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FastMed Urgent Care
- Urgent Care
- Raleigh, NC
About this business
Location details
1311 East Millbrook Rd, Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
My wife had a fall and injured her hand and bumped her head. She was in pain mostly from her hand and we went to this location on October 25 at approximately 5 o'clock in the afternoon. The lady on the desk told us that she could not be seen because we did not have an appointment; that we could be seen the next morning at 9 AM. Had I known my wife was going to fall before she fell I would have made an appointment but the sign out front which read urgent care suggested that they would take us because we had an immediate need.... read more
Beware! The website said I could set my appointment. Set for 10:15am. Showed up at 10:12 and was told that my appt. was "just to get my name on the list" and there was a minimum of a 1 hour wait ahead of me. What?? Why tell people to set an appt.? The desk person was unsympathetic and indifferent to the stressful situation and the facility- looking old and badly maintained-was jammed with people. Avoid this place and find someplace better.
Business response:
Thank you for posting this review, Andrew. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
The woman at the front desk was very sweet and helpful. i did wait for about an hour, but that wasn't the distasteful part of this. The nurse on the other hand was obviously not happy to be there. In exact words said "you've had this for a month and decide to come in right before i get to go home" it was 7:30pm i said "i've been here since 6" this woman had an attitude the whole time. I get it's an urgent care but who the hell says that to someone at their job. If you NEED to go to a fastmed, go to the one downtown. Best urg... read more
Business response:
We're sorry to read this, Marisa. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
I understand we are in Covid and things can take longer than normal. However, that does not justify being RUDE to a customer. You can at least make an attempt to apologize for inconveniences.
Business response:
Thank you for taking the time to share this review, Richard. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Zero stars. I had a Covid test on November 16th. I registered with Lab Corp to await my results. I still do not have results 13 days later. I visited the East Millbrook location in Raleigh, NC. My husband got a covid test at the Creedmoor location and had a result in 2 days. We both used FastMed with very different results.
Business response:
Thank you Courtney for bringing this to our attention. We know that this can be frustrating and we appreciate your patience. Due to the high volume of COVID-19 testing, test results could take longer than the anticipated wait time. Will you send an email to CustomerRelations@FastMed.com so we can have the right person contact you about this.
I went to the Clayton NC office onSept 7th for Covid testing and was told that results would be back in 3-5 days .. As of today September 16th.. I still have not received results... I have called several times to only be told it's taking longer than normal... but everywhere else is getting results in 24-48 hours... I have left several messages for office manger to call me ... with no return call... This is really disappointing.. I've had to stay out of work for over a week now.. feeling fine... waiting on results... I see ho... read more
Absolutely worst place. Don't bother checking in for a time online. You will still have to wait an hour or more to be seen - despite being on time and not very crowded waiting room. The staff is fine but moves at the pace of molasses. Save yourself time and sanity and go to another location.
Business response:
Thank you for letting us know about this, Lauren. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you!
The lady up front was very nice and helpful. I was able to get in timely and was able to check in online. The doctor, however, (Dr. Anderson) was very unprofessional and condescending. I went in for back pain and after talking in circles for ten minutes, asked me how I wanted to treat myself. He made me feel like I was drug seeking, making a point to say he never takes medicine himself. I can't put into words how uncomfortable he made me feel. He also told me my pain wasn't that bad and went on a tangent about worker's comp... read more
There are a lot of urgent care facilities in our area, so I highly recommend going to another one. I went in today and the PA essentially refused to see me. He immediately walked in the exam room and before even discussing my symptoms or complaints he said: "you need pain management. I can't help you." Completely unconcerned about the fact that I was very short of breath and in pain. Wouldn't even listen to me. Walked me out and said, "give this lady her money back." I have never been treated so poorly in my life! He treated... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,469 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.