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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
9300 Research Dr, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
1. Incredible Customer service. Julian explained in detail all terms when we first signed up. Transparent with all charges. Have now been a customer for 6 months and will be for prob. years to come. 2. Sold me exactly what I needed for our situation. No sleazy upselling of something I did not need. 3. Matt helped us with our change in space need. Same great customer service as Julian. 4. Place is immaculately clean. Great customer service. Worth every penny. I shopped a ton of places, and this is the best value. ... read more
Business response:
Thank you for the kind words, Rich! We're committed to providing excellent customer service. We're glad Julian explained in detail all terms when you first signed up and was transparent with all charges. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything.
Just rented a unit so this review may be premature and we will have to see how it goes, but so far so good. The facility is super clean, it seems like a secure location and the price for my unit was fair. I did run I into an issue on day 1 that left me annoyed, but that feeling quickly went away. I rented on a Sunday when the office was closed and even though the instructions stated that the unit was available to open, when I got there it was locked. This frustrated me because I only drove out because of those instructions... read more
Business response:
Thank you for your feedback, Hillary! Providing renters with clean and secure facilities is our top priority. We are so glad you are satisfied with your rental rate! We're glad Ryan called to check-in and see if any information was needed or if you had questions. Stop by the office if you need anything.
I would just like to give a big shout out to Julian who has been so helpful in getting me set up with my units. He is friendly and courteous in all of my interactions with him and he has made my experience very positive. Thank you Julian!!
Business response:
Hi Grant, thank you for your review. We're glad Julian has been helpful in getting you set up with your units. We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if there is anything, we can do to assist you.
Ever since the fires in the area I thought I really needed a storage unit in case I'd ever have to evacuate. I came across Extra Space Storage on Yelp of course!! I called to ask about the different size units available and pricing. I got a very good price on my 5'5' temperature controlled unit. The lady was very friendly and patient with all my questions. I went in the following day and the gentleman walked me over and showed me where my unit was located and how to use the lock that comes with the rental. Very convenient!! ... read more
Business response:
Thank you, James! We pride ourselves on keeping our storage facility clean, organized, and well lit and are thrilled to hear your experience reflects that! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
Staff is super polite and helpful! Would definitely recommend to anyone who is looking for a place to store things! The storage units are very clean and super easy to use.
Business response:
Hi, Keegan. We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience reflects that! Thanks for recommending Extra Space Storage!
I could not have had a better experience renting from Extra Space and the staff in particular at the Irvine Research Drive location. From the friendliness, availability and knowledge of the staff, the cleanliness and order on the premises, to the ease and speed of the rental documentation process, I'm just a bit speechless. A challenging experience led me to find this storage option, and I am forever grateful that Extra Space and it's staff did not add to that challenge. Instead I was brought joy and relief. Thank you so... read more
Business response:
Gabriele, we appreciate the great review! We are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! It's important to us that you feel appreciated as our customer. We want you to know that we are here to help if anything comes up either in the office or at 888-STORAGE.
Julian at the office is such a great person provided me with all the help that I needed and he is so respectful. Thank you Julian
Business response:
Thank you for the kind words, Abdul. We're glad Julian was able to help! Our team is here to serve you, so give us a call at (949) 397-2490 if you need any future assistance.
This facility is outstanding, from the standpoint of security, safety and cleanliness, to the exceptional, professional customer service received. My personal experience has been with Alyssa, Julian and Matt who have all gone out of their way to provide the best, accommodating service possible. 5 stars all the way.
Business response:
Hi Lisa, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities that are secure and are so glad to hear your experience with Alyssa, Julian, and Matt reflects that. Don't hesitate to reach out if you need anything!
They were very helpful and fast in getting the unit I needed for my business. Wonderful staff!
Business response:
Hi Joy, thank you for your review. We're glad our team was able to help and quickly got the unit you needed for your business. Don't hesitate to reach out if you need anything!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 886 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.