as well. They want to give you peanuts for... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 987 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.