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Fast Pace Urgent Care Corporate Office
- Urgent Care
- Franklin, TN
About this business
Location details
PO Box 681029, Franklin, TN, 37068, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BEWARE!!!! They WILL use your card WITHOUT your permission!!!! They know what they’re doing!!!!
Business response:
Hi ********, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to heari... read more
I went to get tested for flu and strep and assumed that my insurance would cover most of the cost since I knew an uninsured family member had to pay $150 for the same service. Instead, they billed my insurance $145 and charged my card $250 without ever sending a bill or notice. I tried asking them why it costs so much more if you are insured than if you aren’t and contact attempts went unanswered. I am making sure to tell everyone about this scam in hopes that they aren’t fooled like I was. If you absolutely must go, do not ... read more
Business response:
Hi ***, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189 to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward to hearing fr... read more
Went in with a sore throat, was confirmed strep throat. Was given a script and told if it wasn't been in a week or so to come back for a stronger medication. Came back, as instructed, got a stronger medication and was charged for another visit. After numerous calls was told too bad, so sad, you still owe us $125. Sounds like this is how they typically do in order to get repeat visits and allows them to charge additional fees as while I was sitting there for the follow visit, 2 other people came in saying they were there for ... read more
It’s worst place ever I want me and my wife she was having short breath and cough her chest is hurting so we filled all pepper and insurance also her id waiting for 20 minutes and the nurse call me she’s like if you’re wife had a Covid we cannot do anything for her so it’s worst urgent care ever so I will never go there again
I got a $250 bill with great insurance,i emailed them 3 times trying to resolve this matter with NO RESPONSE so I called 3 times and after 30 min they hang up .I went to the office that I was treated at and they said they couldn't do anything id have to go through billing I told them that's who I was going through with no luck and she just shrugged her shoulders like not her problem the office does not answer there phone either that's why I had to go through the trouble of going up there.they should be ashamed doing people l... read more
I do not leave reviews on anything. I would say I have left 4 reviews in my life. This Fast Pace was impressively awful. I came in on 2/16/24 for a pretty routine workup for possible strep/sinus infection and my goodness what a time. My appointment was set for 2:06pm I arrived at that exact time and paid my copay at 2:08 (per my receipt). I sat in the lobby for an hour and five minutes waiting to go back. I arrived in the back at 3:15 PM and the nurse took vitals and swabbed for COVID, Strep, and the Flu. She left at 3:20PM.... read more
I told them not to keep my credit card on file…. They charged me a month later with No bill sent, I paid my deductible and that’s how they stole my Credit card
Business response:
Hi Sir/Madam, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forwar... read more
They charged us but have yet to send us a bill and WILL NOT answer calls to the billing department. Without your account number you can't log in to see the bill on their website.
Business response:
Hi *******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward ... read more
I would not go back to the fast pace in tazewell for nothing the one in Morristown is great but not tazewell I had to go last month and I was looking at my bank this morning and they had used my card and took out the full balance that’s not right for them to be able to do that when I called and talk to them they said that was becouse I was sent a bill which I have never recived one from them and hadn’t paid it they were taking it all out that’s not right becouse people are on a budget just can’t fork out the whole amount at ... read more
Business response:
Hi ******, we are sorry to hear about your issue. We hold ourselves to a high standard of care and would appreciate the opportunity to discuss this with you directly. We ask that you contact our patient services department at customerservice@fastpacehealth.com or (931) 253-1110 ext. ****to discuss your concerns. As a covered entity, HIPAA prohibits us from discussing any protected health information (i.e. medical information) with the Better Business Bureau in the absence of a HIPAA compliant authorization. We look forward t... read more
Frequently asked questions about Fast Pace Urgent Care Corporate Office
How is Fast Pace Urgent Care Corporate Office rated?
Fast Pace Urgent Care Corporate Office has a 3.5 star rating with 410 reviews.
When is Fast Pace Urgent Care Corporate Office open?
Fast Pace Urgent Care Corporate Office is closed now. It will open at 8:00 a.m.