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Extra Space Storage
- Self Storage
- North Hollywood, CA
About this business
Location details
6880 Troost Ave, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
Erick was very thorough and helpful in finding us the proper storage unit at his location. It was clean and organized and he made us feel very comfortable. He made it so simple to fill out forms and set it up. Highly recommend and especially because of Erick. Made a huge difference.
Business response:
Thank you for taking the time to leave your feedback, Heidi! We're so happy to hear Erick was able to make your rental process hassle-free! Please let us know if you need any assistance or have any questions. We are always available at 888-STORAGE.
Erick was super nice and helpful when looking for a storage unit! They are brand new and the prices are great! Super easy to use as they have two huge elevators and rolling carts able to use as well.
Business response:
Hi Allison, we're glad Erick was super nice and helpful. We are so glad you are satisfied with your rental rate! Don't hesitate to reach out if you need anything!
Love that its *brand new!!!!!* check in was so easy, moving in was easy. we unloaded a big huge truck in under 45 minutes. two big huge elevators, rolling carts to use, easy easy.
Business response:
Rachel, thank you for taking the time to leave your feedback! We are committed to being the most convenient, professional storage solution in your neighborhood. We're glad we were able to meet your storage needs!
I thought I had found an ideal storage location for my stuff. The customer service was good and the facility was clean and well maintained. Then I found out about their unethical business practices. I rented online and I took advantage of the "web special" rate. I had no idea that it was a temporary rate until I got a postcard notifying me that they were nearly doubling my monthly rate. I never saw any indication that it was a temporary rate. I certainly didn't see the new amount. Had I been notified that it was nearly twice... read more
Business response:
Your feedback is very important to our team, Matthew. We're sorry to hear you're unhappy with your experience. We strive to provide transparent and competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
These place is a scam! They get you with good rate, but charge you any price they want!! In few months they raised the payment few times , last payment is a double of what I originally signed up for... This is a joke , not sure how they are still in business
Business response:
Hi Olya, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to swing by your local office for any further assistance!
I originally got the unit on a really good deal, and the hours for being in the space stayed open till 10:00pm, which was great because I work in film and sometimes I need to get Into my set stuff late at night when I get off set. About two months after I moved in, they changed the hours to be 8:00pm shut off which means I can only go when I'm not on set, which sucks. Then they started raising the rent, twice. I had some issues with my autopay, the card got stolen ( not the issue of this business) so I called with the new c... read more
Business response:
Hi Kristen, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (747) 248-4490.
I cut a deal with this company for a one year fixed price rental. They took the money from my credit card. When I received the actual Rental Agreement, it not only did not acknowledge that my price was fixed for one year, but it said they could change my price with 30-day's notice. I contacted headquarters. I contacted the local management. No one was willing to give me anything in writing that would support our agreement for a 12-month fixed price. They gave me my money back, but how can you trust this company?
Business response:
Hi Dennis, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Will you please give us a call at 888-storage to discuss what other options we may have for you?
LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same ... read more
Well. When I first got my month to month rental lease. Not one word was said about the price of my unit fluctuating with a market value. I was under the impression my 181 dollar price was locked in for my month to month. No where in writing nor verbally was I told or informed that my unit price would increase by nearly 35%. From 181 to 243 ALLLLLLL THAT with out 1 single notice mailed to me or a phone call maid. Not even an email about the price hike. When I messaged customer support and inquired about why the price went up.... read more
Business response:
Hi Mario, thank you for the feedback. We're sorry to hear you're unhappy with your rate and that you did not receive a notice. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. A postcard is mailed to the address on file 30 days in advance. It can sometimes be mistaken as junk mail or not received due to not having the correct address on file. We would be more than happy to look into your rental rate with you t... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 737 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 8:00 p.m.