Fenchurch House Care Home - Country Court

5.0

Assisted Living Facilities
Spalding

About this business

Wellness Assisted Living Facilities

Location details

Spalding Common, Spalding, PE11 3AS, United Kingdom

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5.071 reviews

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Hilary M

2 years ago

My aunt has been a resident at Fenchurch House Care Home since May 2023, after it became obvious that she was no longer able to manage to live in her own home. As her next of kin, I was very anxious to find her a lovely home, where she would be well looked after and happy. I have had previous excellent experience of other homes in the same Group, so was very pleased that Fenchurch had a room available at short notice. After a few weeks respite to see how she settled, she was very happy to become a permanent resident. She abs... read more

Business response:

Thank you so much for your kind words Hilary. Your aunt has so quickly become a part of our family and as have you and your Mum. It is our pleasure to care for your Aunt and we are thrilled to have upheld your expectations following having had past experiences with our other homes in the group. I will share your kind feedback to the team who will be thrilled to read your thoughts. Best regards, Hannah on behalf of Fenchurch House.

Jane S

2 years ago

My congratulations to all concerned for yet another marvellous party celebrating the third birthday of this wonderful care home. Fenchurch House Care Home really should receive an award for being party-central! Dad enjoyed himself a great deal and was just what he needed after a tough week or so. To see him singing along and smiling his wonderful smile was priceless. Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high ... read more

Business response:

Thank you so much for your feedback, Jane, which has been shared with our team in our recent staff meeting held on the 18th of October. We adore your father and are so pleased to have the opportunity to care for him and are incredibly grateful for your kind words.

Luke D

2 years ago

My mother-in-law was a temporary resident at Fenchurch House Care Home following her discharge from hospital and whilst we waited for a place to become available in Market Deeping. Our initial explorative visit to Fenchurch House to discuss options for her was very reassuring with the Manager and Senior Carer explaining all options available to us clearly and professionally and answering all our questions. Although she was only there for a very short time, my mother-in-law was made to feel very welcome and received a high le... read more

Business response:

Thank you so much for your kind feedback, particularly given your lovely mother-in-law was only with us for a short while. Nonetheless, it was our pleasure to have had the opportunity to support her. We wish her all the very best in her new home nearer to you and your family. Best wishes.

David C

2 years ago

My wife has been in Fenchurch House Care Home since August last year 2022. The accommodation is superb, the staff are extremely helpful. I feel that my wife is in superb care, her every need is attended to quickly with kindness and thoughtfulness.

Business response:

Thank you so much for your feedback. It is a pleasure to care for your wife. Both yourself and your wife are a part of our family!

Richard B

2 years ago

Staffing levels is excellent. The carers show real concern for the welfare of my mother. My mother has only been at Fenchurch House Care Home for 3 weeks but we can already see the care is much better than her previous home.

Business response:

Thank you so much for your feedback. We are thrilled to see how well your mum has settled into life at Fenchurch and is well and truly a part of our family in such a short time. Thank you for your kind words which will be passed on to the team.

A S

2 years ago

Can not do enough for you, always friendly and making sure my dad is alright. Often make a cup of tea for me and my dad. It looks and feels more like a hotel than a care home. Always clean and tidy.

Business response:

Thank you so much for your kind words which I will ensure are passed on to the team. We are so pleased to have your dad as a part of our family at Fenchurch.

Carol M

2 years ago

I cannot put anything higher than the highest compliment on all the help, friendship, cleanliness, support and food, everything is exceptional. Please accept my thanks and to pass on all my thanks to the staff. Thank you.

Business response:

Thank you for taking the time to leave us a review. Your kind words are much appreciated by all the staff at Fenchurch House. Thank you once again.

M S

2 years ago

Dad was a resident of Fenchurch House Care Home for about 18 months. He enjoyed living at Fenchurch House, participating in all the social activities and events. Life was social and dad made many good friends. Fenchurch House was always clean and well-maintained and a delight to visit. The staff from the top down were caring, kind and respectful of all their residents. They took time to listen to any of dad's and our concerns. The food was good quality and it was nice to be able to have a meal with dad. The cakes were partic... read more

Business response:

Thank you for your lovely review of Fenchurch House. We are delighted to hear your Father enjoyed living at Fenchurch House. Your kind words will be passed onto our staff. Thank you once again for such a lovely review, it was a pleasure to care for your Father as part of our family.

Audrey S

3 years ago

Wonderful staff who take care of all my husband's needs, in a safe and cheerfully care home. All areas of care are well above standard.

Business response:

Thank you for taking the time to leave us a review. All the staff at Fenchurch appreciate your kind words. We are delighted to have your loved one as part of our family at Fenchurch House.