Fernleigh Court Care & Nursing Home

4.6

Assisted Living Facilities
Kempston

About this business

Wellness Assisted Living Facilities

Location details

Fletcher Road,, Kempston, MK42 7FY, United Kingdom

Get directions

4.688 reviews

Select a rating

Stephen C

3 years ago

My mother enjoyed 3 weeks of respite the staff were fantastic and friendly; activities every day both morning and afternoon. The food was exceptional and fantastic choices for breakfast, dinner and lunch. Plenty of space where families can sit in lounges and have quiet areas away from the main areas. You can have pampering getting your nails done even booking a hair appointment. Domestic and catering teams couldn’t do enough for residents. Staff were always popping in to see if my mother was ok and if there was anything she ... read more

Business response:

Thank you for taking the time to leave us such a detailed review. It is great to know that your mother enjoyed her 3-week respite stay at Baycroft Kempston and that she benefited from our varied activities programme, the delicious food and the selection of communal areas and amenities on offer throughout the home. I will ensure that your incredibly kind comments and feedback are shared with our team.

Helen H

3 years ago

My mum has had the best four weeks of respite at Baycroft. Great staff, facilities, food and accommodation. They've thought of everything! She's even made a friend she's going to go back to visit. It's great to know if she struggles again, there's a fantastic place she can go to to help get her back on her feet. Thank you, Baycroft. Great place - great team.

Business response:

Thank you for taking the time to complete such a wonderful review of our home. I am so glad to hear that your mum enjoyed her respite stay at Baycroft Kempston and that she was able to make a meaningful friendship with another resident, that will continue to blossom even after mum has left the home. It is also great to know that your mum benefited from the facilities, food and accommodation. I will ensure that your kind comments are passed on to the team.

Alison F

3 years ago

Dad has been a resident at Baycroft, Kempston since November 2021 and we are very happy with the standard of care and attention he receives. He particularly enjoys the food and the variety of activities. The staff are very good and genuinely care for the residents. The standards of comfort and cleanliness are excellent and as a family, we know that our decision in choosing Baycroft, was the right one for Dad.

Business response:

Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. I am so pleased that you are happy with the care and support that your father is receiving and that he enjoys the food and activities on offer.

Rebecca G

4 years ago

My uncle has been in respite care since May and I am so happy with his stay. He has become so sociable and to see him take part in activities is amazing as at home he just wants to watch TV. I have seen such a change in his personality and it is all thanks to the staff's care and dedication. You know your family member will be safe and very well looked after in accommodation which is more of a 5-star hotel than a care home and I visited a lot! The family are always made very welcome and everyone knows your name, which is bri... read more

Business response:

Dear Rebecca, thank you so much for your wonderful heartfelt review. We really do appreciate that you have taken your time to share your feedback with us. It is so lovely to read that you feel welcome at our home, enjoy the surroundings and that your uncle is enjoying his stay with us and benefitting so greatly from our varied activities programme. I will ensure that your incredibly kind words are passed on to our team. You are all welcome to visit our home anytime; I am sure that everybody would love to see you!

Paul N

4 years ago

Every single member of the team was excellent. All learned not only my father's name but mine. I was always made welcome when visiting. Dad did not want to be away from Mum, but knowing he was with you made us realise it was a good respite. The facilities, food and decor are like a five-star hotel. I cannot praise the place enough.

Business response:

Thank you so much for taking the time to complete this review; we really appreciate your lovely comments. Please be assured I will pass your feedback on to our wonderful staff team.

Denise S

5 years ago

Mum and Dad became residents in April 2021 and I have not been disappointed. The staff are caring, compassionate and extremely conscientious. I have found them very observant and quickly pick up on any abnormalities with their day-to-day needs. They care for both of my parents with compassion and understanding. They have settled in far better than I had hoped and expected. They join in the activities and have become quite competitive! The home is well laid out and beautifully furnished. It has a homely feel as well as being ... read more

Business response:

Thank you for taking the time to complete this review we really appreciate your kind words. We are so pleased you are happy with the care and support your parents are receiving. I will pass on your lovely feedback to the staff team

Jane W

5 years ago

It was a difficult transition for my Mum, being able to live independently, to needing full-time care. She is now pretty settled thanks to the kindness and understanding of the staff at Baycroft Kempston. My mother needs palliative care and our main concern was whether a nursing home would be able to manage her pain compared to a hospice or Macmillan. Baycroft has managed to do this and I’d confidently recommend the home for residents needing end of life care. When Mum went to Baycroft after leaving hospital I thought she’d ... read more

Business response:

Thank you for taking the time to complete a review and thank you so much for your kind words. We are pleased your mother has settled and that you are happy with the care and support your mother is receiving. I will pass on your lovely feedback to the staff team.

Brian S

5 years ago

In general, the care and attendance I have received during my stay at Baycroft Kempston have been excellent. My only criticism would be of the texture of the food, but this was solely the fault of an NHS team who failed to assess me or communicate with the management on site.

Business response:

Thank you so much for taking the time to complete a review and for your kind words; I will make sure I pass on your feedback to the staff team.

H B

5 years ago

Baycroft Kempston is an exceptional care home with not only wonderful, first-class living facilities but also extremely professional and compassionate staff. When we began looking for a home for my nan we wanted somewhere with a homely feel where residents can have as much freedom or help as they wish and the best possible quality of life. With Baycroft we found this. The home is especially fantastic for dementia patients which is often quite difficult to truly find in a home. Sadly, after various circumstances, my nan enter... read more

Business response:

Thank you so much for your kind and honest words! I am so pleased we could be there for you all. Your lovely praise has been passed onto our nursing team.