Extra Space Storage

Name: Extra Space Storage
Address: 6880 Troost Ave, North Hollywood, CA, 91605, US
Telephone: (747) 248-4490
Rating: 4.8

4.8

Self Storage
North Hollywood, CA

About this business

Consumer Services Self Storage

Location details

6880 Troost Ave, North Hollywood, CA, 91605, United States

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Weekday	Schedule	Status
Mon	09:30 a.m. to 6:00 p.m.
Tue	09:30 a.m. to 6:00 p.m.
Wed	09:30 a.m. to 6:00 p.m.
Thu	09:30 a.m. to 6:00 p.m.
Fri	09:30 a.m. to 6:00 p.m.
Sat	09:00 a.m. to 5:30 p.m.
Sun	10:00 a.m. to 2:00 p.m.

4.8668 reviews

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Matthew G.

a year ago

I thought I had found an ideal storage location for my stuff. The customer service was good and the facility was clean and well maintained. Then I found out about their unethical business practices. I rented online and I took advantage of the "web special" rate. I had no idea that it was a temporary rate until I got a postcard notifying me that they were nearly doubling my monthly rate. I never saw any indication that it was a temporary rate. I certainly didn't see the new amount. Had I been notified that it was nearly twice... read more

Business response:

Your feedback is very important to our team, Matthew. We're sorry to hear you're unhappy with your experience. We strive to provide transparent and competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.

Olya V.

2 years ago

These place is a scam! They get you with good rate, but charge you any price they want!! In few months they raised the payment few times , last payment is a double of what I originally signed up for... This is a joke , not sure how they are still in business

Business response:

Hi Olya, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to swing by your local office for any further assistance!

Kristen P.

2 years ago

I originally got the unit on a really good deal, and the hours for being in the space stayed open till 10:00pm, which was great because I work in film and sometimes I need to get Into my set stuff late at night when I get off set. About two months after I moved in, they changed the hours to be 8:00pm shut off which means I can only go when I'm not on set, which sucks. Then they started raising the rent, twice. I had some issues with my autopay, the card got stolen ( not the issue of this business) so I called with the new c... read more

Business response:

Hi Kristen, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (747) 248-4490.

DENNIS F.

2 years ago

I cut a deal with this company for a one year fixed price rental. They took the money from my credit card. When I received the actual Rental Agreement, it not only did not acknowledge that my price was fixed for one year, but it said they could change my price with 30-day's notice. I contacted headquarters. I contacted the local management. No one was willing to give me anything in writing that would support our agreement for a 12-month fixed price. They gave me my money back, but how can you trust this company?

Business response:

Hi Dennis, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Will you please give us a call at 888-storage to discuss what other options we may have for you?

Paul o.

2 years ago

LARGE UNANNOUNCED RENT INCREASES IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same ... read more

mario m.

2 years ago

Well. When I first got my month to month rental lease. Not one word was said about the price of my unit fluctuating with a market value. I was under the impression my 181 dollar price was locked in for my month to month. No where in writing nor verbally was I told or informed that my unit price would increase by nearly 35%. From 181 to 243 ALLLLLLL THAT with out 1 single notice mailed to me or a phone call maid. Not even an email about the price hike. When I messaged customer support and inquired about why the price went up.... read more

Business response:

Hi Mario, thank you for the feedback. We're sorry to hear you're unhappy with your rate and that you did not receive a notice. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. A postcard is mailed to the address on file 30 days in advance. It can sometimes be mistaken as junk mail or not received due to not having the correct address on file. We would be more than happy to look into your rental rate with you t... read more

Luis R.

3 years ago

I rented a unit in August of 2021. the unit and facility was nice and clean as this is a newer building. Came back once in oct to put more things in the unit, nothing unusual or sketchy. I came back in Jan 2022 to a facility that reeks of urine, people hanging out inside and outside of the facility. And to top it all off I come to my unit with a new lock on it, odd. I call the front desk n sign a waiver for them to break the lock. They open it and I see that all of my things are missing. They're only offer was to move units ... read more

Business response:

Hi Luis, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?

JULIE M.

4 years ago

I got a storage unit a couple months ago. Now all of a sudden I get a notice in the mail they're increasing the rate by $30 a month. After two months. Almost feels like bait and switch. I emailed them and asked them to have someone contact me so we can discuss it and have not heard a word. If you're pricing units then you should look past extra space storage, unless you want them to jack the price up right after you get your unit And not respond when you asked to speak to someone about it. Very unprofessional

Fabian L.

4 years ago

We literally were told this place was safe and always taken care of. 1st day we showed up it was clean and quite. A week after we started moving we noticed sketchy people just parked and waiting and would never put in their codes in the panel but walk in behind people who do put their codes in... and noticed people would just be walking around the storage isles looking sketchy. On July 4th 2021 my wife showed up and noticed our storage open and everything dis shoveled and items missing.. we called the cops and the nice lady ... read more

Business response:

Fabian, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Stop by our office if you need assistance or have any questions.