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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
9300 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
This storage unit is nothing more than a rodent hotel!!! I'm not exaggerating one bit . This place has had multiple infestations and they offer insurance but it only covers 10k . Unfortunately, the damage I had far supersede 10K. I realize that we live in nature and that there can be pest problems, but renters should be warned if there is an infestation and major problem going on so they can do due diligence to protect their unit . The unit in reference to this picture is an indoor climate control that I pay almost $700 a mo... read more
Business response:
Hi Mark, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (949) 397-2490.
You can find my previous review where I was super happy about my experience and I came back here to rent again because if it but this place has gone downhill. It really went from a 5 star to a 1 star. 1. Staff is nowhere near as friendly. They seem reluctant to even show me storage I wanted to rent. Secondly, when I asked to sign up in person, the representative kept telling me to do it online as it's much easier he claims (perhaps it's easier for him). Eventually I kind of forced it on him that I wanted to sign up and then... read more
Business response:
We are sorry to hear about your experience with us, Khiem. We prorate you for the last month that you store with us, not the first month. If you start renting with us on the 10th of the month, your payment will be due on the 10th. We are sorry for any confusion you had with this. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we, along with a lot of other storage companies, are strictly month-to-month leasing. We would be happy to discuss your concerns in fu... read more
Beware. They will harass you and never answer the phone when you call. Tried contacting office with an issue I had with my unit. Never heard back. Had to contact their regional manager. Catherine is rude, condescending and belittle to customers. Go to a different storage place if you can
Business response:
Hi Jen, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (949) 397-2490.
BEWARE!!!! This place is HOMOPHOBIC. My wife and I were asked to leave. We were confronted by a staff member about kissing. She told us "they can't be having that inappropriate behavior here". They don't allow you to use the restrooms either. I had my wife there who has a rare medical condition and had to use the bathroom. She wasn't going to make it if I had to pack up, drive out, find a place for her to use the bathroom etc. For these two reasons supposedly they asked us to leave. Julian, one of the managers, who is beyond... read more
Business response:
Jen, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please feel free to give us a call at 888-STORAGE if there is anything we can do for you.
Kassie is the worst manager. I could give here 0 stars if there is! She said she mailed my rate increase based on August 14 or whatever date they have in the computer and I just received it this week (last week of August). That is not even a proof of the exact mailing of the card and it does not give her customers the 30 days notice to move out because she refuses to take in consideration that I have rented the 10x10 for 2 years now. I was told that next time I should call them because they will work with customers on rate... read more
Business response:
Sonia, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Nice facility, but after being there for only a few months, they jacked up the monthly rent by 11 percent.
Business response:
Thank you for leaving us a rating, Richard. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (949) 379-0805 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
The staff here was so friendly when I 1st started renting here until recently one of the staff members seen my partner give me a kiss. Since then they have been very rude to me and have given me serious attitude and now I have been asked move my 3 units out of the location. I was disrespected by one of the employees. When I spoke with her district manager he made every excuse that i wasn't being mistreated because of my sexual preference and then he stated that doesn't happen in this day and age people are very accepting of ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 954 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.