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FAIRWINDS Credit Union
- Credit Unions
- Orlando, FL
About this business
Location details
135 W. Central Blvd., Orlando, FL, 32801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I work nearby so this location is extra convenient for me. The staff is always friendly and miss Lan has been amazing to me. She has helped give advice and helped me set up a savings account and I recently needed help gettin a loan which she walked me through all the steps and details.. and I got approved! I am on the way to financial freedom. Thanks so much Lan!
Business response:
Thank you for the review! Serving you, and providing you with an exceptional experience, is at the heart of everything we do. We are happy to hear that Lan has been helping you through the journey to financial freedom! Our team is always here to help, and we look forward to seeing you again soon.
I had the best service here at the downtown branch. I was able to get all my questions answered and my loan approved within a day. It was such an easy and rewarding experience because now I am one step closer to my financial goals and paying off my debt. Nelson was incredible, and it was like making an instant friend. Someone I can trust to help me with all my financial needs whenever I need it. I love Fairwinds and am so happy with my choice to bank there.
Business response:
Thank you for the review, Elizabeth! Serving you, and providing you with an exceptional experience, is at the heart of everything we do. We're thrilled to hear that Nelson was able to assist you on your recent visit and help you map out a plan for paying of your debt. Our team is always here to help and we look forward to seeing you again soon!
Went to Fairwinds downtown Orlando to make my monthly deposit into my customer's account. Today I had to complete a deposit slip that included basically the same thing that's on the one check I'm depositing. "What happened to save the trees" more paper to fill out with redundant information. I've been making deposits for over a year into my customer's account without a deposit slip but today the bank manager had something to PROVE by making me fill out a stupid deposit slip for one single check. And today I learned there are... read more
Business response:
Brynne, We pride ourselves on providing our members and visitors with exceptional customer service at every interaction. We would like to learn more about your experience and assure you that we are here to help. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
AWEFUL - Did not close a savings account I never wanted. Charged a $12 fee and RUINED my ability to open a checking account due to "Account Abuse" reported to Chexsystems even after I paid the extortion fee to close all my accounts with them. What a PETTY company. I have never had a negative mark on a bank account in my life, and never been declined to open a new checking account ever. They never sent a letter nor called me stating there was a fee owed. Horrible, horrible, horrible company.
Business response:
Chad, We pride ourselves on providing our members with exceptional customer service at every interaction. We would like to learn more about your experience and assure you that we are here to help. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
Absolutely horrible for loans. Dropped my credit score 62 points by the hard inquiries and then didn't even bother to let my wife and I know they wouldn't o our home equity loan. Both of our scores were well above what they needed and the house equity was 10x more than what we asked for for home upgrades. We had to contact them to see what they needed and never did they reach out first. I would highly suggest to stay away from Fairwinds Credit Union. Customer service is horrible and they will ruin your credit if given the ch... read more
Business response:
Doug, At FAIRWINDS, we take the protection of your information and privacy very seriously. We do not share information with non-affiliates in order for them to market to you. We will be having a manager from our mortgage department reach out to you.
My husband and I applied for a HELOC on their secure portal and within 1 hour we had various small nobody lenders calling to offer home loans to both our personal cells...and they know how much we requested! This went on for about a week with about 20 unsolicited calls! It's obvious that our information was shared by either them or the bureau they use. We complained, but they pretended they had no clue...I'm sure I'm not the only one. This is unprofessional and dangerous to the consumer.
Business response:
Lucy, At FAIRWINDS, we take the protection of your information and privacy very seriously. We do not share information with non-affiliates in order for them to market to you. We will be having a manager from our mortgage department reach out to you.
I was contacted by Fairwinds and they reviewed and fix the problem. Fortunately, we were able to get the terms we initially agreed.
Business response:
At FAIRWINDS, serving you, and providing you with an exceptional experience is at the heart of everything we do. We are sorry to hear that your experience was less than excellent and would like to learn more. We assure you that we are here to help. Please send an email to pr@fairwinds.org with your contact information so a member of our team may reach out.
After 8 hours of trying to order checks from my business account via mobile app or on the phone they said the cell I had for 22 years was incorrect as well as my mothers maiden name ?! Lol what in the world simple thing turned into a big deal ... gonna switch to a different credit Union . P.S. the response from management was immediate and helpful ! Thank you , Lisa!!!!
Business response:
Yulia, We are sorry to hear about your experience and would like to learn more. Please send an email to pr@fairwinds.org with your contact information so a member of our team can reach out.
I had a business tax question to ask Fairwinds and I finally hung up after a 25-minute hold. Unfortunately, I was asked every minute if I wanted a return call or to remain in the queue. I finally disconnected after 30 minutes.
Frequently asked questions about FAIRWINDS Credit Union
How is FAIRWINDS Credit Union rated?
FAIRWINDS Credit Union has a 3.5 star rating with 217 reviews.
When is FAIRWINDS Credit Union open?
FAIRWINDS Credit Union is closed now. It will open at 9:00 a.m.