FastMed Urgent Care

3.9

Urgent Care
Durham, NC

About this business

Healthcare Doctors Urgent Care

Location details

7010 North Carolina 751, Durham, NC, 27707, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 4:00 p.m.
Sun	8:00 a.m. to 4:00 p.m.

3.91,159 reviews

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Evon B.

8 years ago

I made an 8:30am appointment for today. I arrived early, & waited there until 8:30am. No one showed up. I tried calling, but no on is answering. To make matter worse, I keep getting automated texts informing that I missed my initial appointment, & I'm being signed up for later appointments. When I try calling the automated text number, it is disconnected. I've even texted the automated text number, but the delayed appointment info keeps popping up. I ended up at Duke Urgent, where I was seen almost immediately, instead.

Business response:

We're sorry to hear that you had a less than acceptable experience at FastMed. We have a patient-focused culture and want to provide each patient a great experience. Please contact us so we can discuss this further, CustomerRelations@FastMed.com and connect you with the right person to take action on your feedback. Thanks.

Brian B.

8 years ago

Went back again since my last 2015 visit and still nothing changed on the insurance front. They still couldn't tell me what charges would be off my same Blue Cross Blue Shield insurance which I find to be absolutely ridiculous whatever the reason. I have never been to any other medical center for myself of my children who doesn't know this upfront. They will charge me an amount in the future with my held credit card. Absurd. If you want to see a PA and get in rather quickly this is the place for you. Probably not the place ... read more

Business response:

A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. I am sorry to hear about the confusion regarding your health insurance. In an effort to hold down overall costs for all of our patients, we created two general payment options: (1) paying an estimated fee based on your visit; or (2) joining our Paywell Program (http://www.fastmed.com/your-visit/paywell). So the source of the confusion could be around your particular plan coverage compared to our standard p... read more

E H.

8 years ago

Do not go here unless you are tough as a DOG to get through the receptionist treatment and the rude, unprofessional Technicians that took my vitals. The PA was the only nice person in that office and he explained my results professionally. I was barked at from the front desk. It did not get any better in the exam room. The made me feel like I was being processed to enter PRISON. Those woman need to apply for a guards job in the prison. They would all be hired for barking orders and treating Humans like dirt.

Business response:

First of all, thanks so much for taking the time to write to us, E H. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened and see if there's anything we can do for you. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.

Gina B.

8 years ago

Terrible place. Visited on April 10th 2017. The receptionist at the front was very rude and had a attitude that made me feel she could care less about me or anyone else in the office. The medical assistant that escorted me to the exam room was no different. I scheduled an appt online and arrived 10 min early as requested, but still waited over a hour to be seen. The clinic only had two other people in the waiting area and when I went back to the exam room it was deserted back there. I'll never go back. I'm a RN myself and do... read more

Business response:

First of all, thanks so much for taking the time to write to us, Gina. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened and see if there's anything we can do. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.

Carol S.

8 years ago

Front desk rude as HELL!! Was the ONLY patient in lobby; having and asthma attack so I'm coughing and wheezing; other patients arrived and she insists I wear a mask. Surely she has basic knowledge of respiratory illnesses-if I'm having trouble breathing without a mask, the increased resistance of airflow through the mask will make it even more difficult to breath. Perhaps she could have gotten me seen or at least in triage before lobby began filling up. Hello?!?!? Asthma attack and breathing difficulties can lead to deat... read more

Business response:

Danyelle S.

8 years ago

I went into this clinic on Sunday. There was one other patient waiting to be seen. The front desk staff was so rude. I told her I had a bug bite on my leg that was infected and I needed to get it looked at. Immediately she said ma'am you will need to go to the Chapel Hill office because our X-ray machine is down. I said I have a bug bite, I do not need a x-ray. She proceeded to question me and say are you sure. While I am not a nurse I do work in the medical field, and do know I did not need an x-ray. She asked for my insura... read more

Business response:

First of all, thanks so much for taking the time to write to us, Danyelle. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.

A K.

9 years ago

Went for a drug test. 1 hr 30 min wait. 5 people there. Building was freezing, guess they can't pay for heat. The only thing fast about here is the time to your wallet. Before giving me the cup to pee in, she did not have me watch her remove it from the sterile plastic wrap. How do I know that the cup was new and not previously used? After giving the sample, I asked to verify the sample id numbers on the containers and the nurse looked at me as if I had 3 heads, like I was insulting her for wanting to verify that ... read more

Business response:

We strive to deliver quality, convenient care, A K., and we're sorry to hear about your experience, A K. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.

Tonnika H.

9 years ago

Here for a sports physical. There are Zero People/patients here. None. Zilch. Why have we been waiting at least 45 minutes and yet to see a physician?

Business response:

Hi Tonnika. We do appreciate your patience as we do our best to treat our neighbors for their urgent medical issues. There are times that our waiting room appears empty, but keep in mind there may be patients in exam rooms being seen by our team. You're always more than welcome to use our online check-in system or ask the front desk about CareCall to help with any wait time.

Allison B.

9 years ago

Made a yelp account just so I could review this place. Visited Saturday and the front desk staff was rude, the nurse was rude, the doctor was friendly. Doctor prescribed me antibiotics and had my pharmacy information but no one called the prescription in. Couldn't get in touch with anyone Sunday about it so I called back Monday. They hadn't sent the prescription yet and asked me what kind of antibiotics it was? I have no idea, why would I know that. Last year when I went there were no issues and it is right next to my hous... read more

Business response:

Allison, we were very sorry to hear about the trouble you experienced with receiving your antibiotics. We'd like to connect with you directly and see if there's anything we can do for you. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thank you.