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Fenchurch House Care Home - Country Court

5.0

Assisted Living Facilities
Spalding

About this business

Wellness Assisted Living Facilities

Location details

Spalding Common, Spalding, PE11 3AS, United Kingdom

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5.067 reviews

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Sarah P

a year ago

The quality of individual care provided by the whole team at Fenchurch is truly exceptional. Everyone's kindness and care has helped Mum settle in and find joy in new activities and making new friends. A huge thank you to the team for everything you do every day as it makes a huge difference to both the residents and their families. Thank you.

Business response:

Thank you so much for taking the time to leave us your kind feedback. It is our absolute pleasure to care for your mum. We wish her many more happy years with us in her new chapter.

Mark S

a year ago

My father-in-law is very happy with the care that he is receiving and his mental health has improved significantly since taking up residence. Physically, he is eating much better than he did at home and is engaging with others much more positively. I have been very impressed with the quality of his care and, most importantly, the kind, caring and compassionate nature of all of the staff. The care home is welcoming and feels more like a quality hotel than a care home. The facilities are excellent and the food has been very go... read more

Business response:

Thank you so much, it is our pleasure to care for your father-in-law which we hope to continue to do for a very long and happy future.

Linda S

a year ago

My father has been in this care home for about 2 months now and the change in him has been amazing. He has gone from strength to strength. The food is incredible and his appetite has returned as he really enjoys the variety and all the things he loves. My mind is at ease knowing he is being well looked after. All the staff we have met are lovely, caring and kind, nothing is too much trouble for them, they always have time to chat and listen to any concerns we might have. I really can’t say enough about this amazing care home... read more

Business response:

Thank you so much for your kind words which we will share with the team! It has been our wholehearted pleasure to watch your beloved Dad flourish in the last few weeks. We hope sincerely to continue caring for your Dad and making new memories for months and years to come. Best wishes from us all at Fenchurch!

Chris E

a year ago

Our friend was a resident at Fenchurch House Care Home for almost a year before her unfortunate passing in mid-March. She loved the home and adored the staff who treated her not only with care and dignity but with real love. When she passed recently the nursing staff especially were magnificent and ensured her wishes were meticulously adhered to. We have nothing but praise and admiration for everyone at the home. From cleaners to managers they are professional and caring. As friends/relatives we were always listened to and a... read more

Business response:

Thank you so much for your kind words and feedback which we will share with the care team. Please do keep in touch. Kindest regards, from your Fenchurch Family.

K M

a year ago

Both my dad and my stepmother have dementia and are residents. The kindness, patience and genuine affection that all of the team shows to both of them is incredible. It is like they are all part of a big family and the care that they receive is really wonderful to see. They are both so calm, settled and happy and this is down to the fantastic work that all of the Fenchurch team do to keep them safe and happy.

Business response:

Thank you so much for your kind words the team will be thrilled to know that you are happy with the level of care that we continue to provide to your loved ones.

P O

a year ago

My mother has been a resident for over two years in this care home. She is always well cared for and the staff treat her with respect and compassion. The carers know her by name and can recognise her non verbal cues. The staff place a tremendous energy into the residents' well-being and frequently have events to encourage families to participate and join in with their loved ones. The staff are always courteous to myself and family and supportive/compassionate towards us. Nothing is ever too much trouble. You do a wonderful j... read more

Business response:

Thank you so much for your kind words. The team will be so pleased to hear and learn of your thoughts and recognition of their efforts as we continue to care for your wonderful mum.

K S

a year ago

Mum has dementia and is sadly declining physically, too. The team at Fenchurch are incredibly caring, all the more evident when Mum was unwell. Thankfully, she is back from hospital and amongst the care home family again, which is where she would much rather be. The kindness of the team shines bright - they are kind to Mum and kind to us as visitors. Thank you.

Business response:

Thank you for your kind words, which we will be thrilled to share with our team, who love to care for your dear mum. Kind regards.

Hilary M

a year ago

My aunt has been a resident at Fenchurch House Care Home since May 2023, after it became obvious that she was no longer able to manage to live in her own home. As her next of kin, I was very anxious to find her a lovely home, where she would be well looked after and happy. I have had previous excellent experience of other homes in the same Group, so was very pleased that Fenchurch had a room available at short notice. After a few weeks respite to see how she settled, she was very happy to become a permanent resident. She abs... read more

Business response:

Thank you so much for your kind words Hilary. Your aunt has so quickly become a part of our family and as have you and your Mum. It is our pleasure to care for your Aunt and we are thrilled to have upheld your expectations following having had past experiences with our other homes in the group. I will share your kind feedback to the team who will be thrilled to read your thoughts. Best regards, Hannah on behalf of Fenchurch House.

Jane S

a year ago

My congratulations to all concerned for yet another marvellous party celebrating the third birthday of this wonderful care home. Fenchurch House Care Home really should receive an award for being party-central! Dad enjoyed himself a great deal and was just what he needed after a tough week or so. To see him singing along and smiling his wonderful smile was priceless. Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high ... read more

Business response:

Thank you so much for your feedback, Jane, which has been shared with our team in our recent staff meeting held on the 18th of October. We adore your father and are so pleased to have the opportunity to care for him and are incredibly grateful for your kind words.