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FastMed Urgent Care
- Urgent Care
- Raleigh, NC
About this business
Location details
1311 East Millbrook Rd, Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I went to the Clayton NC office onSept 7th for Covid testing and was told that results would be back in 3-5 days .. As of today September 16th.. I still have not received results... I have called several times to only be told it's taking longer than normal... but everywhere else is getting results in 24-48 hours... I have left several messages for office manger to call me ... with no return call... This is really disappointing.. I've had to stay out of work for over a week now.. feeling fine... waiting on results... I see ho... read more
Absolutely worst place. Don't bother checking in for a time online. You will still have to wait an hour or more to be seen - despite being on time and not very crowded waiting room. The staff is fine but moves at the pace of molasses. Save yourself time and sanity and go to another location.
Business response:
Thank you for letting us know about this, Lauren. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you!
The lady up front was very nice and helpful. I was able to get in timely and was able to check in online. The doctor, however, (Dr. Anderson) was very unprofessional and condescending. I went in for back pain and after talking in circles for ten minutes, asked me how I wanted to treat myself. He made me feel like I was drug seeking, making a point to say he never takes medicine himself. I can't put into words how uncomfortable he made me feel. He also told me my pain wasn't that bad and went on a tangent about worker's comp... read more
There are a lot of urgent care facilities in our area, so I highly recommend going to another one. I went in today and the PA essentially refused to see me. He immediately walked in the exam room and before even discussing my symptoms or complaints he said: "you need pain management. I can't help you." Completely unconcerned about the fact that I was very short of breath and in pain. Wouldn't even listen to me. Walked me out and said, "give this lady her money back." I have never been treated so poorly in my life! He treated... read more
Yes. I wish I were an elite yelper so this would hold more clout. I have a primary care physician, but he wasn't able to see me until this afternoon. So, I decided to give this whole FastMed thing a try. I chose the first time available at this when checking in online and did the paperwork prior to arriving. There were no people before me so what the hell, but it was 90 minutes before I was called back. Once in the office I give all my symptoms. Which the nice gentleman typed with one finger. ONE finger. The speed did... read more
Business response:
Virginia, we appreciate you taking the time to let us know about the wait you experienced. We encourage you to use the online check-in option before heading in. Patients utilizing this system can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. We'd like to connect with you directly to understand what happened with your specific experience and to see if there's anything we can do on our end. Will you email us at CustomerRelations@FastMed.com, and the app... read more
Rename this place to slowmed. It took over 45 minutes to check in and another 45 to be seen by the one doctor on site. Go somewhere else if you want to be seen quickly.
Business response:
We're sorry to hear about the pace of care, Steph. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
Overall good experience. The wait was around 45 minutes. I was in no rush and no one should be at an Urgent Care or Emergency Room. The employees were friendly and considerate. If I have to visit an urgent care I would return. I just received the billing statement and it was wrong. They didn't bill the insurance so I had to call 3 separate times just to get a hold of customer service to find out what was going on. I left 1 voicemail and called back two other times and on the third attempt I was able to speak to a live person... read more
After a bad fall on Saturday morning, my husband took me to this FastMed about 10 am. The attendant quickly checked us in and collected payment but thereafter seemed preoccupied with catching up on paperwork and preparing examination rooms for patients who hadn't yet materialized. Despite my fairly extreme pain, I waited 90 minutes to have xrays of my wrist taken. After several more minutes, a kind PA informed me my wrist was broken in 5 places and referred me to an Orthopedic clinic. If there had been several patients I w... read more
Business response:
We strive to deliver quality, convenient care, Thomas, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
First off, this clinic on Millbrook Road in Raleigh is not "fast." As a matter of fact, there were only 2 people in front of me yet I was there almost 2 hours. The clinical assistant, Evan, was nice but "the provider" had a very flat affect and seemed uninterested, did not even manipulate my foot (which is why I came in) and did not bother to introduce herself. I had to ask her name - very odd. I would never not introduce myself to my patients. I asked why they call her the provider (seemed like a rather dystopic novel or s... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,349 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.