Fast Pace Urgent Care Corporate Office

Linda T 

on BBB

3 years ago

I have to leave one star, or I'd leave no stars. My husband went to face pace urgent care Leesville,la. He received good care. He went 11/26/21. What wasn't covered by insurance we received a bill for $252.34 on 12/20/21. Statement date showed 12/11/21. I sent check with full amount next day 12/21/21. Statement date showed due by 12/26/21. Due to holidays mail was slow I'm sure, but check cleared our bank 1/4/22. On 1/10/22 my husband got a text saying he was 30 days past due on payment and they needed payment. I called the ... read more

Lisa I 

on BBB

3 years ago

Worst place to ever go I would not even bring my dog here. Service is so bad the wait is like 6 hours. Bad place and the people are very rude. 

Andria B 

on BBB

3 years ago

BEWARE!! You may end up with a big bill and charged for services that you weren't made aware of. I signed up online for a rapid covid test which should be a quick and simple test. I waited for 3 hours with an appointment and when they called me back the assistant asked me to get on the scale so she could record my weight. I thought there must be some confusion so I told her I was only there for a rapid covid test therefore weight wasn't necessary. I've had this done at other facilities and my weight was never taken. I should... read more

Alyssa D 

on BBB

3 years ago

Absolutely terrible. I'll never go here again. I took my daughter back in March, it's now December. She has insurance, and I gave them her card, but they still charged me. I just assumed they didn't take her insurance. No big deal. Until, they send me a check back with my first name, and my daughters last name. We do not have the same last name, I never put her last with mine, on anything, ever. So I called them, and told them about their mistake, and they gave me an address to send the check back to. I sent the check back m... read more

Patricia C 

on BBB

3 years ago

11-23-2021 I began calling Fast Pace in Dickson at 7:30 am. The recording said they were Closed. I called multiple times just in case, still said closed. I felt so bad I decided to drive there just to check and the parking area was packed. I went in and told the receptionist and she said.. oh, maybe I need to check that. She told me to go to my car and register for a walk-in.. I waited 1 1/2 hours. I went in to use the restroom and I asked her how much longer til I was called in. She said that I was supposed to come back in ... read more

Bonnie 

on BBB

3 years ago

I received two Rapid Covid Tests from Fast Pace recently. I was under the assumption that either my insurance would cover it or it would be a small fee (up to $50 per test). I've had several Covid tests and I've never owed anything. Fast Pace charged me $1461 for two rapid tests!!! Though my insurance paid $356.20 towards this total, they still billed me for $1105.60. After finding out that if I didn't have insurance they would have only charged $200 per test and after making 3 phone calls to the billing department, they low... read more

Christianne T 

on BBB

3 years ago

I am very angry!!! I went to Fast Pace on October 23rd for a UTI. I told the nurse when I went in that I did have insurance with ********************** and that I understood that their might be a co-pay for today's visit. The nurse made a copy of my Insurance card, and asked if I would put a card on file for the purpose of the Co-pay, which she said my be $50 or $75. I gave her information as requested. Now today, I receive a letter in the mail from Fast Pace stating that they have contacted my insurance company and that acc... read more

Chris T 

on BBB

3 years ago

Wife called the fast pace in dunlap tn to find out about a steroid shot. They told here it would be 75 dollars. She went and got the shot and paid them the 75. We then get a bill saying we owe 218 more. This is after the insurance paid 440. I called them and they said there was nothing they could do. I explained to them that they told her the price and she paid it. It then got sent to a collection agency and when I called them it ended up with them arguing with me about it. The problem is should it cost 700 dollars to get a ... read more

Kelli B 

on BBB

3 years ago

My daughter had to have get a covid test for college. She went, paid our $35 co-pay required for an Urgent Care facility by ****, yet they charged me $731! Of course my insurance says that is way more than the service so they won't pay it. This is ridiculous especially when they are not this expensive. No wonder insurance companies have to raise their premiums for people like this that charged way more than they should. At the time of the visit the receptionist told my daughter that her part would only be the $35 co-pay. I r... read more