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Extra Space Storage
- Self Storage
- Northridge, CA
About this business
Location details
18500 Eddy St, Northridge, CA, 91324, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I was paying $190 for my rental unit but received a rate change increase to $291. I called the previous day before my last $190 payment. I was told they wouldn't know for sure until the last payment went through so I waited. When I received a call back it was confirmed that my payment increased but would give it to me for $240 including insurance. They said if I had prepaid before the last payment went through I would have been able to stick to my $190. If I had known that the previous day when I called I would have done so ... read more
Business response:
We're sorry to hear this, Elainee P.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future.
DO NOT RENT FROM THEM!!!! They are crooks and will auction your stuff and not notify you. That is after they take what they want for themselves. They will lie and say they got less at auction but will not give you anything to back that up. The people who manage this location should be in jail! If I could rate them with negative stars I would
Business response:
Hi Sabrina, thank you for taking the time to share your feedback. We are sorry to hear that your experience with us fell short of expectations. We are always looking for ways we can improve. Your business means a lot to us, so if you have any additional feedback, please don't hesitate to contact us at 888-STORAGE
Awful business! They reel you in with claims of low prices, once you are in, they raise the rent! I have been renting from them for over 5 years. They raised my rent from $99 to $103 and this was within a couple of years. I paid $103 for almost 2 years, until it got raised again!! Now I'm paying $114. And why? It's not like the place has any upgrade or my rental space got any bigger, or it got remodeled. It's called corporate greed!!,
Assistant manager was the one that helped me when i visited. She's very nice & helpful. The place is also nice & clean. I just dont like that the keypad is located on the other side. So if u are alone u have to get out of the car to punch in ur code, same way upon going out.... And the first time i was there to put some stuff on my unit, i got caught up with time. I didn't notice the time bcoz i was arranging the stuff inside so it will fit. They close at 10pm & i was at the gate at 10:03 but my access got denied then i ha... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 924 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.