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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
very professional and prompted response.
Business response:
Dear Kay, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Nothing but very good experience with Landmark.
Business response:
Neena, Thank you for the 5- star rating! We are pleased to hear that we have been able to provide you with such great services. We want to thank you for being a loyal member of the Landmark family. Please reach out to us directly for any of your future warranty needs. Thank you, Cheyenne Rapier Customer Relations Manager
Service sometimes takes too long and you switch the repair places after originally assigned
Business response:
Reesie, Thank you for the honest feedback! We are sorry to hear that you have not been completely pleased with the service that has been provided. I would be happy to review and go over the warranty and situation you had in detail. Please feel free to reach out to me directly. Thank you, Cheyenne Rapier | Customer Relations Manager |
very friendly and helpful, would have given 5 stars but salesman messed up my auto-pay information
Business response:
Dear L. Jones, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
We have used our Home Warranty twice in the last 6 months. Landmark's service and the contractors they work with are stellar. They stay in touch with you to make sure your needs and expectations are met.
Business response:
Dear Gina, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
We had our air conditioner fixed as it was not flowing cold air. The policy said we should have only paid our $60. When they came out to fix it they would not cover the presser test to check the lines and they would not cover another part. They said if we did not pay for these then it would void our warranty for next time. The guy from LandMark was rude on the phone the technician was nice and did the job as expected.
Business response:
Dear Cassey, Thank you for taking the time to share your experience. I am sorry to hear our representative did not provide remarkable service. As we would like to cover all that we can, the warranty does have excluded items that are not covered. Typically, it will become an out of pocket expense to you as the homeowner to pay. The warranty will cover the covered item. If the out of pocket expenses are not accepted by you, there are other options we can review to ensure you are getting the help you need. I would like to go ov... read more
Great service and good customer service and care
Business response:
Dear CS, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Always answer questions and not a long wait time
Business response:
Dear Rocky, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
my last ticket submitted took almost 3 months to complete, it's still incomplete. waiting to receive either a check covering the wall they had to cut into, to fix the piping.
Business response:
Dear Trista, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing service request. The cash out to assist you with bringing your drywall back up to a rough finish was processed on 09/11/18. It will take 10-14 business days to get to you. If you have any further questions, please feel free to reach... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.