Fenchurch House Care Home - Country Court

5.0

Assisted Living Facilities
Spalding

About this business

Wellness Assisted Living Facilities

Location details

Spalding Common, Spalding, PE11 3AS, United Kingdom

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5.071 reviews

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Rosemary W

5 months ago

A family atmosphere, beautiful home. Staff are so caring and kind. Residents kept entertained during the day with activities, music, films, outings and crafts. All staff are approachable & know all the residents. Rooms are lovely, clean and kept tidy. Such a wonderful home with lovely gardens and decor is outstanding. A brilliant, kind, patient hairdresser - pampering for the ladies and gents looking good too. I was so grateful for the care given to my step mum & how kind and considerate each and every one of the staff were.... read more

Business response:

Thank you for taking the time to leave us a review. We will share your kind words with the team. Please do keep in touch!

Caroline C

5 months ago

Today I visited my sister, and she was out on a trip to the local garden centre, her second trip of the week! As I walked around with her, down to the ground floor, all the staff spoke to her using her name, which was lovely. Her room had been cleaned and tidied on her return. My sister has been transformed, she is smiling, happy and content. The staff told me they call her 'smiles'. Such a lovely environment and the expertise of the carers has made this happen. She and I are so grateful to be a part of the 'Fenchurch family... read more

Business response:

Thank you so much for your kind words which we will share with the team during our morning meeting. Both yourself and your sister have indeed become a part of our family and we hope to continue to support you for many years to come.

Andrew G

a year ago

Fenchurch is a fabulous place, it is more than just a care home, it is an actual "home" for the residents. The facilities are excellent, but even better than that are the staff, who are quite superb. My Father has been a resident there for just over a year (he's 97) and we value the care provided so much, that his sister has now moved in as well, both are extremely well looked after and couldn't be happier, it's a great place.

Business response:

Thank you so much for your kind words. Your Father has settled in far better than we could have expected in the last year and to have his Sister join him has meant so much to us as a family owned business. It truly is our family caring for yours! We will endeavour to pass on your kind words to the staff team here at Fenchurch.

D L

a year ago

My dad was a resident at Fenchurch House Care Home from June 2024 to February 2025. The care given to dad was outstanding - all of the staff were very kind and caring and always had a smile and a friendly word for everyone. Dad settled in better than anyone could expect and I believe this is a testament to the whole staff team at Fenchurch. As a family we were confident in knowing that he was being well looked after as the Fenchurch family became an extension of our own. As dad's needs changed, his care was seamlessly amend... read more

Business response:

Thank you so much for your kind feedback, it was our pleasure to have cared for your very dear late Father. We would welcome your feedback at any time regarding how you feel that the Management could perhaps improve based on your rating, the door is always open to receive feedback in order to further support us to strive for improvement. We hope to keep in touch with you and your family.

G B

a year ago

My mum has been cared for in 2 previous care environments during the past 7 years. During this time period, I have never witnessed such high standards of care that mum is currently receiving. The manager and staff are just so accommodating on every level. The kindness and consideration and care there I have witnessed in the past 7 weeks has brought tears to my eyes. After each visit, I leave feeling very content, knowing that mum is being cared for in the best possible way. I have found the care staff so attentive, professio... read more

Business response:

Thank you so much for your kind words, which we will share with all of the team here at Fenchurch. It is a pleasure to support your mum here, and she has very quickly become a part of our family.

S K

a year ago

Every time I visit I am very impressed with the care and respect shown towards my sister. The atmosphere is friendly and relaxed. It was my sister's birthday today and it was made so special for her, with a cake, gifts, decorations etc. She became unwell briefly, the alarm raised, the response was immediate, and dealt with efficiently and calmly. My sister always tells me she is very happy at Fenchurch and it really is an exceptional care home.

Business response:

Thank you for your kind words it is our pleasure to care for your family member. We will pass your feedback onto the team to remind them what a fantastic job they are doing.

Tim J

a year ago

We are eternally grateful for the love and care given to my beloved wife during her stay. Her illness was an emotional roller coaster that was easier to bear with the support and friendship we received from the Fenchurch family. We were impressed and moved by the compassion and dedication of all the staff thought and particularly in her final weeks.

Business response:

Thank you so much for your kind words. It was entirely our pleasure to have had the opportunity to care for your beloved wife.

Karen G

a year ago

I would like to thank everyone at Fenchurch House Care Home for looking after my mother in law while we went on holiday. She had an amazing time joining in all the activities: singing, bingo, knitting and many more. I would highly recommend this care home, it's beautiful. The staff are lovely and went above and beyond to make her stay just perfect. We were able to go away knowing she had the best care.

Business response:

Thank you so much for your feedback, we were so very pleased that you were able to enjoy your time away while Mum was having a wonderful time with her newfound friends made in Fenchurch! We hope to see Mum again in the New Year.

V M

a year ago

A lovely care home-like hotel. The staff are great, especially the well-being team. Keep all the residents occupied with mental and physical stimulation. One criticism the home managers never seem to stay long - residents just get used to them then they leave. Management needs to appoint someone with a familiar face who has been working there for a while.

Business response:

Thank you for taking the time to leave us a review. We would like to invite you in to meet with our Home Manager to discuss the areas of poor marking further. We are proud that our internal progression opportunities offer progressive roles however do take on board the recent changes. Three of our past Managers have gone on to remain within the company but as Area/Regional Managers. We do understand nonetheless the challenges of getting to know new staff members. Hopefully, you are pleased that our latest Home Manager first b... read more