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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They do a good job taking care of issues I would have if I didn't have a HW
Business response:
Dear Letisha, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager
I feel that the issue will be resolved once I call with a claim and they follow up
Business response:
Dear Bob, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Promptness & quality of experience. Excellent customer service.
Business response:
Ms. Redwine, Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs. Thank you, Cheyenne Rapier Customer Relations Manager
It is nice to have a warranty on items for the house, however, the execution of the service has been like being sold insurance where everything is "out of network" because I have had to pay "extra" for each service call because things were not included.
Business response:
Dear Adam, For your new system to properly work in your home, there may need to be modifications made to other parts. The warranty does not cover for modifications needed for a repair. I would be happy to go over the coverage details with you. You can reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Good service, pleasant staff, respond quickly to any issues we submit.
Good service and timely response everytime.
Business response:
Dear Yuvaraj, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
In this particular appt., I think more could have been done to complete this service. Too hard to explain on email. Other service calls have been better than this one. The plumber did a good job but he is controlled by having to call in and get permission or not get permission to move forward. My shower stall is not used by you or your company. It is used by the customer.
Business response:
Dear Wanda, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Usually, the company has been OK. For this issue, they left me with a leaky bathroom sink for a week now. I've emailed twice, and was told when I finally called...you should call for responses. The first person they assigned the job declined immediately (they don't actually have a business anymore) and it took 4 more days for the job to be reassigned. I hope this delay doesn't leave us with water damage.
Business response:
Hello Dana, Thank you for taking the time to rate and review us. I am sorry to hear of your experience. It is not intended for the request to be delayed that long. I would like to ensure you are getting the service you need in a timely manner. Please reach out to me directly at . If you do notice any water damage, we do have a restoration company we can refer to you as well. I look forward to hearing from you. Respectfully, Tiffany Nguyen Customer Relations Manager
Technician was knowledge, thorough and efficient doing his work.
Business response:
Dear Elana, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.