Family Pet Clinic of Grapevine

Ola A. 

on Yelp

6 years ago

I had an appointment to take my 2 yorkies in for their regular yearly exam. I had to wait about 45 minutes. The tech that took us back just pulled one because he was afraid and wouldn't walk. The vet we saw was new, he was just filling in. When we left I was picking up what of food also. I said I am going to need some help. I got no response. I said it again. She looked at me and said she will help you,meaning the girl behind the counter. I was defiantly disappeared. Every time I go there, there is a new vet, frequ... read more

Jim B. 

on Yelp

7 years ago

In November, 2017, We brought our dog Buster in for test as he wasn't feeling well. Dr. Elizabeth couldn't find anything wrong. We had Buster there for several days. All we heard was his blood work looked normal. Three days later he died of Pancreatitis. He was diagnosed by an emergency vet clinic off 183 the day he passed - we waited too long to take him somewhere else. February 2018 we just found a new pup, Snickers. She wasn't feeling well - we took her to the Grapevine vet clinic yesterday and Dr. Elizabeth diagno... read more

Joy L. 

on Yelp

7 years ago

I hate that I have to leave this review, because everyone there is so nice... but I have taken my cat multiple times and spent hundreds of dollars and she's not better. The cost of medication is 3 times what it costs online. I've been given medications that she really didn't need. So now I still have to take her to a diff vet and pay to see if someone else can help her:( 

Carolyn S. 

on Yelp

7 years ago

I don't even want to give this place a 1 star rating! Was there on Friday to have 4 kittens and a momma cat spayed and neutered. One of the kittens suffered brain damage while in their care. RIP sweet boy. I understand sometimes it is health related. This was NOT the case. They were negligent and omitted information about his case and allowed this brain damaged kitten to be taken to an emergency hospital at a cost of $2300 when they knew all along this kitten would not make it. The notes from the day reveal a lot they didn't... read more

Lidia K. 

on Yelp

7 years ago

Horrible experience! I recently moved to the area and was looking for a vet close by. I made an appointment a week in advance to have my two small dogs vaccinated. I asked my previous vet to fax over the records which they did promptly. On the day of my appointment I sat in the waiting room for 45 minutes before being called back and told that they hadn't received the vet records. I called my previous vet again and again they sent the records. I let the vet tech and receptionist know that I was on my lunch break and needed t... read more

C J. 

on Yelp

8 years ago

I have been using this place for more than 12 years , sadly I am no longer confident in their abilities nor am I a satisfied customer.. this is the only veterinarian that my two cats have ever known and even continue to go there for more than eight years after I moved away.. sadly I'll be finding a new place that I can hopefully trust 

Jennifer B. 

on Yelp

8 years ago

I've never written a review but had such a negative experience I felt obligated to share. I brought my sick chihuahua as a walk in at 4:45pm - the clinic closed at 6pm. He was very sick & I explained the situation to the receptionist who told me a vet was there and have a seat they'd be with us. Well the receptionist came back & said the vet would not see me! The vet was supposed to be off at 5 (never mind they're open until 6!) and refused to give us service. I was floored by this utter disregard for an animal obviously in... read more

Steph S. 

on Yelp

8 years ago

I have used this pet clinic for many years and used to love Dr Gwen and Dr Ford and their staff. Well, they have apparently been bought by some company that cares more about money than pets. I will NEVER use them again and I caution all pet owners. I took the day off from work to take my little dog in for a teeth cleaning. We arrived at 7:30 as requested. My dog had fasted since 7pm last night. No food or water. I dropped her off and they said pickup time was 4:30-6:00 and that they'd call when she was out of anesthes... read more

Lisa F. 

on Yelp

9 years ago

I took my 9 year old Doxie there for a teeth cleaning and was really caught off guard with the outcome. I was told they would call me during surgery and discuss whether my dog needed extractions. The first call I got was after he was out of surgery and while I was thankful he was well they told me he still needed 3 extractions. He had bad teeth and many came out during the cleaning. They said they did not want to leave him under anesthesia for the additional time needed to extract the teeth so they gave me a new estimate for... read more