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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
9300 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
This used to be a great storage facility, but with each passing year the facility upkeep gets worst and worst. The company never fails to raise the rent, but can't afford to have a soap dispenser, paper towels, or toilet paper consistently. I have several pictures over the last year of how dirty the bathrooms are. It disgusting. Since the facility open they have had 2 managers that maintained the property very well. Since the first two not once has it been kept I. The same manor. I've been renting since 2018 and for a long t... read more
Business response:
We sincerely value your input and apologize for the experience you've had at our storage facility. We appreciate your long-term loyalty as a customer since 2018, and we take your feedback about the facility's upkeep very seriously. We understand your concerns regarding the cleanliness of the bathrooms and the availability of essential supplies. Your observations about the property maintenance are important to us, and we will address these issues promptly. Please feel free to reach out to us at (949) 397-2490 to discuss your ... read more
DO NOT RENT FROM EXTRA SPACE. Updated: I am working with the manager at my location. I am hopeful they will be fair. I will update this post. Be aware to read the contract. It states MAY increase but then they tell you it was a promo rate and will expire. Make sure you are made aware of what the "real" price will be. The Web rate does not say this! Also, they will pressure you to sign saying it's the "last unit"! This was not true. There were 3 other vacant units my size when I moved in. If you need long term..lo... read more
Business response:
Hi Michelle, thank you for your review. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are sorry this wasn't made clear to you! Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
AVOID, CHRISTMAS RUINED!!!!! If you lease units on the 2nd floor you will be randomly locked out of access to 2nd floor units (elevators shut down and stairwell doors locked). On 12/24 at 3:30 in the afternoon I went to my storage unit to retrieve my child's Christmas presents and could not access the 2nd floor. I am fully current on all my payments (I have 3 units there), I have video showing my code being put in and the words "ACCESS GRANTED" coming up on the elevator only to have the doors never open, all the stairwell do... read more
Business response:
Hi Caroline, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at 888-storage.
Do NOT rent here! My unit is trashed with mouse droppings and urine everywhere. The items inside are Completely ruined. There are mouse traps inside and outside the business yet they never notified me of issues !
Business response:
Hi Valley, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (949) 397-2490.
This storage unit is nothing more than a rodent hotel!!! I'm not exaggerating one bit . This place has had multiple infestations and they offer insurance but it only covers 10k . Unfortunately, the damage I had far supersede 10K. I realize that we live in nature and that there can be pest problems, but renters should be warned if there is an infestation and major problem going on so they can do due diligence to protect their unit . The unit in reference to this picture is an indoor climate control that I pay almost $700 a mo... read more
Business response:
Hi Mark, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (949) 397-2490.
You can find my previous review where I was super happy about my experience and I came back here to rent again because if it but this place has gone downhill. It really went from a 5 star to a 1 star. 1. Staff is nowhere near as friendly. They seem reluctant to even show me storage I wanted to rent. Secondly, when I asked to sign up in person, the representative kept telling me to do it online as it's much easier he claims (perhaps it's easier for him). Eventually I kind of forced it on him that I wanted to sign up and then... read more
Business response:
We are sorry to hear about your experience with us, Khiem. We prorate you for the last month that you store with us, not the first month. If you start renting with us on the 10th of the month, your payment will be due on the 10th. We are sorry for any confusion you had with this. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we, along with a lot of other storage companies, are strictly month-to-month leasing. We would be happy to discuss your concerns in fu... read more
Beware. They will harass you and never answer the phone when you call. Tried contacting office with an issue I had with my unit. Never heard back. Had to contact their regional manager. Catherine is rude, condescending and belittle to customers. Go to a different storage place if you can
Business response:
Hi Jen, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (949) 397-2490.
BEWARE!!!! This place is HOMOPHOBIC. My wife and I were asked to leave. We were confronted by a staff member about kissing. She told us "they can't be having that inappropriate behavior here". They don't allow you to use the restrooms either. I had my wife there who has a rare medical condition and had to use the bathroom. She wasn't going to make it if I had to pack up, drive out, find a place for her to use the bathroom etc. For these two reasons supposedly they asked us to leave. Julian, one of the managers, who is beyond... read more
Business response:
Jen, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please feel free to give us a call at 888-STORAGE if there is anything we can do for you.
Kassie is the worst manager. I could give here 0 stars if there is! She said she mailed my rate increase based on August 14 or whatever date they have in the computer and I just received it this week (last week of August). That is not even a proof of the exact mailing of the card and it does not give her customers the 30 days notice to move out because she refuses to take in consideration that I have rented the 10x10 for 2 years now. I was told that next time I should call them because they will work with customers on rate... read more
Business response:
Sonia, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 886 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.