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FastMed Urgent Care
- Urgent Care
- Asheville, NC
About this business
Location details
160 Hendersonville Rd, Asheville, NC, 28803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The only reason it gets one star is because the staff was friendly. Came in to get chest xray after a bike accident. Reviewed by PA and sent home with an offer to give me extra strength ibuprofen. Got a call 3 hours later that I had a collapsed lung (pnuemo thorax?). Had to drive to ER. Can't a PA see a collapsed lung on an xray? One of these things was not like the other!
Business response:
Jeff, we're glad to hear you enjoyed our staff, but very sorry to have read about your x-ray experience. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
I decided to write this review while I'm still waiting for a simple drug screen. I've been waiting an hour now.... An hour wait (around sick people) to pee in a cup is ridiculous!
Business response:
Nick, we are very sorry about the wait time for your drug test. Our operations leadership would like to understand more so at your convenience will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
Brought my two 9-year-old boys in for a physical exam before camp. There was one person ahead of us and still we sat in the waiting room for over an hour - which feels like at least double that when you're dealing with twin boys who are extremely bored. Will NEVER come here again!
Business response:
Kristen, we were sorry to read your post about your wait time with your young boys. We try our best to minimize wait times and also ensure that each patient gets the medical attention he/she needs. Our operations leadership would like to understand more about your visit so at your convenience will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you!
Checked in online to streamline the process, but still sat in an empty waiting room over 90 minutes. FastMed this is not. The brand promises speed, but the experience delivers anything but.
Business response:
Jake, we are sorry the online check-in process did not meet your expectations. Based on feedback from our patients, we are going to be launching a new and improved online check-in process in a couple of months. We want this tool to be helpful and easy-to-use, and we recognize that the current process is not meeting the needs of our patients. If you have additional feedback or would like us to follow up with you personally, please email us at CustomerRelations@FastMed.com. Thank you.
This place needs to change it's name. Came when they opened Sunday morning. Was fourth in line. Over an hour later only one person has completed his visit and I'm still in the waiting room.
Business response:
Mark, we're sorry to hear about your wait time. We do everything we can to treat our patients as quickly as possible without sacrificing quality. We'd like to connect with you directly to see if there's anything we can do on our end. Will you please email us at CustomerRelations@FastMed.com, and the appropriate person will contact you. Thanks!
Called on behalf of my mom who had been a patient there. Doctor was unhelpful and not knowledgeable. Would recommend going somewhere else.
Business response:
We're sorry to have read your post about your phone call experience with FastMed. We'd like to get more information about your call so our lead physician can look into this further. Will contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
I was seen by a less than competent PA. I had a wound that was very painful. So painful that I was up all night too uncomfortable to sleep. I went to FastMed at the time that they opened. I was seen rather promptly. Once I was in the exam room I felt as if my needs where not being addressed. He glanced at my wound, wrote me a script, and sent me on my way. He did not even offer any sort of speculation as to what it was or what had caused my mysterious painful golf ball of a bump. Pain is the 6th vital sign. I called later to... read more
I came here with concern of having pink eye. I don't have insurance so I was okay with paying the $134 upfront. When I finally got to see the doctor he did nothing for me. He walked in, we had a small chat, but he never examined me. He went ahead and just wrote me prescription for eye drops to cure the pink eye he never checked me for. I'm very disappointed in the service I received. I never mind paying money to visit a doctor but I expect them to do their job and actually examine me. I visited a different doctor that same ... read more
Business response:
A message from Jessica Pendola - Chief Administrative Officer & Chief Compliance Officer. First of all I'm very sorry to have read your post about your experience at FastMed. We strive to deliver quality care with qualified, licensed clinicians and provide customer service training to our team on an ongoing basis, so I'm surprised at your experience. I try to personally look into issues so if you're up for it please contact me so we can discuss this further at j.pendola@fastmed.com. I look forward to hearing from you. Th... read more
Ashevillians... Beware of FastMeds on Hendersonville road near Biltmore Estate: Very unhappy and completely frustrated by the time I left. I grew up with a father who was a surgeon and a mother who is a retired nurse, and I don't go to the doctor unless my issue is extreme. For over a week, I have had debilitating pain in my left leg that has made it completely uncomfortable to sit, stand or lay down. At first I was thinking sciatica, but by the last part of the week, I noticed a small swollen area on the side of my shin t... read more
Business response:
A message from Jessica Pendola - President of FastMed North Carolina Region. First of all I'm very sorry to hear about your experience. We strive to deliver quality care so I try to personally look into any issues when someone raises them. If you're up for it, please contact me so we can discuss this more, at j.pendola@fastmed.com I look forward to hearing from you and thanks again for your note.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,285 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.