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FastMed Primary Care
- Family Practice
- Fayetteville, NC
About this business
Location details
150 Francam Dr, #120, Fayetteville, NC, 28311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
To make an extremely long story short, they need to have at least two or more providers there to speed up the process. I was there from 2:45 to almost 6pm.... :-( There also needs to be more friendly staff! The med assistant I dealt with tonight was the most rude, nonchalant and overall unfriendly person I've ever met! Her attitude screams, "I hate my life!" Not to mention the common workplace gossip that goes on there. And yes, I hear you speaking about me in 'code' and whispers to your peers. That's right, make me feel ... read more
Business response:
We're sorry to hear about the pace of care, Kiara. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
They pick and chose who goes first they tell some people it's a 2 hour wait for some it's 1 hour but for me I have been here for 3 hours and still no sign of getting the help I need save yourself and just go to the er
Business response:
Emily, we appreciate you taking the time to let us know about the wait you experienced. We encourage you to use the online check-in option before heading in. Patients utilizing this system can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. We'd like to connect with you directly to understand what happened with your specific experience and to see if there's anything we can do on our end. Will you email us at CustomerRelations@FastMed.com, and the approp... read more
I checked in online but still waited almost 3 hours before I was seen. I would not have minded the wait too much if the visit has been worth it. But it was not. The doctor asked me a few questions, did not even examine me, and was in my room for a total of 2 minutes before sending me to the hospital for an ultrasound. She told me Cape fear would likely be busy so she recommended I drove 40 min to the hospital in Dunn or Lillington. I asked if she needed to call ahead and she said that would not help anything. So I drove to D... read more
Business response:
We strive to deliver quality, convenient care, Erica, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
I don't mind waiting to be seen when I go to an urgent care, so the 2 hour wait didn't bother me. What does bother me is when you can hear the the health care providers discuss patient information and laugh or snicker over triage information amongst themselves. The doors and walls are not thick patients can hear everything you say, remember people have feelings!
Business response:
First of all, thanks so much for taking the time to write to us. We value your feedback. We'd like to connect with you directly to understand in more detail what happened with your specific experience. We strive to exceed the expectations of every patient, so when we fall short we want to understand the details so we can keep it from happening again. Please contact us at CustomerRelations@FastMed.com. We hope to hear from you soon.
I woke up sick March 31st, Easter weekend. I decided to use online checkin for the Ramsey St location. The last time I came my wait time was 3 hours! When I arrived on time for my 12 noon apt. The monitor had one person ahead of me. Exactly one hour later the nurse comes out and takes someone else ahead of me! What is the point of online checkin!
I've been here twice, and both times the wait time has been reasonable and the front desk staff and nurses has been fantastic. My issue has been with the PAs there at the time didn't seem very knowledgeable. They seem like they might been students from the local university. The first time I went for wrist pain ( I thought I sprained it) and he essentially told me he didn't know what was wrong, and the second time more recently I went for lingering congestion and was prescribed antibiotics without her doing anything but liste... read more
My niece checked in online an hour and a half before she took her son here. When she got there they told her they don't treat children and she needed to go to the pediatric er at the hospital. He has something in his foot. Clearly Urgent care not er. They need to change how they advertise on the internet! Very disappointing!!!!!
Business response:
We strive to deliver quality, and convenient care, Sherry, and we do see children for a variety of urgent care needs. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
I experienced the worst customer service I have ever experienced in my life at quickmed throughout the multiple times I gave them a chance to fill my prescription. It took over 45 minutes to fulfill my prescription, and they did not have the correct amount of medicine required from my doctor. Please, do not waste your time to come here. And horrible location, lazy staff, and the worst cuatomer service you will ever experience!
Business response:
We take feedback very seriously, so we'd like to know more about what's behind your review. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you.
What really made me give this place a one star was the medical assistance. Not friendly, not smiling nothing. Basically she didn't want to be there and it just seem as though she treated me as though I had little no intelligent. However, The PA and the receptionist was super nice and understanding.
Business response:
We strive to deliver quality, and convenient care, Jessica. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Frequently asked questions about FastMed Primary Care
How is FastMed Primary Care rated?
FastMed Primary Care has a 4.4 star rating with 411 reviews.
When is FastMed Primary Care open?
FastMed Primary Care is open now. It will close at 6:00 p.m.