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FastMed Urgent Care
- Urgent Care
- Durham, NC
About this business
Location details
7010 North Carolina 751, Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Brought my violently ill 72 year old mother in at noon on a Friday... after waiting for 1.5hrs we left without being seen. It would've been more convenient and helpful to drive to the country club, wait for a physician to emerge, and offer to carry his golf bag to his car in exchange for some on-the-spot medical care. Woeful experience.
Business response:
Hi Ted, first let me apologize for the wait you and your mother experienced. The amount of time we spend with patients varies based upon the seriousness of their injury or illness. We attempt to see each patient quickly and promptly. Please send an email to our president and CEO of the eastern region, Jason Williams, at jason.williams@fastmed.com and we will also look into the reason for the wait and circumstances directly. Thank you for taking the time to help us improve the care you would receive. Best,
I had to come here for a pre-employment drug test. The woman at the front desk must have been in a bad mood, because her greeting and dealings with me were dry and short. The form said items with asterisks were required to be filled out, so those are what I filled out. When I took the form back to her, she told me, rather rudely, that they needed a contact number. Well, there wasn't an asterik next to that box. Then she wanted me to sign the back. I'm not here for medical treatment, and didn't want to authorize them to perfo... read more
Business response:
Hi Sena, I am sorry for your experience at our Durham clinic. We strive to provide treatment or testing with the highest costumer service. We will look into this and feel free to email our president and CEO of the eastern region, Jason Williams at jason.williams@fastmed.com. Thank you,
Awful place, I'm from out of town and caught a cold. Went in there to get some antibiotics and the NP stated I needed to wait 10 and then come back?! They're a joke
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. We just recently discovered your post on this issue, and we're very sorry for our delayed response. If you would like to discuss the specific issues with your visit, please contact me as soon as it's convenient for you at jason.williams@fastmed.com. I'm happy to help, and again apologies for our delayed response.
My finance went in for arm pain. FastMed gave him an arm sling - similar to this http://www.amazon.com/Procare-Blue-Vogue-Arm-Sling/dp/B006IUSUU8 and charged us $175 for it. ONE HUNDRED AND SEVENTY FIVE DOLLARS. Apparently they use an outside medical supplier called Elite Care for their orthopedic equipment needs. We went to FastMed to inquire about the ridiculous cost of the sling but no one could help us. No one had any contact information for anyone from Elite Care or could do anything about it. No wonder why he... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. We just recently discovered your post on this issue, and we're very sorry for our delayed response. At FastMed one of our core values is that your concerns are our concerns, so please feel free to contact me directly if you ever have problems or concerns in the future. As for the specific issue you raise here, if I can help resolve it or you just want to talk it through, please contact me as soon as it's c... read more
Horrible. Was told a radiologist would call me to talk to me about my x-ray. Never heard from anyone. Since I have a high deductible plan I wanted to know if it would be cheaper if I used cash rather than go through the insurance company. The woman was in no mood to have to figure that out. I never saw a doctor only a PA. But the one thing they got right was the bill. They sent that out quickly. A very amateurish operation. I wouldn't recommend this to my worst enemy.
Business response:
Hello Warren, we appreciate you taking the time to leave feedback about your experience with FastMed Urgent Care. We value your opinion of us, and we strive to improve every patient experience with us. In order to better serve you and address your concern, please email Jason Williams, our CEO, at Jason.williams@fastmed.com. Thank you for allowing FastMed to serve you.
I went on a Sunday afternoon with flue like symptoms and explained I had had a fever for 4 days. The doctor listened to my lungs, took my temp and gave me a flue test (came back negative). They told me I had a flue for which they had no test or a virus. On Tuesday morning I went to my own doctor where one listen of my lungs lead to a chest xray with a diagnosis of bacterial pneumonia. My doctor indicated I had had it for a while. This was big miss for fastmed. I would not go back there again.
Business response:
Hi Kelly. Thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO and founder, Jason Williams, directly at jason.williams@fastmed.com. Thank you so much for being a FastMed patient.
IF YOU HAVE FLU SYMPTOMS: Go somewhere else. Or at least bring a print out of: http://www.cdc.gov/flu/professionals/acip/clinical.htm The health provider did not know 2 of the 6 common symptoms of the flu (including fever!), did not know incubation times, and did not know how bad the test she kept trying to sell me was at actually detecting the flu. I am a healthcare professional, had known exposure to the flu, and had a textbook presentation of symptoms and I had to fight to get tamiflu. Not fun especially when sick. I wil... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 3.9 star rating with 1,159 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.