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FastMed Urgent Care

3.9

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Location details

2728 West Mallard Creek Church Rd, #300, Charlotte, NC, 28262, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun8:00 a.m. to 4:00 p.m.
3.91,532 reviews
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Lyric P.'s profile image
Lyric P. 
rating
4 years ago

if you don't have to, please don't go to this urgent care location. staff is absolutely unprofessional and rude. although this urgent care facility takes walk ins, it's best to make an appointment because apparently if you don't come in earlier than two hours before they close, you can't get treatment 

Hannah D.'s profile image
Hannah D. 
rating
4 years ago

They state they take walk ins and I called ahead of time just to make sure. I spoke with the receptionist on the phone who said they could take me if I came by 2 o'clock, for a simple TB test. I came before 2 and I have been waiting for over 2 hours while there are not many people in the waiting room. I am still currently waiting to be seen for a test that only takes a couple minutes to complete. I do not recommend this facility or company for any testing let alone anything that requires fast care. 

Marcellous W.'s profile image
Marcellous W. 
rating
4 years ago

For an establishment that literally promotes how fast their services is and post statistics on how long emergency room waits are they have some of the longest waits I've ever experienced. The only time the move fast is when they are actually evaluating you then they are quick so when you are being seen you better be quickly and concise. The wait is always HOURS long even with an appointment and anyone saying different must be getting compensated, incentivize, or have a direct relationship and is stretching the truth. More l... read more

Claude K.'s profile image
Claude K. 
rating
4 years ago

Went to this location because it said "no appointments needed". I needed to get someone a test done. Got to the office and the receptionist states we needed an appointment and there were none available. I told her we needed results for school on Tuesday. She apologized and told.me.to go to the website. I again mentioned the website said no appointment needed. So I see why this thing is spreading like wildfire ...you get to go about your business for 4 days, spreading the virus before you get tested. By the way..there was NO... read more

Business response:

Thank you for letting us know about this, Claude. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you! 

Amar G.'s profile image
Amar G. 
rating
4 years ago

Worst worst worst !! We need to call this as slowMed.. very slow in the work. Had to wait for more than 3 hrs for 2 min work. I would highly not recommend this place . One of the worst places have your drug test or any other work. 

Business response:

Thank you for posting this review, Amar. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. We'd like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you. 

Danielle B.'s profile image
Danielle B. 
rating
4 years ago

I tried twice to speak with someone from the email address listed. I need someone to contact me. It's taking this long to respond because I was in the hospital for almost 10 days. I look forward to your call. 

Business response:

We're sorry to read this, Danielle. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you. 

Nathalie C.'s profile image
Nathalie C. 
rating
4 years ago

This FastMed is not the best. The wait is always hours and that's is bc They are always understaffed (Front desk and medical assistants). Something is always up with their computer system. I have been there 3-4 times over the past 4 years and each time I wonder why I returned. I wasn't given the correct strength of steroids after suffering from poison sumac and wondered why Symptoms weren't getting any better to only find out from another dr what they gave me wasn't strong enough and was told the healthcare professional shou... read more

Business response:

Thank you for taking the time to share this review, Nathalie. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you. 

Anmar S.'s profile image
Anmar S. 
rating
4 years ago

Came here for a simple drug test for employment. Waited two hours+ to find out they never checked me in and misplaced my ID and sign in sheet. They made me give them so much information like I was some sort of client that needed anything more than a drug test. Then the check in said to wait 30 minutes. After 2 hours (lobby was not that busy), I noticed most people waiting but not as much as me, it should have been a 45 minute wait max really. Worst part is I did not choose to come here nor did I plan to come back but "Fast M... read more

Americus S.'s profile image
Americus S. 
rating
5 years ago

Great people loved the service I got but they phones must be disconnected I tried calling them like 6 times and when I came in and called I didn't hear the phone ring at all that's annoying having to come all the way over here just for them to fax some documents that my job needs... truly disappointed 

Business response:

Americus, we appreciate you bringing this to our attention. Due to the high volume of COVID-19 testing in addition to regular appointments, phone wait times might be longer than expected. If this problem still occurs, will you send an email to CustomerRelations@FastMed.com so we can have the right person contact you about this. Thank you. 

Frequently asked questions about FastMed Urgent Care

How is FastMed Urgent Care rated?

FastMed Urgent Care has a 3.9 star rating with 1,532 reviews. 

When is FastMed Urgent Care open?

FastMed Urgent Care is open now. It will close at 8:00 p.m.