Fairfield Manor Care & Nursing Home

4.7

Assisted Living Facilities
Fairfield

About this business

Wellness Assisted Living Facilities

Location details

Hitchin Road, Fairfield, SG5 4SW, United Kingdom

Get directions

4.7119 reviews

Select a rating

Alison C

3 years ago

My sister has recently passed away from Huntington's disease, but we managed to get her back into Baycroft Fairfield for her final weeks with the family. The entire team from all the amazing HCAs and experienced nursing teams have been outstanding. My sister had deteriorated so much in her previous home, that she ate a whole dinner on arrival at Baycroft Fairfield, because a member of staff sat with her, for as long as it took, and made her laugh. The chefs took time to make her food, and every single HCA, made an impact on ... read more

Business response:

Thank you so much Alison for taking the time to complete this review we really appreciate your kind words. Please be assured I will pass on your touching comments to all the staff team.

Y I

3 years ago

Everyone is lovely and try to be helpful - room is very comfortable. Have settled in nicely and love it.

Business response:

Thank you for taking the time to leave us such a lovely review. I am glad to hear that you are enjoying your stay at Baycroft Fairfield and that you have settled in well and find your bedroom comfortable.

P C

3 years ago

When I first came to Baycroft, I was nervous but was made very welcome but the staff. I have settled in very well, and I am very happy here. The food is excellent, and the accommodation is very good. I have been sitting in the garden, and I intend to join in with the activities.

Business response:

Thank you so much for taking the time to complete this review; we really appreciate your comments. I am so pleased you have settled in and are happy living at Baycroft Fairfield.

D G

3 years ago

I find that a good indication of the service you will get from a business is from the staff, do they look enthusiastic and happy in their work? This usually means that they are proud of the service they provide. My impression from the Baycroft Fairfield staff is that they are.

Business response:

Thank you for taking the time to leave a review for our home. We are happy to hear that you feel our team are enthusiastic and proud of the service that they provide, I will ensure that your kind comments are passed onto the team.

T C

3 years ago

We had been recommended this care home for its nursing capabilities and we were not disappointed. Respite care for 2 weeks turned into a permanent residency. The visiting doctor immediately diagnosed my mother's back problem and her recovery soon came. The staff are kindness itself. They are attentive to her needs and there is a consistency of staff in the dementia unit which is an obvious asset. I would treat this as my second home as all the staff are so welcoming.

Business response:

Thank you so much for taking the time to leave a review for Baycroft Fairfield. It is so lovely to hear that your mother enjoyed her stay so much, that she has decided to stay with us permanently! I am so glad that your mother's back problem has been promptly diagnosed and her recovery journey is well underway. Thank you once again for your incredibly kind comments, I will ensure that these are passed on to the team.

M G

3 years ago

The place is beautifully decorated and very comfortable. The staff are very friendly and welcoming.

Business response:

Thank you for taking the time to complete a review of our home. We are so happy to hear that you are made to feel welcome by our friendly team at Baycroft Fairfield. We are also pleased to see that you admire the surroundings and find them comfortable. I will ensure that your kind comments are passed onto the team.

J F

3 years ago

A very caring home with excellent communication with family members. The environment is stimulating, safe, welcoming and clean. The food and accommodation are excellent, and residents are well cared for.

Business response:

Thank you so much for taking the time to complete this review; we really appreciate your feedback. Please be assured I will pass on your lovely feedback to the staff team.

Pauline O

3 years ago

I came as a respite patient, and when I first arrived, I thought it was very impressive and welcoming. It is a lovely place to stay, and I would highly recommend it. The activities are great and varied. Being bedbound, the activities carer sat with me - we had a lovely afternoon and really appreciated it. The management and staff are caring and friendly.

Business response:

Thank you so much for taking the time to complete this review; we really do appreciate it. Please be assured I will pass on your lovely feedback to the staff team.

C K

3 years ago

Excellent in all areas of care for my mother. Activities are interesting and fun. They have taken part in some brilliant activties.

Business response:

Thank you for taking the time to complete this review we really appreciate your comments. I am pleased that you are happy with the care and support your mother is receiving and that she enjoys participating in all the brilliant weekly activities that we provide.