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Hitchin Road, Fairfield, SG5 4SW, United Kingdom
Get directionsThe initial welcome was warm and all-encompassing. The standards achieved in the cookhouse were nothing short of miraculous given such limitations in their space and time. The rooms were beautifully prepared to please any integrity in age of prospective resident.
Business response:
Thank you so much for taking the time to complete this review we really appreciate your feedback. We are so pleased you enjoyed your stay with us.
The staff have been very helpful in every way possible with my transfer from hospital.
Business response:
Thank you for taking the time to complete this review, we are pleased you are happy with the care and support you are receiving from all the staff at Baycroft Fairfield.
First of all, from the minute I brought my mother here the wonderful staff took over. The care they showed to both me and my mother at this stressful time was amazing. My mum is not the easiest of dementia patients but is being looked after by staff who really do care. It's a lovely place where my mum is secure.
Business response:
Thank you so much for your kind words, we are so pleased you are happy with the care and support your mum is receiving, please be assured I will pass on your lovely feedback to the staff team.
If the Queen lived here she would be very happy and I enjoy being with all the staff and other residents. My friends have called me and said to me that since moving to Baycroft I am back to my happy self.
Business response:
Thank you so much for taking the time to complete this review and the wonderful feedback you have left us, we are so pleased you are happy with Baycroft and the care and support you receive.
My nan needed emergency respite care just before Christmas 2021, they were able to sort everything and answer all my questions. She had never been to respite care before and was very adamant she would never go or wouldn't stay. The customer relations manager was very supportive and helped me and my family to get her in, settled and happy within a matter of hours. Whilst also being very empathetic to our concerns and worries. Wouldn't hesitate to recommend or use them again; they are extremely well equipped to deal with my na... read more
Business response:
Thank you so much for taking the time to complete this review, and thank you for your wonderful feedback; we really do appreciate it; I will pass on this lovely feedback to all the staff team.
Very clean and luxurious facility. All the staff are very professional and courteous. Covid restrictions are very well managed. The staff are attentive and compassionate. The food and beverages are top class especially their soup.
Business response:
Thank you for taking the time to complete this review, I will pass on your lovely feedback to all the staff team.
Excellent accommodation, service and food. Unable to find fault.
Business response:
Thank you for taking the time to complete this review we really appreciate it, I will pass on your wonderful feedback to the staff team.
Care staff very helpful and responsive. Nursing staff excellent not always enough on. Catering staff open to suggestions and food quality is good. New activities coordinator is very inclusive and innovative. Promised therapies have not yet happened.
Business response:
Thank you so much for taking the time to complete one of our review cards, we really do appreciate it. Unfortunately due to the Covid 19 pandemic, we have been unable to commence therapies' however we hope to soon. I will pass on your lovely feedback to all the staff team.
My father moved to Baycroft, Fairfield on 2nd Sept 2021. I have been so impressed and relieved at the care and respect that my dad has received at Baycroft since he arrived. In only a week, I have seen a great change in his physical health but also in his emotional status. He is even watching TV again which he hadn't done since my mum died in June. He loves all the attention he is given and thinks the food is fantastic, particularly his full English breakfasts! The nurses, carers and admin staff have all been welcoming to me... read more
Business response:
Thank you so much for taking the time to complete this review and thank you for your kind words. We are so pleased your father has settled into Baycroft. I will pass on your wonderful feedback to all the staff team.
Fairfield Manor Care & Nursing Home has a 4.7 star rating with 119 reviews.
Fairfield Manor Care & Nursing Home is open now. It is open 24/7.