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Extra Space Storage

4.9

About this business

Location details

18500 Eddy St, Northridge, CA, 91324, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.9849 reviews
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Anthony H.'s profile image
Anthony H. 
rating
5 years ago

Storage place is really nice and clean. Jose was friendly and provided me with all the details I needed in regards to the storage. Price is great compared to other places in the valley as well. 

Business response:

Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for renting with us in Northridge, Anthony! 

Fran H.'s profile image
Fran H. 
rating
6 years ago

Site is clean and well kept. Prices are very fair. Drive up access is very helpful. Customer service is great. What more can I say? No complaints. 

Business response:

Hi Fran, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are pleased to hear your experience reflects that. We're glad we could provide an affordable solution to your storage needs! As always, don't hesitate to reach out if you need anything! 

Jack K.'s profile image
Jack K. 
rating
6 years ago

For the price, this place is hard to beat. The staff are consistently nice and helpful. Units are not climate controlled which can be a problem, depending on what you're storing of course. But the place is well maintained. No complaints. 

Business response:

Hi Jack, we're glad our team was able to help! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Stop by the office if you need anything. 

Brenda T.'s profile image
Brenda T. 
rating
7 years ago

Jose is such a helpful and nice person! He made sure all questions were answered and reassured me that all my belongings will be safe in my storage unit. He lives right in front of the storage space area so he's able to check on the units daily. 

Toree H.'s profile image
Toree H. 
rating
8 years ago

Staff is great! Love Jose. The prices are amazing and totally affordable. Found them through google. The storage space is clean and drive up is also a plus! 

Jeremy K.'s profile image
Jeremy K. 
rating
10 years ago

I am extremely pleased with this company. I called an Extra Space location nearer Los Angeles, and they were unable to provide me with a unit that met my desired criteria at my desired price range. Instead of turning me away with a simple apology, they referred me to storage.com via telephone. Storage.com found me the closest, most economical find, and Extra Space in Northridge was it! I had a convenient experience setting up my reservation with Courtney. Upon move-in and registration, Courtney made me feel at home with her ... read more

Michelle V.'s profile image
Michelle V. 
rating
10 years ago

Ive been a customer for almost 2 years and couldn't be more satisfied. Every concern is addressed immediately by Jose or Courtney the management team for this location and the location is kept spotless. Security is a top concern of theirs and they always appear to know who is on the property. I have upsized and downsized as my per my storage needs and Jose has even come out and checked on me when I've been there alone later in the evening hours for safety reasons. Personally, I set my cell alarm for 45 minutes before gates c... read more

Elainee P.'s profile image
Elainee P. 
rating
a year ago

I was paying $190 for my rental unit but received a rate change increase to $291. I called the previous day before my last $190 payment. I was told they wouldn't know for sure until the last payment went through so I waited. When I received a call back it was confirmed that my payment increased but would give it to me for $240 including insurance. They said if I had prepaid before the last payment went through I would have been able to stick to my $190. If I had known that the previous day when I called I would have done so ... read more

Business response:

We're sorry to hear this, Elainee P.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. 

Sabrina B.'s profile image
Sabrina B. 
rating
5 years ago

DO NOT RENT FROM THEM!!!! They are crooks and will auction your stuff and not notify you. That is after they take what they want for themselves. They will lie and say they got less at auction but will not give you anything to back that up. The people who manage this location should be in jail! If I could rate them with negative stars I would 

Business response:

Hi Sabrina, thank you for taking the time to share your feedback. We are sorry to hear that your experience with us fell short of expectations. We are always looking for ways we can improve. Your business means a lot to us, so if you have any additional feedback, please don't hesitate to contact us at 888-STORAGE 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 849 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.