Fast Pace Urgent Care Corporate Office

Maggie V 

on BBB

a year ago

I told them not to keep my credit card on file…. They charged me a month later with No bill sent, I paid my deductible and that’s how they stole my Credit card 

Darrell S 

on BBB

a year ago

They charged us but have yet to send us a bill and WILL NOT answer calls to the billing department. Without your account number you can't log in to see the bill on their website. 

Angela B 

on BBB

a year ago

I would not go back to the fast pace in tazewell for nothing the one in Morristown is great but not tazewell I had to go last month and I was looking at my bank this morning and they had used my card and took out the full balance that’s not right for them to be able to do that when I called and talk to them they said that was becouse I was sent a bill which I have never recived one from them and hadn’t paid it they were taking it all out that’s not right becouse people are on a budget just can’t fork out the whole amount at ... read more

Jodi K 

on BBB

a year ago

BUYER BE WARE! they charge $306.00 for a 5 minute visit with a nurse practitioner. They do not have doctors only nurse practitioners. I went in to get a prescription for a sinus infection. I was literally not in the room for more than 5 minutes! They also sent me a text telling me they were going to charge my credit card for $250 when they had not even sent me a bill yet! I had to call and ask them to send me a bill and I was on hold for an hour both times I called! Terrible! I would not recommend going to them, if you do, b... read more

Alicia W 

on BBB

a year ago

Husband had a minor workplace injury. Went to the brand new Fast Pace in Enterprise Al. The girl who was trying to do the breathalyzer for alcohol could not get it to work so she goes up front and gets another girl who also tried to get it to 0 out. After several minutes and tries to get machine to work they ask him to come outside and maybe it would work. So he goes and finally they tell him to blow into machine and we know now it was a 0.075. Then they say in 30 minutes we will try again. So after that time it’s to go back... read more

Brandi S 

on BBB

a year ago

I originally went to the Dyersburg, TN location on December 9th for a severe ear infection. After 10 days of antibiotics I still had the ear infection so I called and they told me they would talk to the NP and call me back. She never called me back, I was working a lot and it was the holidays. On the 3rd of January I returned and was told it had been too long for a follow up and I would need to pay in full for the visit. I gave the woman at the front desk who very obviously was inconvenienced by my being there my fsa card to... read more

Desja F 

on BBB

a year ago

You call the number for customer service for billing for DAYS on end and NO ONE picks up or call you back. How are we suppose to get information about our accounts when you have no one picking up the calls?????? 

Wendy S 

on BBB

a year ago

Husband went for work drug screen and told them he didn't have a lot of time to wait because he was working, and would have to leave if they couldn't do the drug screen within 15 minutes, and would come back if they couldn't do it. People in the waiting room were throwing up, coughing, there was throw up on the floor, and after 15 minutes my husband had to leave to go back to work. He waited for someone to come to the front desk so he could tell them he was leaving, and after 5 minutes without seeing anyone, he left. We went... read more

Sara S 

on BBB

a year ago

I’ve called multiple times, they only called back once and of course left a voicemail. I tried calling back and I left another voicemail but still haven’t heard from them. They charged me $395 and they didn’t even bill my insurance! This will be the third time they haven’t billed my insurance. I’m not sure what else to do but to complain.