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Fairfield Manor Care & Nursing Home
- Assisted Living Facilities
- Fairfield
About this business
Location details
Hitchin Road, Fairfield, SG5 4SW, United Kingdom
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My husband needed urgent respite care due to failing mobility. From the initial contact, Baycroft Fairfield was extremely helpful, and all questions and concerns were positively and reassuringly dealt with. Although my husband has only been at Baycroft for a few days, he seems to have settled in well.
Quick to pick up on any problems. Very caring and supportive and to keep me up to date.
This is a very happy place to be. The staff is wonderful and fun. The food is excellent. The caring is brilliant. It was the best decision I made to come here.
The staff are fantastic; my mother is terminally ill and EOL, however, the staff have given her the confidence to take part in activities, and I can genuinely say that she has been happy since arriving at Baycroft. I don't have to worry any more as she is safe and cared for.
It is lovely here. Always lots of help. Excellent food. Plenty of activities. Beautiful gardens. It was a good decision to come here.
Business response:
Thank you so much for the review. We're so glad you're happy at Baycroft Fairfield.
Excellent in all areas.
A lovely place to be. Full of caring and loving nurses, carers and other staff. Excellent food, beautifully presented. I shall miss all of you!
My Mum, who has early-stage dementia, went into Baycroft Fairfield at the age of 92 for 4 weeks respite care following a broken hip. She had always stated that she would never live in a care home! However, 2 weeks into her stay she asked if she could stay for good and make Baycroft Fairfield her permanent home as she liked it so much. Mum is now living there very happily and is supported so well by the staff. She couldn't be any better cared for. Everyone is very attentive whilst still allowing her as much independence as sh... read more
This is a home that looks nice on paper, and looks nice when you walk in; it's one for the family's conscience rather than the resident, which unless you've seen lots of care homes is something you don't realise until you've already chosen to place your family member there. Baycroft Fairfield has not responded to my family's concerns regarding my grandmother's care appropriately on numerous occasions. I imagine this is a good home for someone with mental capacity but my family have found them totally hands-off for those who ... read more
Business response:
Thank you for your review. We're sorry to learn that your experience fell short of your expectations. We want to address your concerns about staffing levels. Please be assured that we take staffing seriously and have always maintained enough dedicated professionals to ensure the well-being and safety of our residents. Regarding your concerns about a lack of personalised care, we deeply regret any impression that we have not been attentive to individual needs. Our goal is to create a safe and personalised environment. When yo... read more
Frequently asked questions about Fairfield Manor Care & Nursing Home
How is Fairfield Manor Care & Nursing Home rated?
Fairfield Manor Care & Nursing Home has a 4.7 star rating with 128 reviews.
When is Fairfield Manor Care & Nursing Home open?
Fairfield Manor Care & Nursing Home is open now. It is open 24/7.