FAIRWINDS Credit Union

Ralph E. 

on Yelp

7 years ago

Credit Union...ok so it's a BANK. Thats pretty basic but I can say the building is very clean and nice. You have to walk inside and there is a security guard on duty for the building there so that extra bit of safety downtown is a bonus. The staff were very pleasant and helpful. Sure they will try and offer things for you to sign up for, but that is their job and they were not push about it. I see some people have issues with the credit union policies but I don't think one location can change a policy for all banks. Another ... read more

John C. 

on Yelp

7 years ago

I stopped in to check in with Business Services, as our company was recently approved for a line of credit in addition to a small loan. The application process was super easy, as was the document portal for providing financial statements and forms. Unfortunately, the 2nd floor was being renovated (it looked GREAT!) and, I didn't know that the people I wanted to see had been temporarily relocated to Baldwin Park. I spoke with the branch manager and learned of some professional continuing education that the credit union provid... read more

Tim M. 

on Yelp

8 years ago

Have had a car loan with Fairwinds CU for three years now, paying bill is a PITA and customer service is garbage. Going back to USAA. 

Gil L. 

on Yelp

8 years ago

Very professional and efficient team for a downtown a orlando location. Employees know me by name and do what they can to help my business accounts. I decided to open a savings also as their customer service beats Wells Fargo. 

George R. 

on Yelp

8 years ago

I have a nuisance account at Fairwinds and they socked me with $70 in NSF Fees after they claim I had 2-transactions that failed to post at 8:58 AM and my deposit was processed at 9:03 AM. I asked the email customer service team to reverse these and they told me they will have to charge me 2,000 customer reward points. They process withdrawals first and then process deposits. I have been a customer for 30 year, since before it was Fairwinds and all the branches were Navy Federal. This irks the hell out of me! 

Dr. L. 

on Yelp

8 years ago

I think that if you are on a tight budget this place is ok. You must be willing to accept a MUCH lower standard of service on all levels. The banking centers are slow. The customer service for Mortgages is not good. Let me give you one example. I tried these guys for one home loan. I have used other places for other loans and they were not great either. However this place takes the cake. My mortgage bill shows up on the 27th or 28th each month. This last month it did not show up at all. It is due on the 1st of each month. Th... read more

Danny P. 

on Yelp

9 years ago

This branch is consistently the slowest branch at the drive through. We normally go to the Wekiva Springs branch. If in a hurry don't come here. 

Brad N. 

on Yelp

9 years ago

Honestly I love the bank itself but this location is absolutely horrible you better bring a snack with you or a book to read cause they take there sweet time. I haven't had a drive through experience less then 30min the staff is friendly but has no motivation to actually get to the next person, they'll walk around waiting almost as if they hope they won't have to wait on another person it's a bit aggravating and I'm not one to write reviews but after 10+ times and none of them have been any different. 

Debora C. 

on Yelp

9 years ago

I must agree with Letty F however she gave a extra star and the only reason why I gave it one was because you have too to write a review. I open the account online on Monday and on Wednesday had to go in to the branch. I signed in and sat down and waiting and waiting, I saw and heard two worker just talking about they day, after 7 minutes I got out one of the lady look at me and continues to talk another lady came from the back and told the lady that she had someone waiting. One minutes later the same lady that saw be standi... read more