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FastMed Urgent Care
- Urgent Care
- Asheville, NC
About this business
Location details
160 Hendersonville Rd, Asheville, NC, 28803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Had an appt for a Covid test scheduled at 5:45. At 5:15 they rescheduled it to 6:45. At 6:45, they rescheduled it to 7:30. At 7, they said that they would be ready to see me as scheduled at 7:30. When I walked thru the door at 7:30, this is the exchange that I have with the staff person: (rudely) "We're not seeing anymore patients." "Oh, umm... I have an appointment that got moved back to 7:30." "WE'RE NOT SEEING ANYMORE PATIENTS!" Wow. I get that sometimes healthcare facilities get very busy, but there was only one perso... read more
Do not come here and waste your money! I came in with a migraine asking for migraine medicine. The doctor saw me for one minute and said I don't have a migraine, I get migraines I know what they are. Sent me to the er where after 8 hours and a huge hospital bill I got migraine medicine and I'm better right away. These guys just want your money!!
Business response:
We're sorry to read this, Jamie. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
I went here on two separate occasions, i called both them and my insurance company before hand to ensure I wouldn't be hit with an unexpected bill. Jokes on me.. I was. Urgent care billed my insurance company 270 dollars for a 3 minute visit claiming it was a stage 3 visit, they couldn't explain to be how one visit ( the one where they gave me ibprophen for back spazzems) was a stage 3 when the second visit where I received muscle relaxers was a stage 1 which my insurance company was billed 170 for. Both are astronomically ... read more
Business response:
We appreciate you sharing this review, Sonny. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
I went to this urgent care because I was new to the area and was experiencing a severe muscle spasm in my neck. I was unable to turn my neck in one direction and was forced to call out of work. This is an issue I have experienced many times due to damaged nerves in my neck and back diagnosed by a neurologist. I explained my situation and said that I probably just needed some type of muscle relaxer and it would be fine in a day or two. The doctor acted like I knew nothing about my condition and accused me of trying to obtai... read more
Business response:
We're sorry to hear about your experience at FastMed, Robert. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
The pros: staff was very friendly and I was seen within 5 minutes of arriving. The cons: I paid my 75 dollar copay but I received a statement for 10.69. When I called their billing department the woman who picked up told me (rudely) that that was my coinsurance. I am not well versed in insurance and I did not what that meant and when I asked her she (again rudely) said "I don't know". How can I trust that they are billing me correctly if they don't know what they are billing me.
Business response:
We appreciate you sharing your feedback, Nayeary. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
I've never had an issue with FastMed before today. I just moved to Asheville and don't have a doctor here yet so FastMed seemed to be the best choice. I have carpal tunnel issues but I've recently been experiencing sharp pains, severe numbness and tingling up and down my right hand, arm, wrist. I wanted to get an x-ray or something that would help me make sure there wasn't some kind of damage. I was offered a "solution" I didn't think would be best for me, oral steroids. I would have settled for a shot (wasn't offered) but I... read more
Business response:
We strive to deliver quality, convenient care, Melissa, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
Had my foot cut at a nail salon. Went to FastMed to ask about getting a tetanus shot. They never even asked to look at the cut and when the woman came in to give me my shot she did not wash her hands. I asked her about the sign on the wall that said she should wash her hands and she told me she did it before she came in!! She was not concerned about it at all. Not a great medical experience, did not feel like they were competent or concerned. After I submitted this review I saw the response below asking me to email the... read more
Business response:
We strive to deliver quality, and convenient care, Leslie. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Usually very quick and professional. I took my daughter in and waited for over an hour, when I opened the treatment room door I saw an employee lounging over the desk and asked how much longer, she said she didn't know. I ended up leaving without being seen.
Business response:
We strive to deliver quality, convenient care, Teresa, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
Not the best place, bad turn in and out location. Kinda dirty , but they get the job done , especially if it's non trama it's faster than an ER.
Business response:
We take feedback very seriously, so we'd like to know more about what's behind your review. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,285 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.