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Fletcher Road,, Kempston, MK42 7FY, United Kingdom
Get directionsMy uncle has been in respite care since May and I am so happy with his stay. He has become so sociable and to see him take part in activities is amazing as at home he just wants to watch TV. I have seen such a change in his personality and it is all thanks to the staff's care and dedication. You know your family member will be safe and very well looked after in accommodation which is more of a 5-star hotel than a care home and I visited a lot! The family are always made very welcome and everyone knows your name, which is bri... read more
Business response:
Dear Rebecca, thank you so much for your wonderful heartfelt review. We really do appreciate that you have taken your time to share your feedback with us. It is so lovely to read that you feel welcome at our home, enjoy the surroundings and that your uncle is enjoying his stay with us and benefitting so greatly from our varied activities programme. I will ensure that your incredibly kind words are passed on to our team. You are all welcome to visit our home anytime; I am sure that everybody would love to see you!
Every single member of the team was excellent. All learned not only my father's name but mine. I was always made welcome when visiting. Dad did not want to be away from Mum, but knowing he was with you made us realise it was a good respite. The facilities, food and decor are like a five-star hotel. I cannot praise the place enough.
Business response:
Thank you so much for taking the time to complete this review; we really appreciate your lovely comments. Please be assured I will pass your feedback on to our wonderful staff team.
Mum and Dad became residents in April 2021 and I have not been disappointed. The staff are caring, compassionate and extremely conscientious. I have found them very observant and quickly pick up on any abnormalities with their day-to-day needs. They care for both of my parents with compassion and understanding. They have settled in far better than I had hoped and expected. They join in the activities and have become quite competitive! The home is well laid out and beautifully furnished. It has a homely feel as well as being ... read more
Business response:
Thank you for taking the time to complete this review we really appreciate your kind words. We are so pleased you are happy with the care and support your parents are receiving. I will pass on your lovely feedback to the staff team
It was a difficult transition for my Mum, being able to live independently, to needing full-time care. She is now pretty settled thanks to the kindness and understanding of the staff at Baycroft Kempston. My mother needs palliative care and our main concern was whether a nursing home would be able to manage her pain compared to a hospice or Macmillan. Baycroft has managed to do this and I’d confidently recommend the home for residents needing end of life care. When Mum went to Baycroft after leaving hospital I thought she’d ... read more
Business response:
Thank you for taking the time to complete a review and thank you so much for your kind words. We are pleased your mother has settled and that you are happy with the care and support your mother is receiving. I will pass on your lovely feedback to the staff team.
In general, the care and attendance I have received during my stay at Baycroft Kempston have been excellent. My only criticism would be of the texture of the food, but this was solely the fault of an NHS team who failed to assess me or communicate with the management on site.
Business response:
Thank you so much for taking the time to complete a review and for your kind words; I will make sure I pass on your feedback to the staff team.
Baycroft Kempston is an exceptional care home with not only wonderful, first-class living facilities but also extremely professional and compassionate staff. When we began looking for a home for my nan we wanted somewhere with a homely feel where residents can have as much freedom or help as they wish and the best possible quality of life. With Baycroft we found this. The home is especially fantastic for dementia patients which is often quite difficult to truly find in a home. Sadly, after various circumstances, my nan enter... read more
Business response:
Thank you so much for your kind and honest words! I am so pleased we could be there for you all. Your lovely praise has been passed onto our nursing team.
All the staff are extremely friendly. The care they have been giving Mum is of an exceptional standard. The nursing staff are extremely conscientious, particularly one carer who is so passionate about her caring. The home is beautifully furnished, well laid out especially for dementia residents. During this difficult time, all the family can be assured, that Mum is receiving first-class care with compassion and empathy from all the staff. Thank you Baycroft for making this difficult journey, more bearable.!
Business response:
Thank you so much for your kind words, it was our pleasure to keep your loved one cared for and comfortable.
A professional and friendly approach at all times. Beautiful gardens very well looked after. Room and en-suite tastefully decorated/appointed. Always clean and tidy in all areas. Would recommend to anyone with no hesitation.
Business response:
Thank you so much for your kind words. We pride ourselves on offering our residents the very best of everything.
I enjoy talking to the staff who are very helpful and really enjoy the 5-star meals onsite. The staff help me a lot and support me fantastically.
Business response:
Thank you very much for your review. Your honesty is greatly appreciated.
Fernleigh Court Care & Nursing Home has a 4.6 star rating with 85 reviews.
Fernleigh Court Care & Nursing Home is open now. It is open 24/7.