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FastMed Urgent Care

4.2

About this business

Location details

1311 East Millbrook Rd, Raleigh, NC, 27609, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun8:00 a.m. to 4:00 p.m.
4.21,333 reviews
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Monique W.'s profile image
Monique W. 
rating
7 years ago

I had to wait an extremely long time and Zimbabwe was not made aware prior to sitting down and paying. I would not have stayed if they informed me. The front desk receptionist was very nice but very unprofessional. Once I saw the Physicians Assistant she had no "bedside manner". She spoke to me for less than 10 minutes before writing a random prescription that I later found out was extremely expensive but there was indeed a generic for that my insurance would have covered. She didn't ask me if I had any questions, etc. I had... read more

Business response:

We're very sorry to hear about your experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you. 

Joe H.'s profile image
Joe H. 
rating
8 years ago

If you have to go to an Urgent Care, do NOT go to this one!!! Your well-being and health will be in danger as they have extremely INEXPERIENCED staff that provide medical decisions. I had gone in for a horrific strep throat and the flu. There are NO medical doctors on site! NONE! I was seen by a very young(mid-twenties) physician assistant, who was totally clueless about "do the patient no harm" medical mantra. This NON-DOCTOR, had no idea that a patient with severe ( one of the assistants said it was the worst case she had... read more

Megan D.'s profile image
Megan D. 
rating
9 years ago

Apparently BCBSNC has dropped all urgent cares besides Fast Med, and I figured, how bad could it be? I arrived at 3:11pm and requested to see a doctor. The woman at the counter, without making eye contact once, slid a filthy clipboard across the counter and mumbled something about bringing it back up when I was done. I completed the forms and brought it back up, presenting her with my useless BCBSNC insurance card and ID. She did not say a word as she literally snatched them out of my hand. I asked how long the wait wa... read more

Business response:

First of all, thanks so much for taking the time to write to us, Megan. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks. 

David B.'s profile image
David B. 
rating
9 years ago

The check-in before showing up is nice, and once I got the call to come in I drove over (less than 2 minutes for me), I was taken to an exam room rather promptly after filling out a litany of paperwork. Then, I was forced to wait for over an hour in the exam room on the nurse practitioner, while listening to the ladies at the nurses station oogle over free Q-Tip jars that a sales rep was giving them. After the hour long wait (luckily they had the email address of the FastMed director on the back of the door, whom I emailed... read more

Ryan M.'s profile image
Ryan M. 
rating
10 years ago

What a crapy place! The nurse at the counter was about as rude of a person I have ever encountered. Completely unhelpful, unprofessional and just an all around b$tch. Avoid this place at all cost. There is a Nextcare right down the street. They are far better. 

Business response:

Ryan, I am sorry about the experience you had at our clinic and we will look into it. We appreciate and value you as a patient and welcome you to email our president and CEO, Jason Williams directly at jason.williams@fastmed.com. Thank you, 

Breanna B.'s profile image
Breanna B. 
rating
11 years ago

I've always had good experiences with urgent care facilities, but this place made me understand why they can have such a shady reputation. Staff was extremely rude and not helpful in the least - despite having a throbbing ear infection, my boyfriend ended up walking out rather than deal with their rude and incompetent staff any longer. If the front desk staff (and the experiences of the other yelp reviewers) is any reflection of the rest of their employees, I'm certain this was the right decision. There's plenty of other op... read more

Business response:

Breanna, thank you for taking the time to leave feedback about your experience with FastMed. We apologize for any negative experiences that you had with us. To better assist you, please email your experience directly to our Founder and CEO, Jason Williams, at jason.williams@fastmed.com. We hope your boyfriend gets well soon. 

Ayand W.'s profile image
Ayand W. 
rating
11 years ago

Not the best. My first visit here will probably be my last. I was seen by a young Physicians Assistant, and not a doctor. This was my first urgent care visit where a doctor was not on staff. They prescribed medication but my experienced pharmacist was confused by the prescription, because as she pointed out they were available over the counter, and happened to be the medication I was already using. They did a decent job at follow up, including a referral to a specialist, but the visit itself did me no good. I might re... read more

Business response:

KK, thank you for taking time to share your experience at FastMed. We apologize for the inconvenience. We strive to be better. To better help you, please email your experience directly to Jason Williams, our Founder and CEO, directly at jason.williams@fastmed.com. Thank you for being a FastMed patient. 

Derick W.'s profile image
Derick W. 
rating
11 years ago

I was not told the truth. You should go elsewhere. I went here about a year ago. It had just opened. The doctor saw me promptly and checked out my issue for about 5 min. I was in and out with some generic antibiotics. When I went to pay, the clerk to me there was no charge. She did not say there was no charge pending what my insurance company decided to pay, she simply said there was no charge. I thought since all i got were some common antibiotics and this was a first visit, maybe it was a courtesy thing and good PR... read more

Business response:

Hi Derick. Thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO of the Eastern Region, Jason Williams directly at jason.williams@fastmed.com. Thank you so much for being a FastMed patient. 

Kristy A.'s profile image
Kristy A. 
rating
12 years ago

I tried this place after receiving a flyer in the mail and discovering that they accept both of my insurance policies (not all that common for Urgent Care facilities). I used their mobile check in just to be on the safe side and showed up right as they opened the doors. The check in staff were friendly enough, but not all that efficient. I was the first person in the door and it took me about 25 minutes to be shown to an exam room. They also didn''t seem to have a clue about the mobile check-in process, but that might h... read more

Business response:

A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. We just recently discovered your post on this issue, and we're very sorry for our delayed response. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. As for the specific issues you raise here, if I can help resolve them or you just want to talk it through, please contact me as ... read more

Frequently asked questions about FastMed Urgent Care

How is FastMed Urgent Care rated?

FastMed Urgent Care has a 4.2 star rating with 1,333 reviews. 

When is FastMed Urgent Care open?

FastMed Urgent Care is open now. It will close at 8:00 p.m.