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FastMed Urgent Care
- Urgent Care
- Charlotte, NC
About this business
Location details
2728 West Mallard Creek Church Rd, #300, Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Do not waste your time here. There is nothing fast about it. Go to minute clinic they actually take you when they are ready. There is currently no one here and I have been here for 45 min without a doctor.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. Second, I'm sorry to hear about your wait time. We keep track of wait times and I can say that extended wait times are a rare occurrence at FastMed because we do everything we can to see patients as quickly as possible. To help our patients manage their busy day, we also encourage y... read more
Not pleased. Made an appt. for 8:30 using ZipPass and just got into the room at 9. Made me pay 125.00 upfront because I have a deductible with BCBSNC (the HRA. If you have it, avoid coming here). While the women were nice, I was upset with the payment issue and the amount of time it took.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. Second, I'm sorry to hear about your wait time. Not as an excuse but to share additional perspective, there are a number of factors beyond our control that can influence wait times, but again they don't happen all the time. In an effort to control rising healthcare costs FastMed as ad... read more
This place is a joke!! I'm sitting in the office right now and the staff here is incompetent. I always give people the benefit of the doubt but this is ridiculous.
Business response:
Taylor, We are sorry for your experience. Please send a note to our President and CEO of the Eastern Region Jason Williams at jason.williams@fastmed.com and we can look into the issue once we have more information. Thank you!
One of the most slowest services I've ever been to! Everyone here is incompetent and lazy. I drove my wife out here for "Urgent" care because she had a hard time breathing and we checked in at 11:15am and she didn't get called in til 1pm. She told me she also waited nearly another hour before a doctor came to see her. I don't recommend anyone going here at all if you're in need of URGENT CARE otherwise be prepared to wait 3 hours or more just to be seen. This place is rediculous and patient care is the last on the list ... read more
Business response:
Wynn, Thank you for the feedback on your visit and we will most certainly look into this. We value our patients and their feedback to keep providing them quality convenient care. Please feel free to email our president and CEO Jason Williams at jason.williams@fastmed.com. We greatly appreciate it.
The online reservation process is a joke. Service staff (front desk) are incompetent and don't understand the concept of online check in either. It works for Olive Garden but clearly is too sophisticated of a concept for these jokers. Stay away unless bleeding from the head....and even then think hard about using this place. It truley is for the unwashed masses. I'll take my health insurance and go elsewhere next time.
Business response:
Hi Stephanie, first let me apologize for your negative experience. ZipPass, our online check-in system, is designed to reduce your wait time and we always attempt to see patients based upon their check-in. We triage patients based upon the urgency of their medical condition. We value your time and greatly value you as a patient. I welcome you to email our President and CEO of the eastern region, Jason Williams, at jason.williams@fastmed.com, as we look for ways we can be better treat our patients. Thank you,
I am extremely disappointed with FastMed Urgent care. They were neither Fast nor Urgent. My husband and I came in for treatment cause we are both sick. The check in nurse had a smug attitude and is EXTREMELY slow at entering information. It took her 45 minutes alone to check us in... And that was after we came in earlier to fill out the paperwork. I had been here before with my son and was treated so much better. This time is just horrible. I am writing this review and we still have not been seen... I gave them 1 star in the... read more
Business response:
MaryAnne, thank you for leaving feedback about your experience with FastMed. We apologize for any poor service that you and your husband received. We strive to be better. To better help you, please email your experience directly to our Founder and CEO, Jason Williams, at jason.williams@fastmed.com. Thank you for being a FastMed patient.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 3.9 star rating with 1,532 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.