FAIRWINDS Credit Union

Sean S. 

on Yelp

6 years ago

Worst banking experience ever. I went in to to ask about these fees. The acting manager was rude, condescending and didn't listen. So I wound up closing the account. Way to resolve a simple question and lose a loyal customer of over 10yrs. You'd be better off banking with a big bank like fifth third. I switched to them immediately and feel like they actually value my business. 

Kristen D. 

on Yelp

6 years ago

I have been with fairwinds since I had a child account and now I'm 28. They always took care of me. Now whenever I call to get information they never seem to give me the same information, the previous rep is always wrong (coming from the rep I spoke with) and that's continuous. I feel lied to and I will be leaving fairwinds 

Ryan R. 

on Yelp

6 years ago

I am so done banking with Fairwinds. Their overdraft fees and policies are absolutely ridiculous. You overdraft even by $5 and boom $35 overdraft fee. Anything else goes through for any little amount and boom another $35 fee. So really you over draft $10 and owe Fairwinds $70. DO NOT BANK WITH FAIRWINDS. Terrible credit union and never do anything to help. The only answer you get is "there's nothing we can do about it. It's a federal regulation." Plus their app and website is always down and will not let you transfer any mon... read more

J M. 

on Yelp

6 years ago

I have banked with Fairwinds for years and bought a few vehicles using thier loan. The first two loans I contacted Fairwinds and had a great experience and the process was perfect. Fast forward to my 3rd loan. This time I financed thru the dealer and didn't contact Fairwinds. I was contacted the next day by Fairwinds ( they called me unsolicited) We discussed the loan and he mentioned the he could get me a rate of 1/2 percent lower. When the loan was finalized my interest rate was the exact same as the dealer. Called the loa... read more

Braden C. 

on Yelp

6 years ago

I have had nothing but exceptional service that continues to exceed my expectations with this Fairwinds location. Specifically Sheila Lopez, the energy and positivity she brings to the room. She is dependable, charismatic and has an unparalleled work ethic. She is an impressive crew member who has always gone above and beyond every visit. Without a doubt, I confidently recommend Sheila with any banking needs. As a dedicated and knowledgeable employee and all-around great person! 

Ralph K. 

on Yelp

6 years ago

big mistake joining fairwinds, maybe if you live near a branch and dont mind going to banks it may be ok. If like me and do every banking task online its really bad. Called twice today because I received debit card but no account # and was 8 min and 9 min waiting to speak with someone, and they couldn't give account # over phone so I couldn't deposit money into account and told it should come in mail soon. they say serve all of Polk but no branches. I joined for Orlando Magic pre-game experience and will be closing account. 

Alaina M. 

on Yelp

6 years ago

The people in the bank Evilina ricky and all the others are wonderful however the website needs to be taken over by another company. Especially bad is the small business situation with this site. for almost two weeks i could not get on and i had to waste at least 3 hours in the bank to fix and it still today does not work again i am fed up with this website and the company you contract with. Sad cause the bank employees are exceptional or i would be long gone...... 

Annelisa W. 

on Yelp

6 years ago

Officially giving up on this bank. Ive had an account with them for over 10 years and recently they have gone away from helping the customer and gotten very greedy. They charge fees to you account even when you have money in your account, they are just as bad as BOA. Im done! Im putting all my money in my other bank account its not worth it having a credit union if they arent going to help you. 

Michelle P. 

on Yelp

7 years ago

I absolutely love this location!! Everyone is so polite and very efficient. They always make me feel like I'm a valued menber!!