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Extra Space Storage
- Self Storage
- Santa Cruz, CA
About this business
Location details
1310 Fair Ave, Santa Cruz, CA, 95060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have been a longtime customer at this storage facility. The accessibility, the security and the value for the price is well worth it. The manager, Rom, is always available, promptly fixes problems when they arise and gives the security needed to make me and my belongings feel safe. Couldn't picture myself doing business anywhere else. Thank you Rom!!!
Business response:
Thank you for your thoughtful review. We are truly glad to hear that you find our storage facility accessible, secure, and a good value for the price. It's wonderful to know that our efforts to provide a safe and reliable storage solution have met your expectations. We greatly appreciate your long-term business with us and the trust you've placed in our facility to safeguard your belongings. Your feedback about Rom's responsiveness and dedication to customer service is valuable to us. We strive to maintain this level of serv... read more
This neighborhood storage facility is ideal! I have been a customer for 4 years and have been extremely pleased with its oversight and services given by the onsite manager, Rom. He has overseen a renovation of the facility exterior (painting, landscaping, asphalting driveway/parking area) as well. He runs a secure and safe environment for the customers. Rom is very courteous and is respectful of the needs of this facility's rental customers. He has made it a wonderful storage facility and continues to do so by answering... read more
Business response:
We're delighted to hear about your positive experience at Extra Space Storage. Thank you for your wonderful feedback! We're especially pleased that you've been a satisfied customer for four years and have noticed the improvements to our facility, including the exterior renovation. It's great to know that you find our storage facility secure and safe. We appreciate your kind words about Rom, our onsite manager, and his courteous and respectful service. Your long-term satisfaction means a lot to us, and we're grateful for your... read more
Hi Ron, Thank you for your service and you have always been a great help to us. Answering all of our questions. We are thankful that you are up there providing great customer service. I love that you go the extra mile for your customer. Thank you, From Patricia Wright on behalf of Judy Brown
Business response:
Your positive feedback is greatly appreciated. Thank you for recognizing our commitment to excellent customer service.
Rom was super helpful! He helped me set my locker right!!! He was super friendly and very open minded!
Business response:
Hello, John. Thank you for the review. We're so glad Rom could meet your storage needs. Please stop by the office if you need anything!
Rom is amazing, super friendly and helpful! He will help you find the right sized storage to fit your needs,
Business response:
Thank you for the review, Trista! We pride ourselves on having a friendly, accommodating staff and are so happy Rom was able to assist you. If you have any questions, let us know at 888-storage.
I have been using Extra Space Storage for along time. They are kind and helpful. The place is maintained and I feel my stuff is safe.
Business response:
Thanks, Myah! We're pleased to hear you've had a positive experience throughout the self-storage rental process. Stop by our office if you need anything in the future!
Rom was so friendly and helpful and made the stressful process a breeze. He was also very transparent which we appreciated. Security seemed very secure. Highly recommend for storage needs.
Business response:
Katy, we are so glad you trust Extra Space Storage with your belongings. Security is our top priority and we are so happy your experience reflects that. Don’t hesitate to call us at 888-storage if you need anything.
They no have my size unit zero the people are nice and show me around. Friendly Tambien!
Business response:
Hello, Alma. Thank you for the review. We're so glad we could meet your storage needs. Please stop by the office if you need anything!
I needed a space quickly where I could temporarily store & sort several boxes, as I am moving across country soon & my tiny apartment made sorting difficult. Ron understood my situation, & gave me 2 options, noting plus's & minus's of each. I've been able to accomplish a LOT in just a few days, & Ron & Verna have been very helpful, including letting me keep my little dog (in a wire crate) with me while I work, since it wouldn't be safe for her to stay in my car that long. I've rented other storage units over the years, & t... read more
Business response:
Hi Sheryl, thanks for the great rating! We are thrilled to know Ron and Verna were understanding of your situation and helpful! We are happy to have you store with us. As always, give us a call at 888-storage if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,116 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.