Extra Space Storage

MN P. 

on Yelp

10 years ago

Service was nice! I had all my questions answered and everything was clean when I walked in! All is good! 

Scott H. 

on Yelp

10 years ago

I had been a customer here for over 15 years, since before Extra Space Storage's buyout of Storage USA. Unfortunately, the deterioration of the facility and the greedy rent increases have driven me away. They no longer provide a good value for the money. PROS: -- They have 5-6 flatbed carts available to move large items or multiple boxes. Unlike some places, these are not under lock and key, which means you can still use them after the regular office hours are over. As carts wear out, they are replaced. -- The gate hours e... read more

Michael R. 

on Yelp

12 years ago

Really very good service! They went way out of their way to make sure I got the size unit I needed for the price advertised - no hassles at all. Also, as a 1st year student at UC, I don't have a car and realized getting some boxes and basic moving stuff was going suck if I had to go on the bus - they have a 'moving kit' which was a little more than I wanted to spend, BUT they DELIVERED IT to me on campus!!! SO HELPFUL. Anyway, slightly more money - WAY worth it. Much better than my experience the 'Public Storage' deal. 

Marta Y. 

on Yelp

14 years ago

This is my first time using self-storage and I needed a space for a two week period. Everywhere I looked it seemed like I would have to pay for the second month since most places offer first month free. I called Extra Space Storage and they told me that I would only have to pay in the move in rate! They only charged me 29$ for an entire month. When I went to the actual site, the storage consultant Keith Anderson found out it would only be for two weeks and found us a space on the first floor right next to the gate so we woul... read more

JZ S. 

on Yelp

14 years ago

The space may be good, depending on location. They DO raise rents every few months and they base it on market rate so there is no way to know how much. They will explain upfront but still you could end up paying a lot more than you thought very quickly. Good to know before you buy. 

Gordy D. 

on Yelp

15 years ago

This location is 100% AWESOME! The manager Becky and assistant manager Keith both go out of their way to help you and to ensure you get the best value. I arrived into Santa Cruz with an ocean container of stuff from Hawaii and these two people did everything they could to help me when life was chaos. I would highly recommend this facility. 

Steve H. 

on Yelp

3 months ago

The guy in the office is nice enough, but don't waste your time with this company. 1. Maggots... Or something gross (see picture) 2. Not safe. The guy convinced my wife that she should get a ground level unit because the upper floors weren't safe for a woman. 3. Deceptive business practices. They sold us on a monthly rate that was actually an introductory rate (hidden well in the fine print, and yes, you could say this was on us for not looking closely enough). Then they sent a tiny half post card sized notice in the mail... read more

Chelsea M. 

on Yelp

a year ago

DO NOT BOTHER! THE PRICES ARE A LIE! They lure you in with cheap prices, then when you are moved in and it would be a pain to find a new storage facility, they raise the prices astronomically! They raised my rent by about 25% and they basically doubled my moms rent, and we have both only been using them for about 3 months. Additionally, I was informed that they plan to also double my rent by the end of the year. I will not be staying with them, and I will be telling everyone I know not to EVER use them. 

Claire W. 

on Yelp

a year ago

I rented a storage unit here for my college age daughter. She came to me because they had a great special exclamation $53 units. I did a little bit and got her a unit for $75. This month they sent me a bill for almost doubled that amount. These people will get you in and then bat and switch.