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Extra Space Storage

4.8

About this business

Location details

6880 Troost Ave, North Hollywood, CA, 91605, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 8:00 p.m.
Tue06:00 a.m. to 8:00 p.m.
Wed06:00 a.m. to 8:00 p.m.
Thu06:00 a.m. to 8:00 p.m.
Fri06:00 a.m. to 8:00 p.m.
Sat06:00 a.m. to 8:00 p.m.
Sun06:00 a.m. to 8:00 p.m.
4.8737 reviews
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Luis R.'s profile image
Luis R. 
rating
4 years ago

I rented a unit in August of 2021. the unit and facility was nice and clean as this is a newer building. Came back once in oct to put more things in the unit, nothing unusual or sketchy. I came back in Jan 2022 to a facility that reeks of urine, people hanging out inside and outside of the facility. And to top it all off I come to my unit with a new lock on it, odd. I call the front desk n sign a waiver for them to break the lock. They open it and I see that all of my things are missing. They're only offer was to move units ... read more

Business response:

Hi Luis, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE? 

JULIE M.'s profile image
JULIE M. 
rating
4 years ago

I got a storage unit a couple months ago. Now all of a sudden I get a notice in the mail they're increasing the rate by $30 a month. After two months. Almost feels like bait and switch. I emailed them and asked them to have someone contact me so we can discuss it and have not heard a word. If you're pricing units then you should look past extra space storage, unless you want them to jack the price up right after you get your unit And not respond when you asked to speak to someone about it. Very unprofessional 

Fabian L.'s profile image
Fabian L. 
rating
4 years ago

We literally were told this place was safe and always taken care of. 1st day we showed up it was clean and quite. A week after we started moving we noticed sketchy people just parked and waiting and would never put in their codes in the panel but walk in behind people who do put their codes in... and noticed people would just be walking around the storage isles looking sketchy. On July 4th 2021 my wife showed up and noticed our storage open and everything dis shoveled and items missing.. we called the cops and the nice lady ... read more

Business response:

Fabian, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Stop by our office if you need assistance or have any questions. 

Caos F.'s profile image
Caos F. 
rating
5 years ago

Raised my monthly payment without a notice,gave me a ridiculous excuse why they didnt email me the notice, Somtimes they lock the gate at 6 pm ,again without any notice or emails. This place is ridiculous. 

Business response:

Hi Caos, we know that providing customers with convenient, secure, and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. Please give us a call at 888-storage to speak with us in more detail about your concerns. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 737 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 8:00 p.m.