This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Had my air conditioner serviced. Cost me $1200. Not sure I saved a dime. They don't pay for the test to see if you have a leak in your lines ($300), there is a $100 fee just to diagnose the issue and only pay $20 of $80 per pound for freon. REALLY!
Business response:
Dear Karen, I am sorry to hear of your experience with your A/C unit. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. Unfortunately, it is in the guidelines of the warranty that we only cover up to $20 per pound of freon. Leak detection tests are also a listed exclusion. I would like to go over the details of your concerns to appropriately address ... read more
Good service and prompt response to customers needs.
Business response:
Dear Daniel, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
They were understanding of the situation and quick to put me in contact with the appropriate contractor.
Business response:
Dear William, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Took care of me and my claim, fast and professionally.
Business response:
Dear MRK, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Excellent service, friendly customer representatives that know what they are talking about.
Business response:
Dear Lisa, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Do good work show up on time scheduled. Take time figure out problem of the issues you are having. Polite and professional.
Business response:
Dear SDB, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
good serveice - may take a while to get an appointment
Business response:
Dear Steve, With the summer months, our representatives and contractors are doing all they can to provide service for each of our homeowners in a timely manner. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
I don't like it because I have to pay a fee of $70 each time I have to have a repairman come to my house for some reason.
Business response:
Ken, Thank you for the feedback. We are sorry to hear that you have some frustrations with the service call fee. This service call is a diagnosis fee for the contractor. This fee is just like having a copay for the doctor. If you are still having questions or concerns, we would like to go over those in detail with you. Please feel free to reach out to us directly so that we can go over those details with you. Thank you Cheyenne Rapier Customer Relations Manager
Great service on time great work they get it done
Business response:
Dear Homeowner, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,043 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.