I was a first-time home buyer, I am self-employed, and I needed a Jumbo Loan, all of those factors were things that I had heard horror stories about in obtaining a loan. Felix made the whole process so simple, and was so thorough in the early stages, that by the time we went to Underwriting, there were no unanswered questions. I would not look anywhere else when looking for residential borrowing.
We were looking someone from Bank of Chase and we saw Felix's Zillow reviews, so we decided to give it a try. I think he deserve every comment and every start he has. He is super responsive and upfront with everything. He always tries to do his best so that you get what you want. He gave us a great deal and we are super happy to work with him. If I will buy a second house in the future, Felix will be definitely my first stop. Thank you for the great work, Felix. We really appreciate it.
Business response:
Thank you, Batu, for your great review! We're grateful you took the time to leave Felix Shiels such positive feedback. This type of experience is exactly what we strive for! We look forward to helping you in the future.
Felix is an attentive representative of Chase who promptly responds when you e-mail him, makes himself available after business hours to answer questions, and resolves any concern you may have. I already had a lender in place when I first met Felix (18 days until closing) - but with his dedication, expertise, and honesty, I was able to save $$$ in interest by going with him and Chase; the loan also closed on time. I do not write reviews often but Felix deserves it plus more - he made a very difficult process of buying a home... read more
Business response:
Your review of Felix Shiels made us so happy, anandrs3. Every home purchase is different, and we are glad we found the option that worked best for you! We hope you will choose Chase for any future mortgage needs!
We were referred to Felix from a friend of ours who had a great experience with him. After talking to Felix the first time I knew he would be a good fit for us. His attention to detail and responsiveness was second to none. He was very accommodating with our busy schedules and was very upfront and honest through the whole process. We were very eager to get this house and called him multiple times after hours and on weekends, he answered every call we made to him or got back to us within minutes. I would recommend Felix to an... read more
Business response:
Thank you for your great review of Felix Shiels, linds024. We strive to meet the unique needs of every customer, and we are very pleased we could accommodate you. We appreciate customers like you!
Felix is REALLY GREAT! We can not close on time without his hard work! My husband and I really appreciate everything he did during the whole mortgage process. We are first time home buyers. So this makes the stressful and long mortgage process more stressful for us. Felix deeply understood this. He not only completed his own work with high quality and on time, but also always replied us promptly no matter he was in the airport or he was awake at 4am in the morning!!!!! Every time we had questions, we knew Felix was there. He... read more
Business response:
Thank you, Tina, for taking the time to leave your positive review. We are glad Felix Shiels was able to answer your questions throughout the process. It is our goal to be an advisor and guide during this exciting time. We hope you visit us again for any of your future mortgage needs.
Closed the escrow in 10 business days !!! Yes. Felix and his company are awesome to work. Just met him once in the whole transaction and that too accidentally. If you want to close your escrow @ your desk in 2 weeks time, reach out to Felix. He will make it happen. The best part is , he is accessible round the clock and very responsive. Never made me to go in circles or to his office. Just finished everything online.
Business response:
Thank you, Rajesh, for your great review! We are thrilled Felix Shiels was able to help you. We hope you visit us again for any of your future mortgage needs.
Working with Felix was great experience for us to buy our first home in US. He is knowledgable and patient. He will sit down with you and answer all the questions. During the process he is responsive to your questions and make the process easy. Thank you again Felix.
Business response:
Your review of Felix Shiels made us so happy, seanmann3000. We are glad our market knowledge was useful during this process! It was a pleasure working with you and hope you'll choose Chase again in the future.
Working with Felix made the deal easier.
He worked very efficiently without make delays from unnecessary works.
Loan is complicated process, but it was straight forward and easy to understand what is going on.
I had a lot of questions for all loan documents. He helped me promptly and patiently.
I recommend to work this guy from the offer preparation time. With his quick response of lender approval letter and modification, I could move forward smoothly.
You can do your own research and shop for available lenders. I satisfied ... read more
Business response:
Thank you, YHS, for reviewing our services. It is important to offer as many mortgaging options as possible, as every customer has different needs. We are so glad to hear that we met your expectations. Thanks again for choosing Chase. Enjoy your new home.
He was great to work with. Very professional all throughout the process. I would highly recommend Felix and his team at Chase bank. It was smooth and painless.
Business response:
Thank you, klisting, for your review. We absolutely love hearing positive experiences and appreciate you taking the time to share yours with us. Thanks again for choosing Chase!
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