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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
2904 Casitas Ave, Los Angeles, CA, 90039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Beware they will raise the cost of your rental unit without warning within *months* of your signing up. Is this even legal? They don't tell you that they'll raise your rent to "market rate" when they gladly take your money when you first rent a unit. Extra space storage is a huge scam!!! They have purchased many fake five-star reviews on Google Maps. Look how many of those people have only reviewed this place and nowhere else! Re: Extra Space reply below. "Rising costs of top notch storage." Ha! More like bait and switch. ... read more
Business response:
Thank you for leaving us a rating, Jordan. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (323) 661-8100 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
My experience was bad. It all started when a year ago. I reserved a $122 5x10 space then turned out to be $152, i was ok with it, then a few months after i was notified a rent increase was coming and my rent will go upto $182 but now exactly a year rent will go up $ 237. Thats just crazy and you can see the same space being posted now for a lot less. Way to go Extra Space Storage, very nice way to thank loyal customers. This place has my stuff stored so naturally i would do anything to protect it. I had a few times i... read more
Business response:
Thank you for sharing your feedback with our team, Steve. We're sorry you had a negative experience. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
I must say that the staff and management of the facility do a great job. They have always been helpful, courteous and friendly. The facility is clean and well-kept. The units are clean, secure, well-lit and ventilated. So why such a low rating? This is now the second time that I entered into a 'promotional rate' (although neither time, did I see it disclosed when I booked) and within a few months the rates are dramatically increased. On the first occasion, I got what I researched to be, a competitive rate with a comparab... read more
Business response:
Hi Dominic, thank you for your feedback. We're glad our team has always been helpful, courteous, and friendly. We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We are always month to month and rates are not locked in. Periodically rates are reviewed. Sometimes an increase is issued due to things such as bringing the rate closer to the market rate, low availability, and the increasing costs of running storage. Your business means a lot to us, so if you h... read more
THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time... read more
Business response:
Hi Paul, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please stop by the office or contact us at 888-storage if you have any questions!
After being at ExtraStorage for about 10 years, I will be looking for another facility. After dropping off my Christmas decorations in January I return to retrieve some folding chairs in April and found that my indoor 5x5 unit had been broken into. I went to the office and asked why a red lock was on my unit and the person looked up my account and said it had been broken into. I asked why I had not been contacted and there was a note that said they called and left a message...? I checked my phone and phone bill and I receiv... read more
Business response:
Hi B, thank you for your review. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are truly sorry to hear we failed you. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
My storage until was broken into TWICE within the last year. Shanie was helpful enough, I liked her but there is gross negligence in preventing theft at this facility. The first break in, the lock was broken in pieces, they had cut the lock - (there were several other units also broken into at this time as well) - I reported to police and nothing was recovered. The SECOND break in - someone picked the lock and then locked it back after they went through all my boxes. The response I got from Extra Space was yeah, anyone can p... read more
Business response:
Hi Kristy, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
my storage unit along with a few other units at this location were robbed...i talk to the girl in the office who by the way was super rude didn't care at all about the incident i asked her if she could please check the surveillance cameras of course her answer was NO... so the cameras must not be there for security reason...F**k this place its obvious somebody working there is setting up and allowing these robberies to take place
Business response:
Hi Jake, we consider security our top priority and are very sorry to hear about your experience. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
I have two large storage units here. Have had them for a while. I'm a good customer. They still won't let you use the restroom. I think it's really lame after all this time to not let a good customer wearing a mask use the bathroom.
They steal your stuff and sell it. Like many storage places, they make most of their money from people who miss a payment and have their storage auctioned off. The difference here is that they do not notify you that you are late with a payment. We got a storage locker here and when we got a new credit card we forgot to update our card with them. People have busy lives and this mistake happens often to people, but most of the time businesses will let you know that your charge didn't go through. They didn't notify us that the ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,098 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.