This profile has been claimed by the business owner or representative.
FastMed Urgent Care
- Urgent Care
- Asheville, NC
About this business
Location details
160 Hendersonville Rd, Asheville, NC, 28803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Update: have now spent hours on the phone with them and their billing department AFTER I PAID my bills since i got a call from a collection agency telling me I still owed money. Piecing together a picture of them having a record of my bills that have completely different balances and charges than the ones i was sent. Most people have tried to be helpful but no one seems to be able to understand a bigger picture of what the heck is going on let alone move in a direction toward fixing the problem. Lots of transfers and being t... read more
Business response:
A message from Jessica Pendola - President of FastMed North Carolina Region. First of all, thank you very much for taking the time to share your experience. I'm very sorry that you had that experience after having several positive experiences with us in the past. Billing can be complex so I'd really like to understand more. If you're up for it, please contact me as soon as it's convenient for you at j.pendola@fastmed.com. Thanks again.
I had a difficult experience while I was being assessed by a physician assistant. I was informed that the medications I needed a 3 day refill for were not eligible for prescription writing from any medical personnel working at FastMed. I understand why these policies exist, but the medical advice given by this gentlemen is as stark contrast to a different experience I had over the same circumstances. Because of a family emergency, I was 5-6 hours away from my HMO physician and could not leave town for several days. I en... read more
Was in last Saturday. Waited 2 hours to be seen. People who came in behind me were seen before me. My wait wasn't acknowledged. Gentleman checking in patients was rude to another patient. He was argumentative and combative with her. She left crying. The lady who swabbed my throat didn't wear gloves or sanitize her hands while in the room with me. The doctor was caring and nice though. I will never go back.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. That is why I have sent you a personal message response. I'd like to connect with you directly to understand in more detail what happened with your specific experience and to see if there's anything we can do on our end. We strive to meet the needs and exceed the expectations of ever... read more
Very bad experience. Brought my boyfriend in to get stitches as he was in need of medical attention only to be questioned by the person running the front desk and then denied service because we did not have his license and insurance cards on hand. I offered to look up the insurance card online because we live in Fairview, NC and it was 20 minutes back to our house. Given that the pharmacy let me pick up prescriptions with his online BCBS temporary ID card, I would have thought they would consider working with us. Defini... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. I'm sorry to hear that you had a less than acceptable service experience at FastMed. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. Simply put, we take it very, very seriously. That's why I sent you a personal message to understand more of the details behind your experienc... read more
They really need to erase "short wait times" from their signage. Came in for a simple employment drug screening and STILL waiting after a considerable amount of time. Doesn't take that long to collect a pee cup.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. Second, I'm sorry to hear about your wait time. We keep track of wait times and I can say that extended wait times are a rare occurrence at FastMed because we do everything we can to see patients as quickly as possible. To help our patients manage their busy day, we also encourage y... read more
I'm bummed that I had to give one star! Took my son in, dealt with an incredibly incompetent PA by the name of Victoria. The PA student she was training was way more confident. Three different PA's had to look at my son. I will not be returning:-(
Business response:
I apologize for what you experience. We would like to learn more. Could you email our Founder and CEO directly at Jason.williams@fastmed.com so we may try and correct the situation.
Had a cat bite. I was charged for the office visit,a tetanus shot, fine by me. Then a charge to give me the shot..... a 38.50 value! It took 60 seconds to give a routine vaccine shot. Come on, do I have to pay the waiter to bring me the food I will pay for? No, not right. An extra $38.50...... Talk about nickeled and dimed by a business. Total charge: $245.50 for an office visit, shot and up charge to "administer" the shot.
Business response:
Hi Ron, my name is Reuel and I work for FastMed. Thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO of the Eastern Region, Jason Williams directly at jason.williams@fastmed.com. Thank you so much for being a FastMed patient.
Awful wait for an infection with people walking into the building after me and they went right in. I've been waiting for 45 mins and still didn't go in. Don't come here because the only have one doctor. I would give them a lower rate than a 1 if I could.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,285 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.