Fernleigh Court Care & Nursing Home

4.6

Assisted Living Facilities
Kempston

About this business

Wellness Assisted Living Facilities

Location details

Fletcher Road,, Kempston, MK42 7FY, United Kingdom

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4.685 reviews

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Wanda C

5 years ago

My mum was admitted to hospital and we were told she needed end of life care as she was very poorly. She was 88. We then started looking for care homes, initially on the internet, but when we found Baycroft Kempston was our closest care home, we booked an appointment immediately and went to view, literally half an hour after my initial phone call. My daughter and I were blown away with what they could offer. The individual rooms are beautiful and we instantly knew this was where my mum would be happiest. They assessed her on... read more

Business response:

Thank you so much for your kind words. The team pride themselves on delivering the best life possible for our residents, however long they are with us. I will let you into a secret, the staff loved the cats visit too! It really is an honour that you chose us to care for one of the most precious people in your life. When this Covid madness is over, come back and see us again.

Berenice W

6 years ago

My auntie went into Baycroft just before the COVID-19 lockdown, for respite with a view to staying. I cannot fault the care and attention she has received since being with them. I would have no hesitation to recommend other people to place their loved ones in their care.

Business response:

Thank you so much for your review. We are privileged to have your trust in you letting us care for your loved ones.

Karen P

6 years ago

My mother has been a resident at Baycroft Kempston since the beginning of 2020. Since the arrival, the staff made her feel at home and very welcomed. I am extremely happy with the care and facilities Baycroft provide. It is a very difficult decision for choosing a care home for a relative, but I am certain that Baycroft was the right choice. The staff are all very professional and friendly, and I feel they all go that extra mile for their residents. The building, grounds and food are to a very high standard, and it is a wond... read more

Business response:

Thank you so much, we really appreciate your review and honesty. We love caring for your loved ones.

Linda P

6 years ago

My sister had the best of end of life care. The staff made us feel so cared for and important. Her care was inclusive and showed dignity. Perhaps simple improvements might be in the equipment for elderly/weak people. The cutlery was too heavy for her to handle. The glass for water was difficult to hold. Her feet were over the end of the bed, even though she was only 6's". These are only observations. Everything else was perfect. I would give all the staff gold stars especially my sister's nurse.

Business response:

Thank you for your honesty Linda. We always appreciate our visitors reviews. Please feel free to drop in to see us anytime.

David L

6 years ago

At a very difficult time, the staff at Baycroft made everything as personal and comfortable as possible showing empathy, care, and understanding at all times. They treated my Mum with dignity and us (the family) with a level of professionalism above and beyond what is expected. We can't speak highly enough of the staff. Thank you!!

Business response:

We want to always make our residents and families comfortable and most importantly happy. We love getting to know all of our residents and their families. We really appreciate you spending the time to give us such a lovely review.

P C

6 years ago

My husband has been receiving care at Baycroft Kempston. The care and treatment has been superb. When his health deteriorated the nurses were quick in recognising the problem and ensured that he was transferred to hospital promptly along with a carer. The diagnosis of sepsis, pneumonia and a urine infection was identified but immediate attention secured some recovery. A care plan was supplied by Baycroft staff which the hospital said was 'incredible'. They had never seen such a detailed and accurate document! Our thanks to a... read more

Business response:

We pride ourselves on giving the highest standard of care to all of our residents and the best comfort to our residents families and friends. We are very privileged that you chose us and thank you so much for taking the time to review us.

C M

6 years ago

Baycroft is superb 10/10, 5 stars. Excellent in every way! Can't recommend it highly enough. This is the best care my friend has ever received. She settled in immediately and is so comfortable. A big thank you to all the staff, what a brilliant team. Should also add that visiting friends and family are made to feel very welcome. Baycroft's hospitality is second to none.

A M

a year ago

Home is under investigation for abuse and neglect and safeguarding issues! Avoid! A male nurse slapped our mum around the face to 'verify' her death minutes after she died! Staff failed to recognise that our mum was at end of life, and as such, she was not given the correct medication to ease anxiety, pain until it was too late (we asked all day for their help). She was denied access to palliative care team, male nurse said there was no need as he knew what he was doing, he clearly didn't! Our mums food intolerances were ign... read more

Business response:

We sincerely appreciate your feedback and take your concerns very seriously. Our top priority is the safety, well-being, and comfort of our residents. We are committed to transparency and continuously improving our services based on feedback. Your concerns were addressed with the safeguarding team at the time, and if you would like to discuss this further, please don't hesitate to contact our Home Manager directly on 01234 987 030.

C M

a year ago

My Nan was not cared for adequately at this home. On 2 occasions whilst I was there she was given food she was intolerant to, despite this being listed on her notes. When Nan was in there for 3 weeks staff were surprised to learn that Nan had terminal cancer, and was registered blind. The manager explained these details were on her notes but she couldn't make the staff read them. As a result Nans needs weren't met. Staff rarely switched her telly on and we'd regularly find her sat in bed with the door closed and no tv on. An... read more

Business response:

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback.Please contact our Home Manager directly on 01234 987 030 should you wish to discuss this further.