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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
9300 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Amber and James in the office are kind and helpful. The facility is clean and well-lit with cameras. I feel very safe and secure storing my things there. I would strongly recommend if you're looking for unit to consider this one
Business response:
Lisa, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! We really appreciate the recommendation as well as the 5-star review!
Matt Reynolds was so helpful and patient in helping us get the perfect storage unit! He even helped us move. Thank you Matt for everything!
Business response:
Thank you for choosing Extra Space Storage, Yasna! It's wonderful to hear that our manager Matt provided a smooth rental experience and helped you move! We appreciate your business and are here to help if you need any future assistance!
Hands down, the best customer service I've seen in a LONG time. Both Asst.Store Managers (Matt & Noe), have gone above and beyond our expectations, ensuring the entire process of renting multiple units went smooth and painless. They provide quality information on ExtraSpace's policies and procedures. Made sure we were satisfied with the units and their locations. Matt and Noe don't just show the customer service when we walk in; they embody those values, and continue to work hard, to make sure they acknowledge us, and check ... read more
Business response:
Tracey, you are so kind for taking the time to recognize outstanding Extra Space Storage employees! We understand moving can be stressful, so we strive to provide a simple and quick rental experience. We're thrilled to hear we've been able to provide that for you! Our team is here to help, so don't hesitate to reach out if you need assistance in the future!
Top notch! Service, facility, price. The area is secure, clean and convenient. Staff is very professional, regardless of location. I actually have another unit somewhere else and they were equally accommodating. I highly recommend checking out any Extra Space facility for your storage needs.
Business response:
This review made our day, Manee! We're pleased to know that your experience with us was a good one. Thank you for choosing Extra Space for your storage needs, and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
I had two two units here and worked with both Angel and Kassie here and they are both outstanding, one of the best consumer experiences I've ever had. The facility is brand new, immaculate, well-lit and easy to access. Prices are great compared to others.
If you're looking for a place to store your stuff, I HIGHLY recommend Extra Space Storage. It's in a convenient location, the grounds are always clean and quiet, the staff is friendly and helpful and last but certainly not least, it's an affordable climate-controlled facility. I've stored some of my belongings there for the last couple years and in that time I've not had one single complaint about them. Thankfully I now have a space big enough to accommodate all my things, but should I ever need a storage facility in the... read more
This was the most pleasant experience I've probably ever had with a business, mainly due to the manager Kassie Frazier! I hope Extra Space appreciates her! She runs a tight ship, she knows the people who store there, she is kind, fun, friendly and always greeted us warmly. Not only did she always remember us but she'd ask how our granddaughter was doing too. The place is clean, safe, well run, tidy, clean bathrooms etc. Kassie is just amazing. when we moved our stuff out the only hard part was saying goodbye to Kassie, she ... read more
What an awesome customer service experience...not once but three different times. Cassie and Noe rock! They always go out of their way to help, they welcome every question (even the dumb ones), and they know their business. I can't recommend Extra Space Storage's Research Drive location in Irvine enough. Reasonably priced, clean and - at the risk of repeating myself - great service!
I had a terrific experience working with Matthew and Cassie! I highly recommend this location and they handled the transaction with ease and very little effort. I reviewed several units before selecting my final choice and Matthew was thorough with all of the financial details and what was required to complete the rental fit my needs. He listened attentively and made sure they had all the details before suggesting various options! I really appreciated this, I was I would highly recommend storing your belongings with Extra ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 886 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.