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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
2904 Casitas Ave, Los Angeles, CA, 90039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
In a couple of months of having my unit they "accidentally" charged me 2500 twice. And raised my rent after two months by 100 without letting me know.
December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
Your feedback is important to us. Thank you for reaching out. We take all customer concerns seriously and are committed to addressing them. We will review the incident you described and our team's response to ensure we handle such situations appropriately in the future. Our goal is to provide a safe and satisfactory experience for all our customers. If you have any additional information or concerns, please don't hesitate to contact our customer service team directly.
Updating to 1 star. I can't count all the reasons this place is complete trash. 1) as a policy, they don't waive late fees. I had a late fee because my previous card had fraudulent activity on it and needed to be cancelled. Replacing it caused me to be late in updating my payment info. Requested a waiver of the late fee and they told me to fuck myself. 2) as soon as they lock you into a contract, they raise the rent of your unit automatically by $70 on month 3 and then increase it $60 PER MONTH, every 3 months thereaf... read more
Business response:
We're sorry to hear this, N K. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (323) 661-8100?
Bait and switch. After 3 months they raise my rate by 40% without notice. Can't wait to get my stuff outta there.
Business response:
Thank you for leaving us a rating, Clayton. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (323) 661-8100 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
I have been renting a space from ExtraSpace for over 20 years. The one located on Eddy St used to be a small family business, and I remember renting a space for $65,- a month. In comes ExtraSpace, and they have increased my rate from the day they took over the business. From $65,- to today's rate of $157,- a month. For the the same space. It has nothing to do with "market value" it's all about greed!! The space looks the same from the day I rented it. It's not like they invested into making the storage units look better. And... read more
Business response:
Your feedback is very important to our team, Frédérique. We're sorry to hear you're unhappy with your experience. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
They rented me a storage unit, told me I could move in, and gave me access code. When I showed up with full moving truck and movers, the access code didn't work. In addition, the storage unit I paid for had someone elses lock on it. I ended up having to pay movers extra hours and pay for truck rental another day. Worst excuse for a storage facility. They still have my money too!
Business response:
Thanks for the review, Mary. We appreciate your feedback. We'd love the chance to make things right. Please call us at 888-storage.
Every time I rent here my rate is doubled every 4 months. Started in an 8x10 for $100/month, 3 months later it's $210 with another increase coming in 6 months. It's not very secure & there are people residing in their units.
Business response:
Thank you for leaving us a rating, Jill. We're sorry to hear that you're unsatisfied with your monthly rate. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
They offer a low monthly rate at first but within the last 11 months have raised the monthly cost by 75%. Their reason is local property value which is bull $h!T. I'm moving my stuff out next month!
Business response:
Thank you for leaving us a rating, Jimmy. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (323) 661-8100 to discuss any of our other available units and we'd be happy to find something that meets your storage needs as well as your budget.
Our contract states that they must provide 30 days notice of rate increases via email. After less than 12 months here my rate has increased twice, all the way from $250 to $450 with no notice at all. I'll be taking legal action now. Fuck this shady company.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,098 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.