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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
We only had two items serviced through Landmark in the year after purchase of our "new" home. First and at no charge was the re-key of our locks which went well. Later, our water heater failed and ultimately had to be replaced. Landmark covered the replacement but we had to pay for some of the installation costs. Finally, we had an infestation of ants in the yard which we hoped would be covered by the pest control provision in our contract but no such luck. Pest control is only for inside the house.
Business response:
Hello Gordon, Thank you for taking the time to rate and review us. We appreciate your feedback. I am sorry to hear we were unable to cover for your ant infestation outside of your home. The warranty only covers what is inside of the foundation of your home. Although the warranty does cover your water heater replacement, there are often times additional modifications or repairs will be needed to ensure the water heater works well with your home. Typically, these are items that are excluded in your coverage. To continue to ass... read more
They corrected their error in. A timely manner with good results
Business response:
Dear Judy, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
good response on the phone and the tradesman have been great. No issues.
Business response:
Dear Ed, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
We were busy interviewing the new renters when Landmark people arrived. We showed them the locks they needed to reset and they went ahead and did it all very quickly. When they were through they brought us our new keys.
Business response:
Dear Nellie, We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
They are not the easiest company I have worked with.
Business response:
Dear Richard, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Always had excellent service on every call
Very polite, service given was good, did what they said.
Business response:
Dear Dennis, Thank you for the rating! We are glad to hear that we have been able to provide you with remarkable service that we strive to provide each and every time you reach out to us. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs. Thank you, Cheyenne Rapier Customer Relations Manager
They always answer, and get people out quickly if they can.
Business response:
Dear A G Cranney, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Sincerely, Cheyenne Rapier Customer Relations Manager
I received awesome service! One simple phone call led to work being done!
Business response:
Dear Richard, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.