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Fast Pace Urgent Care Corporate Office
- Urgent Care
- Franklin, TN
About this business
Location details
PO Box 681029, Franklin, TN, 37068, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their whole billing is fraudulent. Paid in full. Still sending me bills for new charges after. Even with 2 insurances.
Business response:
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customeservice@fastpacehealth.com or ***** ********ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to h... read more
I had an appointment today at 2:30. I waited 1 hour in the lobby. Then I was called to the medical room and waited another hour for the Dr. I could hear in the hallway they were taking patients who had arrived after me. I was never seen for my illness by a Dr. So after 2 hours I left. Fifteen minutes after I left the nurse called me and offered me medical treatment. I told her I was not treated fairly and return my money. She hung up on me.
Business response:
Hi *****, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customeservice@fastpacehealth.com or ***** ******** **** ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to ... read more
Nothing about Fast Pace clinics are “fast” or convenient. When they first opened the doors you could get in and out in less than an hr. Now you are lucky to be called back before an hour and a half wait. Fast Pace clinic in Savannah TN is the absolute worst. Will never get my business again.
This place in morristown tn needs to be shut down !!! After 2 days still can't talk to a real person to get our medicine turned in and I don't trust them to even know if this is the right medicine I need !!! No good for nothing place , except take your money an send you on your sick way !! Close them down ,before some dies !!!
Business response:
Hi ***********, we are sorry to hear about your displeasure. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customeservice@fastpacehealth.com or (931) 253-1110 ext. **** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We loo... read more
Listened to staff talk loudly about patients drug test and they talked about sperm. My urine cup was handled without gloves before and after I left my sample. She poured my urine into a tube without gloves.
Business response:
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customeservice@fastpacehealth.com or (931) 253-1110 ext. **** to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward t... read more
The woman at the front desk is rude and has no idea how to run our insurance. I took my daughter to the one in Holly Springs, MS and she kept telling me that our insurance was rejected. She made a call and found out we have a $20.00 co pay. I went to the same one yesterday and she had to make yet another phone call. My husband need to go today so I took him to be told by the SAME WOMAN it didn't show a copy so she charged him $75.00!!!! We have the same insurance and same co pay. I lost it this time. She refused to call the ... read more
I went to Fast Pace Urgent Care in Dickson, TN on 1/6/2022 for a cold/ sinus drainage. I did not receive a Covid Test and the Nurse Practitioner did not even exam me, she stuck her head in and simple said Upper Respiratory Infection I received a shot and was gone within 15 minutes, it was snowing that particular day and they were all leaving early. I was the last patient to be seen. They billed Medicare 820.00 and when I questioned the bill about the amount I was told they had a contract with Medicare as an EMERGENCY ROOM VI... read more
Extremely rude front office staff. Made a appointment reservation online which required me to copy my insurance card drivers license and provide other information. When I got there they told me there was no appointment and that I'd have to wait for the 10 people in front of me. The way they dealt with the situation was incredibly unkind considering it is a medical place which people come to you when they are unwell. Someone needs to teach them kindness.
They really need a zero starts option! Every time I go to this establishment they find a different way to scam me out of money. The last time I went I was charged $75 instead of my $35 copay, because suddenly they didn't take my insurance anymore. Never have I had that issue anywhere else, we have a pretty common insurance. I swore that was the last time I went. But we're in a new town and I had a sick child, so desperate times I guess. I get to the location closest to me, and they claim my insurance is inactive, when all th... read more
Frequently asked questions about Fast Pace Urgent Care Corporate Office
How is Fast Pace Urgent Care Corporate Office rated?
Fast Pace Urgent Care Corporate Office has a 3.5 star rating with 410 reviews.
When is Fast Pace Urgent Care Corporate Office open?
Fast Pace Urgent Care Corporate Office is closed now. It will open at 8:00 a.m.