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FastMed Urgent Care
- Urgent Care
- Asheville, NC
About this business
Location details
160 Hendersonville Rd, Asheville, NC, 28803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Don't. Go. Here. It's a serious waste of your time. I went for a ore employment drug screen and waited an HOUR to pee in a cup. I finally had to give up and have my epassport sent to another clinic that takes appointments.
What a joke- Fastmed walk-in is horrible attitude and service. I had possible arm fracture. Went to FastMed. Was told appointments only!!!!! They had nothing available that day. Good thing I did not have a serious laceration!!! Left FastMed and went to Mercy Care and received great care with a friendly attitude. Also, FastMed charged my wife several hundred for a COVID TEST and insurance would not pat. Do not go to FastMed. Lots of good urgent care in Asheville but NOT FASTMED
I guess you have to give one star, but I don't know if I would have given even that. Yes, the staff members were kind, but they kindly told people they didn't have time to see anyone. I was told to just walk in to get a pre-employment drug screen. I waited almost 2 hours to be seen. It took less than 10 minutes to get my drug screen done and sign the little tabs that sealed it up. I'm guessing there's only ONE care giver (Med Tech) in the back providing services. As an RN, I know what it's like to be busy, but I also k... read more
Rude front desk attendant. The parking lot was nearly empty, and I can see why. They need to learn how to update their website (and Google listing) to reflect that this is no longer a walk-in clinic and is appointment only.
Addition: They sent the prescriptions to a pharmacy that is closed on Saturday. Real class act. Addition #2: Correction- they NEVER SENT THE SCRIPTS OVER AT ALL. Well, they lie. They should be called "Leisurely Pace Med." Literally NO ONE was here, and they make you stand while in pain to fill out around 30 pages of garbage. Then you wait... Then they take you into a room... Then you wait... Then they come in to take vitals after a while. Then you wait... I mean, it's better than CVS, whose "fast clinic" basically told u... read more
Business response:
Thank you for posting this review, Dana. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
Went in for a simple pre-employment physical and was there for 2 1/2 hours. Israel at the front desk was a total b....ch. The nurse/tech (?) put on gloves then handled everything in the world with her gloved hands. Employees were like robots, no one communicated what they were doing or what was going to happen next. Worst experience ever at a healthcare facility. Never again.
Business response:
Thank you for taking the time to share this review, Susan. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Went in for a simple Covid test and would never use them again. Dishonest practices, lack of transparency around costs of services and a billing department that is notoriously difficult to deal with. Good luck trying to get a hold of someone if you have a question or dispute. After repeated attempts to contact someone in billing I called the local clinic and spoke to someone there. When I told her I was trying to contact billing she laughed as if it was a running joke and said yeah a lot of people are frustrated with them. W... read more
Business response:
First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
Customer service via talking on the phone = horrible. VICTORIA needs to get a reality check and some retraining on how to speak/ empathize to customers. I would hate for her to come across the wrong person and get cursed the hell out. First of all she lied straight through her teeth and then proceeded to tell me she couldn't help me any further after I asked questions about the website and explained how it was confusing and politely asked could she walk me through it... instead I get a I cannot help any further. VICTORIA I a... read more
I went for a simple Rapid Covid test (checked in online). This would be my third since March and each time, it took a total of 10 mins, including waiting. Just before my appt, they send a text that the appt is 45 mins late. When I got there they said that they were "Out of Rapid Test". They could have told me this a day before. 3 HOURS more, later, still waiting and so was a mother with her 10yr old child. Completely unprofessional, unacceptable, and disrespectful for people's time. They acted like it was normal. Go to CVS o... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,285 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.