Fairfield Manor Care & Nursing Home

4.7

Assisted Living Facilities
Fairfield

About this business

Wellness Assisted Living Facilities

Location details

Hitchin Road, Fairfield, SG5 4SW, United Kingdom

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4.7119 reviews

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Yvonne M

2 years ago

A really warm and friendly welcome as you step through the entrance door. Staff are very helpful and approachable. Facilities are exceptional and all staff and residents blend together well. A very nice home when you can no longer live in your own home. Well done!

Business response:

Thank you for taking the time to leave a review for our home. I am glad to hear that you feel Baycroft Fairfield has a warm and friendly atmosphere from the moment you enter. It is great that you are benefiting from the facilities on offer and that you have noticed the special bond between our residents and team members. I will ensure that your kind comments are shared with the team.

Cynthia D

2 years ago

When entering the care home, it gives one of the opinion it is almost home from home. Friendly care is obvious and staff are very helpful. Would certainly recommend.

Business response:

Thank you for taking the time to leave such a lovely review for our home. I am glad to hear that you feel that our home has a warm, welcoming and homely atmosphere from the moment you enter. Care is at the heart of what we do, therefore it is important to us to hear that you feel our dedicated care team are friendly and supportive. I will ensure that your kind comments are shared with our team.

A W

2 years ago

Very happy overall with Mother's care.

Business response:

Thank you for taking the time to leave a review for our home. It is lovely to hear that you are happy with the standard of care that your mother receives at Baycroft Fairfield. I will ensure that your kind comments are shared with the team.

Beryl D

2 years ago

Spending a few weeks of respite care after a knee replacement. I have found all members of staff very helpful and friendly. The accommodation is clean and comfortable and there is plenty of choice in the freshly prepared food. Staying here was definitely a good choice.

Business response:

Thank you for taking the time to leave a review for our home. We understand how difficult it can be to find a care home that is right for you, so we are extremely happy to hear that you feel that coming to Baycroft Fairfield was a good choice, to help you heal after such a big operation. It is also lovely to hear that you found the home to be clean & comfortable and that you were happy with the quality of the food on offer. I will ensure that your kind comments are shared with the team.

I S

2 years ago

My mother moved to Baycroft Fairfield for a period of respite care following a serious fall that had reduced her mobility and confidence. The staff and residents made her feel welcome and included. Her medication, contact with nursing services and a local GP were all arranged quickly. Over the 8 weeks of respite, she began to walk with confidence and engage with others. Her diet has improved, her leg ulcers healed but best of all she became much more her old self. She made the difficult decision to remain at Baycroft Fairfie... read more

Business response:

Thank you for taking the time to leave such a lovely review of our home. I am glad to hear that your mother was made to feel welcome and included from the start of her stay and that her nursing needs were met efficiently and professionally. It is also wonderful to hear that your mother's confidence has grown throughout her stay and that she has benefited socially and physically. I will ensure that your kind comments are shared with our team.

Julie B

2 years ago

A wonderful welcoming place. All the staff are very helpful, always smiling and attentive to residents and visitors. A lovely comfortable environment with a calm atmosphere. Mum has settled in quickly and is very happy here. There is a nice varied range of activities to keep the residents active and engaged.

Business response:

Thank you so much for taking the time to complete this review we really appreciate your kind comments. Please be assured I will pass on your lovely comments to all the staff.

Sheila H

2 years ago

On the whole a positive experience. My only criticism would be the speed of answering call buzzers but once assured everything goes well and they are helpful and polite. The place is pleasantly decorated with good quality furniture, more hotel than care home. The rooms and bathrooms are spacious. It makes other care homes look scruffy in comparison.

Business response:

Thank you for taking the time to leave us such a lovely review. I am glad to hear that you are happy with the décor and the facilities on offer at Baycroft Fairfield, we also appreciate your feedback in regards to the call buzzer and I will ensure that this is shared with the team.

Ruth C

2 years ago

Mum has been here for 2 weeks for respite. She is well looked after and much more relaxed. Thank you.

Business response:

Thank you for taking the time to leave a review for our home. It is great to hear that you feel that Mum has been well looked after throughout her respite stay and that she is now more relaxed. I will ensure that your kind comments are shared with our team.

Mark S

2 years ago

My mum is resident in the care home for some respite care, pending perhaps moving in on a personal basis. Our experience so far is an excellent one. The staff have been friendly, attentive and extremely helpful towards both my mum and our family. The home itself is beautifully designed both internally and externally, allowing family and friends to feel relaxed and comfortable. The resident accommodation is equally furnished in a lovely pleasing, easy-to-use fashion, with all the modern comforts. In all the experience has bee... read more

Business response:

Thank you for taking the time to leave us such a wonderful review. It is great to hear that you have had an excellent experience at Baycroft Fairfield and that you feel that the team have been friendly and attentive towards Mum and your family. Your kind comments about the homes design, residents bedrooms and the food on offer are greatly appreciated and I will ensure that these are shared with our teams.