Fernleigh Court Care & Nursing Home's cover image

This profile has been claimed by the business owner or representative.

Fernleigh Court Care & Nursing Home

4.6

About this business

Location details

Fletcher Road,, Kempston, MK42 7FY, United Kingdom

Get directions
4.688 reviews
Select a rating
A G's profile image
A G 
2 years ago

As a family, we feel privileged to have mum being so well looked after at Fernleigh Court. Mum is currently enjoying 6 weeks of respite care. She is very well looked after for all her many health needs. All her needs are met including consideration of her mental health and emotional wellbeing. The environment is more like a nice hotel than a nursing home and the meals are superb. The rooms are lovely and have everything she needs. The team gently ensure that she eats her meals in the dining room, rather than staying in her r... read more

Business response:

We are humbled and proud to receive such a glowing review across our home, staff and all departments! Thank you so much. We are so pleased that Mum has come to us for her respite stay and that we are now looking at permanent placement, it really is a pleasure to look after her each and every day. 

K F's profile image
K F 
2 years ago

Although my mum was only at the home for six days, we were very happy that she came to you. Her care was first-class, and we are so thankful she passed away in such a lovely place! The home is more like a hotel than a nursing home. We would definitely recommend Fernleigh Court to anyone looking for a good home. 

Business response:

Thank you so much for your kind review; we take great pride in the care that we provide, and it was a pleasure to look after your mum in our home. 

C B's profile image
C B 
2 years ago

My mother was a resident at Fernleigh Court for just over a year. She was very frail with dementia. She was bedridden. Her behaviour was very challenging at times. During my visits, I always found the staff welcoming, approachable and willing to discuss mothers' care. They showed my mother great understanding and kindness also respect. The staff were exemplary to my mother and my family at her end of life. 

Business response:

Thank you so much for taking the time to feedback with your positive review. We very much appreciate all of your comments and will pass them on to our dedicated staff team. It was a pleasure to care for your mum and to meet you all. 

M N's profile image
M N 
2 years ago

My mum was a resident at Fernleight Court for just over a year. She had dementia and other health issues. From the moment she became a resident the care she received was exemplary. Every member of staff treated her with respect and care. Despite being nursed in bed she did not have bed sores and she was always clean and well-dressed and all her needs were met. In her final days at Fernleigh before she passed away my sister, brother and I was with her, and we also received care and compassion from the staff who arranged a gue... read more

Business response:

Thank you so much for your kind review and positive feedback about our staffing team, we will gladly pass on your glowing comments. It was a pleasure to care for your Mum who was very special to us all and to meet you and all the family. 

Anthony C's profile image
Anthony C 
2 years ago

Fernleigh Court is brilliant, it has amazing staff who give 100%. I'm made to feel very welcome and it provides excellent care with lovely facilities. I'd highly recommend it. 

Business response:

Thank you for your kind review. We are so pleased you are happy with our service and will pass your comments on to our staff team. 

L B's profile image
L B 
2 years ago

Made to feel welcome any issues are addressed, compassionately, sensitively, and promptly. The food is very tasty and a great variety. Care is of a very high standard and working with me to achieve my goals. Would definitely recommend it. I was anxious when I left the hospital but the staff have been very good. 

Business response:

Thank you so much for taking the time to leave such a great review. We are so pleased to receive such lovely comments all round regarding your placement with us and it is a pleasure to have you with us. I will ensure your comments are shared with our dedicated team. 

Deborah L's profile image
Deborah L 
2 years ago

Mum came here after a short stay in hospital and we were very pleased to find such a nice place with excellent care and facilities. We were amazed by the standard of food which was like a 5-star hotel and we know she enjoyed what was served. Care and nursing staff were outstanding and we thank them for looking after her so well. 

Business response:

Thank you for taking the time to review Fernleigh Court Care & Nursing Home and for your kind feedback! It was a pleasure to care for your Mum and we will gladly pass on your wonderful comments to our dedicated team. 

Sue C's profile image
Sue C 
2 years ago

The standard of food has gone down with dishes often being inedible as the pasta is hard/cold or meat too tough. There are many wonderful staff but the night staff aren't as good and it's taken a lot of asking to get simple things done like hearing aids charged and put in first thing. Mum was often still without them at 10-11 o clock. It's a basic need for her and I wish I hadn't had to keep asking... it made it very stressful for me at a time when things were hard enough. I can't sing the praises highly enough for some of t... read more

Business response:

Thank you for taking the time to review Fernleigh Court and for your feedback. Quality care for our residents is of the highest priority and we are pleased to hear that you have such high praise for members of our dedicated team. We welcome all feedback and we are sorry to hear you feel there are also some things to note regarding our home. We will address your feedback across our team and should you wish to discuss these directly please do contact us. 

T G's profile image
T G 
3 years ago

Mum has settled in well. Good quality of care, accommodation and staff. Activities team work hard and residents are encouraged to introduce new ideas to the schedule. I find the monthly meetings for family members of benefit. 

Business response:

Thank you for taking the time to leave a review for our home. I am glad to hear that your mother has settled in well and that you are happy with the standard of care that is being delivered. It is also wonderful to know that your mother and the other residents are included with the planning of future activities at the home and that you are benefitting from the monthly relatives meetings. I will ensure that your kind comments are shared with our team. 

Frequently asked questions about Fernleigh Court Care & Nursing Home

How is Fernleigh Court Care & Nursing Home rated?

Fernleigh Court Care & Nursing Home has a 4.6 star rating with 88 reviews. 

When is Fernleigh Court Care & Nursing Home open?

Fernleigh Court Care & Nursing Home is open now. It is open 24/7.