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FastMed Urgent Care
- Urgent Care
- Raleigh, NC
About this business
Location details
1311 East Millbrook Rd, Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Yes. I wish I were an elite yelper so this would hold more clout. I have a primary care physician, but he wasn't able to see me until this afternoon. So, I decided to give this whole FastMed thing a try. I chose the first time available at this when checking in online and did the paperwork prior to arriving. There were no people before me so what the hell, but it was 90 minutes before I was called back. Once in the office I give all my symptoms. Which the nice gentleman typed with one finger. ONE finger. The speed did... read more
Business response:
Virginia, we appreciate you taking the time to let us know about the wait you experienced. We encourage you to use the online check-in option before heading in. Patients utilizing this system can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. We'd like to connect with you directly to understand what happened with your specific experience and to see if there's anything we can do on our end. Will you email us at CustomerRelations@FastMed.com, and the app... read more
Rename this place to slowmed. It took over 45 minutes to check in and another 45 to be seen by the one doctor on site. Go somewhere else if you want to be seen quickly.
Business response:
We're sorry to hear about the pace of care, Steph. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
Overall good experience. The wait was around 45 minutes. I was in no rush and no one should be at an Urgent Care or Emergency Room. The employees were friendly and considerate. If I have to visit an urgent care I would return. I just received the billing statement and it was wrong. They didn't bill the insurance so I had to call 3 separate times just to get a hold of customer service to find out what was going on. I left 1 voicemail and called back two other times and on the third attempt I was able to speak to a live person... read more
After a bad fall on Saturday morning, my husband took me to this FastMed about 10 am. The attendant quickly checked us in and collected payment but thereafter seemed preoccupied with catching up on paperwork and preparing examination rooms for patients who hadn't yet materialized. Despite my fairly extreme pain, I waited 90 minutes to have xrays of my wrist taken. After several more minutes, a kind PA informed me my wrist was broken in 5 places and referred me to an Orthopedic clinic. If there had been several patients I w... read more
Business response:
We strive to deliver quality, convenient care, Thomas, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
First off, this clinic on Millbrook Road in Raleigh is not "fast." As a matter of fact, there were only 2 people in front of me yet I was there almost 2 hours. The clinical assistant, Evan, was nice but "the provider" had a very flat affect and seemed uninterested, did not even manipulate my foot (which is why I came in) and did not bother to introduce herself. I had to ask her name - very odd. I would never not introduce myself to my patients. I asked why they call her the provider (seemed like a rather dystopic novel or s... read more
I had to wait an extremely long time and Zimbabwe was not made aware prior to sitting down and paying. I would not have stayed if they informed me. The front desk receptionist was very nice but very unprofessional. Once I saw the Physicians Assistant she had no "bedside manner". She spoke to me for less than 10 minutes before writing a random prescription that I later found out was extremely expensive but there was indeed a generic for that my insurance would have covered. She didn't ask me if I had any questions, etc. I had... read more
Business response:
We're very sorry to hear about your experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
If you have to go to an Urgent Care, do NOT go to this one!!! Your well-being and health will be in danger as they have extremely INEXPERIENCED staff that provide medical decisions. I had gone in for a horrific strep throat and the flu. There are NO medical doctors on site! NONE! I was seen by a very young(mid-twenties) physician assistant, who was totally clueless about "do the patient no harm" medical mantra. This NON-DOCTOR, had no idea that a patient with severe ( one of the assistants said it was the worst case she had... read more
Apparently BCBSNC has dropped all urgent cares besides Fast Med, and I figured, how bad could it be? I arrived at 3:11pm and requested to see a doctor. The woman at the counter, without making eye contact once, slid a filthy clipboard across the counter and mumbled something about bringing it back up when I was done. I completed the forms and brought it back up, presenting her with my useless BCBSNC insurance card and ID. She did not say a word as she literally snatched them out of my hand. I asked how long the wait wa... read more
Business response:
First of all, thanks so much for taking the time to write to us, Megan. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
The check-in before showing up is nice, and once I got the call to come in I drove over (less than 2 minutes for me), I was taken to an exam room rather promptly after filling out a litany of paperwork. Then, I was forced to wait for over an hour in the exam room on the nurse practitioner, while listening to the ladies at the nurses station oogle over free Q-Tip jars that a sales rep was giving them. After the hour long wait (luckily they had the email address of the FastMed director on the back of the door, whom I emailed... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,469 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.