Extra Space Storage

Alexandra P. 

on Yelp

9 years ago

I've rented quite a few storage units in many different states, and my experience here so far has been absolutely superior. The units are extremely clean, and seem to be in a very safe area. Darci helped me with the whole process, and she was absolutely wonderful! She was friendly, knowledgeable, and very professional. I was able to get my unit rented in about 30 minutes, and have had zero problems since I moved my stuff in. 

J G. 

on Yelp

2 days ago

The customer service at this facility is terrible. They attempted to raise my rate twice almost at 3 months exactly citing being close to capacity. I saw open storage units and almost no one there where I accessed the building. I spoke to a gentleman who claim he was the manager, Emily seems like a fake persona to lighten their image. I would not recommend doing business here. 

Breeana B. 

on Yelp

5 months ago

Nice facility but raised the price from 180 to 280$ within a couple months moving in. That's a drastic change. 

davon h. 

on Yelp

6 months ago

Went to pay my storage today after being 2 mo. behind, I figured ok I'll pay the late fee, mind you the storage fee is $140 mo. Used to be $108 after taxes. 8 mo. In, I'm at $140 which they told me wouldn't increase and if it did, a couple of bucks. Anyway that's another story. So figure with the late fees, I'm looking at $320, right? No, $497.00 with some damn auction fee of $120 they applied, which was never revealed or explained to me at signing of my contract. Which was partially my fault as well, gotta hate fine print. ... read more

Joshua W. 

on Yelp

a year ago

My girlfriend moved her stuff into a space here when we moved in together. They increased the rental rate for the space after only 30 days by over 25%!!! After speaking to a manager they agreed to a 10% increase but came calling again the following month with another increase. This is a deceptive leasing practice that serves their profits over doing what is right for their customers. Make sure you get everything in writing and read the fine print for teaser offers. 

T H. 

on Yelp

a year ago

This used to be a great storage facility, but with each passing year the facility upkeep gets worst and worst. The company never fails to raise the rent, but can't afford to have a soap dispenser, paper towels, or toilet paper consistently. I have several pictures over the last year of how dirty the bathrooms are. It disgusting. Since the facility open they have had 2 managers that maintained the property very well. Since the first two not once has it been kept I. The same manor. I've been renting since 2018 and for a long t... read more

Michelle N. 

on Yelp

2 years ago

DO NOT RENT FROM EXTRA SPACE. Updated: I am working with the manager at my location. I am hopeful they will be fair. I will update this post. Be aware to read the contract. It states MAY increase but then they tell you it was a promo rate and will expire. Make sure you are made aware of what the "real" price will be. The Web rate does not say this! Also, they will pressure you to sign saying it's the "last unit"! This was not true. There were 3 other vacant units my size when I moved in. If you need long term..lo... read more

Caroline M. 

on Yelp

2 years ago

AVOID, CHRISTMAS RUINED!!!!! If you lease units on the 2nd floor you will be randomly locked out of access to 2nd floor units (elevators shut down and stairwell doors locked). On 12/24 at 3:30 in the afternoon I went to my storage unit to retrieve my child's Christmas presents and could not access the 2nd floor. I am fully current on all my payments (I have 3 units there), I have video showing my code being put in and the words "ACCESS GRANTED" coming up on the elevator only to have the doors never open, all the stairwell do... read more

Valley G. 

on Yelp

3 years ago

Do NOT rent here! My unit is trashed with mouse droppings and urine everywhere. The items inside are Completely ruined. There are mouse traps inside and outside the business yet they never notified me of issues !